Top Operations Manager Jobs in Vancouver

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Leads Dean’s Office and Faculty operations, including administrative services, facilities, space planning, procurement, vendors, workplace safety, emergency management, and building access. Oversees operational projects, renovations, events, budgets, contracts, logistics, and employee engagement initiatives. Provides executive administrative support, develops policies and service standards, coordinates university partners and contractors, and supervises temporary or project staff as needed.

Own regional Sales Operations infrastructure for NAMER, including territory and quota planning, account segmentation, forecasting governance, pipeline inspection, CRM hygiene, executive reporting, and operational cadence. Partner with Sales, Finance, Compensation, Systems, Analytics, and Enablement to improve coverage, forecast accuracy, workflow automation, and sales execution. Support organization design, onboarding, incentive programs, and channel deal registration while applying AI-enabled tools and sound business judgment.

Manage ice rink facility operations, including ice production, refrigeration, HVAC, janitorial services, building maintenance, staffing, scheduling, safety, budgets, supplies, utilities, service requests, and capital projects. The role supervises, trains, and recruits staff while troubleshooting equipment failures and ensuring maintenance and ice operations meet company, manufacturer, and government standards.

Manage in-store operations focused on loss prevention, asset protection, inventory control, ordering, key control, and opening and closing procedures. Support store management by reinforcing company values and customer promises. The role requires leadership, teamwork, independent work, flexible availability across evenings and weekends, and physical handling of merchandise, including use of ladders and stock pickers.

Leads global contingent workforce operations, SAP Fieldglass administration, platform optimization, workflow automation, AI-enabled improvements, governance, SOX controls, reporting, and operational readiness. Partners with Engineering, Procurement, Finance, Legal, Internal Audit, regional program managers, and MSP partners to deliver scalable, compliant workforce processes and technology implementations.

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Oversee residential curbside recycling operations across contract zones, leading supervisors, drivers, fleet resources, safety compliance, budgets, KPIs, and municipal or program stakeholder relationships. Manage route optimization, telematics, incident investigations, audits, workforce planning, service escalations, and continuous improvement initiatives. Ensure compliance with WorkSafeBC, environmental regulations, Recycle BC requirements, and service-level agreements while improving safety, efficiency, diversion performance, and cost control.

Own marketing operations for a multi-product portfolio: implement tracking and attribution in HubSpot, build dashboards and reports, design marketing automation, manage data governance and compliance (GDPR/CCPA), collaborate cross-functionally with RevOps, and recommend/evaluate marketing technologies.

Lead and deliver complex, cross-functional fraud programs end-to-end: translate fraud signals into technical/product requirements, run risk assessments, own incident investigations and mitigation, partner with engineering and analytics, define metrics, and apply AI to automate and scale fraud controls.

Lead and implement cross-functional operational projects, design and document scalable SOPs and workflows, build ClickUp automations, develop dashboards and reporting, manage knowledge and onboarding documentation, partner with department leaders, and support vendor onboarding and high-priority strategic initiatives.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.

Oversee daily operations for a CHANEL boutique across three divisions, including cash handling, shipping and receiving, inventory integrity, stock organization, repairs, invoicing, budgeting, vendor coordination, merchandising standards, and health and safety. Lead change initiatives, maintain procedures and systems, train and develop the heart-of-house team, and support an elevated client experience through strong operational and service standards.

Lead seasonal staff and manage logistics for junior and group residential programmes across multiple North American centres. Responsibilities include accommodation, transport and schedule coordination, budget and timesheet management, staff recruitment/training/supervision, health & safety compliance, client liaison, and programme quality assurance. Role requires hands-on operations management during busy summer periods.

Manage daily imaging operations, optimize workflow and capacity planning, maintain imaging equipment and DR processes, support and train staff, coordinate chain-of-custody/security, and represent the branch on DMS operations and implementation calls.

Own and optimize Brex’s B2B marketing operations and go-to-market systems. The role manages Salesforce, Marketo, LeanData, and related platforms; designs lead routing, scoring, enrichment, attribution, and cross-functional workflows; and uses automation, AI, and agentic tools to improve funnel velocity and sales productivity. Responsibilities include data governance, reporting, partner and ABM operations, GTM roadmap development, and collaboration with Sales, SDR, RevOps, and Engineering teams.

Oversee branch operations, profitability, staffing, customer and employee satisfaction, inventory, compliance, and safety. Partner with sales and leadership on forecasts, business plans, account strategies, and continuous improvement. Lead hiring, onboarding, coaching, evaluations, and personnel decisions while safeguarding company assets and implementing Lean initiatives.

Lead industrial services operations with a focus on health & safety, field oversight, team leadership, resource and asset management, budgeting, bidding, client relations, and coordination with cross-functional teams to ensure safe, efficient project delivery.

Lead country-level study operations from startup through close for one or more clinical trials. Oversee local study teams and CROs, manage startup, site activation, recruitment strategies, vendor oversight, risk and issue mitigation, and ensure timely delivery of study plans and quality event follow-up.

Own customer support and payments risk operations for subscriptions, credits, and payments. Handle billing issues, refunds, disputes, chargebacks, fraud investigations, and account anomalies. Build workflows, escalation paths, macros, SLAs, and support metrics. Manage payment-platform and outsourced support relationships, partner with Product and Engineering on recurring issues, and scale internal and vendor operations as volume grows.

Leads cross-functional PMO initiatives across the Idea-to-Consumer ecosystem, managing governance, milestones, risks, dependencies, reporting, and stakeholder engagement. Builds project management standards, templates, playbooks, dashboards, KPI frameworks, and process documentation. Supports portfolio visibility, executive communications, change enablement, process standardization, and continuous improvement across Product Creation, Merchandising, Supply Chain, Technology, Product Data, Finance, and Go-To-Market teams.

Manage in-store loss prevention and asset protection, perform weekly and full inventory counts, place weekly orders, enforce opening/closing procedures, and support store management in driving company values and customer service.

Leads PMO governance and complex cross-functional projects across Arc'teryx's Idea-to-Consumer ecosystem. Develops project standards, playbooks, process documentation, dashboards, KPI reporting, risk management, and portfolio visibility practices. Partners with leaders across product, merchandising, supply chain, technology, finance, and go-to-market functions to improve execution, standardize workflows, facilitate governance forums, enable change adoption, and build scalable project delivery capabilities.

Lead business transformation and operations initiatives as an internal consultant embedded in a business area. Define operating models, design scalable processes, create decision-making frameworks, introduce capabilities, optimize workflows, and integrate tools to support growth. Collaborate cross-functionally to improve execution, employee experience, and organizational scalability.