Top Operations Jobs in Vancouver

Coordinate cross-functional product go-to-market programs from planning through launch, adoption, and optimization. Build project plans, operating mechanisms, launch documentation, feedback loops, status updates, and decision logs. Partner with Product, Sales, Marketing, Enablement, Analytics, Finance, and leadership to align stakeholders, manage dependencies, identify blockers, and improve execution. Translate operational data and customer or field feedback into clear priorities and recommendations.

Coordinates cross-functional product go-to-market programs from planning through launch, adoption, and optimization. Builds project plans, operating mechanisms, documentation, feedback loops, status reporting, and decision processes. Partners with Product, Sales, Marketing, Enablement, Analytics, Finance, and leadership to align stakeholders, track dependencies, surface insights, improve workflows, and support product readiness and commercial execution.

Lead and deliver complex, cross-functional fraud programs end-to-end: translate fraud signals into technical/product requirements, run risk assessments, own incident investigations and mitigation, partner with engineering and analytics, define metrics, and apply AI to automate and scale fraud controls.

As a Revenue Operations Analyst II, you'll design and optimize processes for lead management and lifecycle, ensuring efficiency and data integrity while supporting marketing and sales teams.

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.

Leads Legal Innovation & Operations strategy, including legal technology roadmaps, systems optimization, automation and AI initiatives. Oversees CLM, eBilling, knowledge management, and workflow platforms; manages budgets, vendors, and third-party spend; and delivers cross-functional projects with Legal, IT, Finance, Policy, and business teams. The role translates business needs into technology solutions and drives operational excellence through process improvement and data-driven insights.

Leads sales compensation operations, including quota assignment, crediting, commission calculations, data pipelines, audits, governance, and payouts. Manages and develops an operations team while partnering with Sales, Finance, Revenue Operations, and senior leadership. Oversees Pigment and Salesforce administration, improves automation and data integrity, resolves exceptions, delivers operational reporting, and ensures compensation plans are executed accurately, transparently, and on schedule.

Leads cross-functional operations enablement programs that scale compliant servicing experiences. Owns strategy, roadmaps, operational readiness, knowledge management, training, change management, performance measurement, and global vendor coordination. Partners with Product, Engineering, Operations, Compliance, and executives to deliver measurable improvements in efficiency, compliance, customer experience, and adoption across distributed teams.

Manage market research projects from kickoff through delivery, coordinating external suppliers, internal clients, operations teams, and project supervisors. Responsibilities include tracking timelines, quality, quotas, sample status, response rates, and methodological parameters; defining sample plans with statisticians; communicating project updates; and proactively resolving issues.

Leads daily finance operations, including general ledger oversight, reconciliations, financial reporting, budgeting support, variance analysis, audits, accounts payable and receivable review, compliance, and internal controls. Supervises accounting staff, provides training, improves processes, supports financial system enhancements, and advises the Director of Finance on reporting and decision-making.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Provides executive leadership for large and mega heavy civil construction projects across Western Canada. Accountable for regional operational and financial performance, including P&L, cost, schedule, cash flow, forecasting, safety, project controls, bids, contracts, claims, subcontractors, and stakeholder relationships. Leads organizational growth, workforce planning, talent development, risk mitigation, and commercially successful project delivery.

Supports end-to-end client trading operations for fund services, including preparing and validating trade and custody documentation, reviewing AML/KYC packages, processing settlements and wire instructions, monitoring deadlines, reconciling exceptions, and ensuring regulatory compliance. The role coordinates with clients, fund administrators, internal teams, vendors, and transfer agents while maintaining operational controls, resolving discrepancies, and identifying process improvements.

Own daily sportsbook merchandising across customer-facing surfaces, ensuring promotions, content, events, and product updates launch accurately and on schedule. Identify opportunities using event calendars, customer behavior, performance data, promotional priorities, and competitor insights. Coordinate launches with cross-functional teams, monitor live experiences, escalate issues, and recommend optimizations. The role requires sports knowledge, strong organization, data-driven judgment, and availability during major events, evenings, and weekends.

Owns core HR operations, including benefits, leave administration, employment contracts, HRIS maintenance, payroll partnership, vendor relationships, and compliance. Leads HR systems enhancements and process redesign initiatives while safeguarding confidential employee information and ensuring accurate, compliant employee data and pay processes.

Coordinates People Operations and production resourcing for animation teams, including crew capacity planning, onboarding, offboarding, HR administration, compliance tracking, performance and review coordination, contract extensions, HRIS auditing, and employee engagement support. The role partners closely with Production, Recruitment, IT, Payroll, artists, and leadership to maintain accurate records, address people-related issues, and support a positive employee experience.

Manages creative department operations, including executive calendars, meeting logistics, team allocations, capacity planning, workflow coordination, project deadline tracking, vacation coverage, workshops, travel arrangements, and communication among executives, teams, clients, vendors, and partners. Supports the Creative Operations Director and senior agency leaders while handling confidential information and special projects in a hybrid creative agency environment.

Leads enterprise IT strategy and operations across robotics facilities, offices, and subsidiaries. Owns infrastructure, cloud services, networks, security controls, enterprise systems, SaaS applications, IT support, budgets, vendors, compliance, M&A integration, and expansion planning. Builds and mentors the IT organization, establishes service levels, automates identity and employee lifecycle processes, and ensures reliable technology operations supporting company growth and robotics development.

Provides administrative and operational support to the Public Safety team, including records management, recruitment coordination, employee scheduling, payroll and timesheet processing, certification tracking, equipment deployment, event staffing, and ERP record maintenance. The role coordinates staffing coverage, supports policy and collective agreement application, assists with events and special projects, and maintains accurate workforce and operational documentation in a fast-paced, event-driven environment.

Manage Auto Operations claims workflows, resources, financial performance, productivity, and regional objectives. Lead loss-containment, salvage, subrogation, process, and technology initiatives. Provide claims expertise in policy interpretation and settlement negotiation, oversee technical training, and build relationships with vendors and internal stakeholders. Coach and develop Claims teams while driving performance, customer satisfaction, and operational efficiency.

Leads Affirm’s global customer operations vendor strategy and BPO network, owning governance, performance, compliance, resiliency, cost optimization, AI-enabled innovation, and customer experience. Manages Vendor Managers and international stakeholders while overseeing vendor selection, migrations, escalations, operational transformations, analytics, workforce planning, and recovery efforts. Builds scalable governance and high-performing, customer-centric vendor organizations across global markets.

Own operational execution for complex AI data projects by creating operating plans, staffing and capacity models, workflows, schedules, quality standards, and milestones. Build and manage delivery teams, coordinate contractors and external partners, monitor progress, quality, costs, and risks, resolve blockers, and develop repeatable processes, tools, training, reporting, and operating routines that support scalable delivery.

Supports B2B account operations through inbound lead management, order fulfillment, issue resolution, CRM and ERP maintenance, reporting, inventory monitoring, and process documentation. The role collaborates with sales and cross-functional teams to improve commercial operations, customer experience, data accuracy, and workflow efficiency. It also supports embellishment and uniform programs, system enhancements, training resources, and occasional commercial team travel.

Supports B2B account operations by managing inbound sales inquiries, orders, fulfillment, shipping and returns issues. Maintains Salesforce, SAP, customer and product data, commercial reports, inventory tracking tools, process documentation and training materials. Collaborates with sales, account management and cross-functional teams to resolve issues, improve workflows, optimize inventory and enhance customer experience. The role may also support tradeshows, customer visits and company events.