Top Customer Support Jobs in Vancouver

Provide technical support for Imprivata products, diagnosing and debugging complex networked and virtualized environments; resolve customer configuration issues, escalate defects to engineering, manage cases in Salesforce, meet SLAs, create knowledge articles, mentor peers, and provide occasional after-hours and onsite support.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide first-line customer and light technical support for a fintech/crypto platform via calls, chats, and email. Troubleshoot logins, transactions, wallet connections, document interactions in the CRM, escalate complex issues, and keep accurate case records while maintaining a friendly, professional tone.

Provide phone-based customer support to IDEXX veterinary customers, answering 50–70 calls daily, explaining lab test results, coordinating follow-up tests and sample logistics, and resolving issues quickly while using computer systems and Microsoft Teams—all in both French and English.

As a Customer Support Developer at Airbyte, you will troubleshoot database issues, support customer integrations, develop database connectors, and collaborate cross-functionally to enhance database reliability and performance.

Lead North American Customer Support operations, develop and execute strategic plans, mentor supervisors and representatives, drive continuous improvement, and collaborate cross-functionally to enhance order fulfillment, complaint management, and customer experience.

Provide first-line technical support to ecobee Smart Owners via phone, email, and chat. Diagnose and resolve device, software, and energy-related issues, guide installations and setup, document interactions, and advocate for energy conservation. Complete paid remote training and work flexible shifts including weekends and holidays.

Provide multi-channel technical support and onboarding for a payments SaaS platform, troubleshoot issues, escalate complex Tier 3 problems, improve support processes, create documentation, monitor customer health, and build relationships to maximize product adoption and retention.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

Lead and develop a team of Technical Customer Support Specialists, create escalation paths and playbooks, own support KPIs and CSAT, serve as L2 technical escalation, translate issues into actionable bug reports, and partner cross-functionally to improve the product and client experience.

Make outbound calls to BMO InvestorLine clients to obtain missing documentation, clarify requirements, and resolve inquiries. Review submissions, document interactions, escalate complex issues, monitor for suspicious activity per AML rules, and adhere to regulatory and privacy standards while working remotely during specified hours.

The role involves leading a global Customer Support team, managing operations, collaborating cross-functionally, coaching team members, and ensuring high-quality support for Binary Stream products.

Provide high-quality inbound support (email, chat, phone) for crew and client users: triage, troubleshoot, reproduce bugs, manage case backlog, escalate urgent issues, coordinate cross-functional resolution, document SOPs, mentor junior teammates, and surface product gaps and automation opportunities.

Provide frontline support to restaurant customers via chat, email, and phone; troubleshoot product issues; deliver basic product training and create materials; identify customer needs and product opportunities; track recurring issues and report bugs; collaborate with the Support team to improve customer satisfaction and retention.

Handle customer inquiries across phone, email, chat, and social media; use Zendesk to track interactions; troubleshoot and resolve issues; document cases; collaborate with teams to improve processes and meet performance metrics.

Provide expert-level diagnosis, troubleshooting, and resolution for Nokia 1830 WDM systems. Collaborate with field teams and R&D, develop automated diagnostic tools, contribute to knowledge base, train customer support, and leverage AI tools for analysis and root-cause correction.

The Customer Support Representative will handle customer support emails, address order statuses, and collaborate with logistics and tech teams to improve operations.

Provide high-quality multi-channel student support, conduct onboarding/orientations, manage escalations and records, coach junior staff, troubleshoot student-facing systems, analyze simple data and recommend process improvements to enhance student satisfaction and support operations.

Provide high-quality, real-time customer support, lead demos and onboarding, troubleshoot billing and insurance issues, and tailor communication across phone, chat, and video while learning deeply about the product and improving processes.

Provide fourth-level IP network support and debugging for escalated customer issues, coordinate with R&D and support teams, perform on-site adaptations, maintain problem records and release notes, and support product reliability and test environments across global teams.

Provide Tier 2 technical support and escalations for Tailscale customers, troubleshoot complex networking and SSO issues, manage ticket SLAs, mentor Tier 1, collaborate with Product/Engineering, and drive improvements to user experience while maintaining high CSAT.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

Lead and evolve a centralized QA program for Customer Support, defining frameworks, scorecards, and calibration practices. Use AI-enabled QA tooling to analyze omnichannel interactions, surface insights, drive coaching and operational improvements, partner cross-functionally, and potentially manage QA specialists as the function scales.

As a Chatdesk Expert, provide customer support for brands through social media and email. Set your own schedule and work remotely.

Provide high-touch technical support for enterprise video conferencing and AV solutions. Troubleshoot complex issues across Logitech ecosystems and third-party apps (Zoom, Teams, Google Meet), manage customer expectations, escalate to engineering, produce knowledge-base content, and support hybrid enterprise deployments.