Top Customer Support Jobs in Vancouver

Provide technical support for Imprivata products, diagnosing and debugging complex networked and virtualized environments; resolve customer configuration issues, escalate defects to engineering, manage cases in Salesforce, meet SLAs, create knowledge articles, mentor peers, and provide occasional after-hours and onsite support.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Lead North American Customer Support operations, develop and execute strategic plans, mentor supervisors and representatives, drive continuous improvement, and collaborate cross-functionally to enhance order fulfillment, complaint management, and customer experience.

Provide multi-channel technical support and onboarding for a payments SaaS platform, troubleshoot issues, escalate complex Tier 3 problems, improve support processes, create documentation, monitor customer health, and build relationships to maximize product adoption and retention.

Provide first-line technical support to ecobee Smart Owners via phone, email, and chat. Diagnose and resolve device, software, and energy-related issues, guide installations and setup, document interactions, and advocate for energy conservation. Complete paid remote training and work flexible shifts including weekends and holidays.

Provides customer-focused sales support by processing orders, responding to inquiries about quotes, pricing, shipping, returns, technical issues, and equipment downtime, and managing back-order reports. Coordinates shipments, receives goods, supports logistics, maintains product knowledge, and communicates customer needs across departments. The role helps achieve sales targets and requires strong communication, multitasking, computer, and customer service skills, with mining industry knowledge considered an asset.

The role involves leading Clio's global customer support, managing AI support technologies, developing teams, enhancing customer experience, and aligning support strategies with business growth.

Provide frontline support to restaurant customers via chat, email, and phone; troubleshoot product issues; deliver basic product training and create materials; identify customer needs and product opportunities; track recurring issues and report bugs; collaborate with the Support team to improve customer satisfaction and retention.

Provide first-line customer and light technical support for a fintech/crypto platform via calls, chats, and email. Troubleshoot logins, transactions, wallet connections, document interactions in the CRM, escalate complex issues, and keep accurate case records while maintaining a friendly, professional tone.

Provide bilingual (French/English) inbound and outbound support for group and travel insurance customers, guide clients to digital tools and enrollment, document interactions for compliance, meet performance metrics, and help improve the client experience using internal systems and CRM platforms.

Provide expert-level diagnosis, troubleshooting, and resolution for Nokia 1830 WDM systems. Collaborate with field teams and R&D, develop automated diagnostic tools, contribute to knowledge base, train customer support, and leverage AI tools for analysis and root-cause correction.

Support business development by assisting sales, customer communications, order processing, and recordkeeping while coordinating with production. Perform daily laboratory production tasks for GeneAb IHC antibodies following SOPs and WHMIS, document activities, report deviations, and help meet output and quality targets. Work independently and communicate across teams.

Provide high-quality multi-channel student support, conduct onboarding/orientations, manage escalations and records, coach junior staff, troubleshoot student-facing systems, analyze simple data and recommend process improvements to enhance student satisfaction and support operations.

Provide high-quality, real-time customer support, lead demos and onboarding, troubleshoot billing and insurance issues, and tailor communication across phone, chat, and video while learning deeply about the product and improving processes.

Provide Tier 1 technical support by resolving configuration and networking issues, managing a high-volume ticket queue, meeting response and resolution targets, and maintaining strong customer satisfaction. Troubleshoot across macOS, Windows, Linux, and mobile operating systems, explain technical concepts clearly, and collaborate with Customer Experience, Product, and Engineering teams to identify recurring user issues and improve the customer experience.

Provide fourth-level IP network support and debugging for escalated customer issues, coordinate with R&D and support teams, perform on-site adaptations, maintain problem records and release notes, and support product reliability and test environments across global teams.

Provide Tier 2 technical support and escalations for Tailscale customers, troubleshoot complex networking and SSO issues, manage ticket SLAs, mentor Tier 1, collaborate with Product/Engineering, and drive improvements to user experience while maintaining high CSAT.

Build and ship AI agents and automation workflows for Customer Support, identify operational friction, and manage production quality and performance. Own the knowledge base, taxonomy, and customer self-service experience while analyzing support data to improve answers and identify product gaps. Lead a small team, partner cross-functionally with AI, Product, Marketing, and Support stakeholders, and report on efficiency, quality, retention, and conversion metrics.

Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

Provide technical support for Flashpoint Ignite to enterprise customers via ticketing, web meetings, and phone. Troubleshoot SAML, API, data, and desktop issues end-to-end, document resolutions, escalate complex defects to Engineering/Product, and contribute knowledge base content to improve customer experience.

Lead planning, coordination, and execution of hotel guest-facing solution deployments across Europe; create deployment plans, configure solutions, provide training and soft-launch support, handle customer support issues, gather feedback, and liaise between clients and internal teams to ensure adoption and continuous improvement.

Provide prompt, professional customer support via phone, email, and chat; troubleshoot and resolve inquiries; log interactions in CRM; escalate complex issues; collect feedback; meet response and satisfaction metrics; collaborate with teams and attend training.

Manage and improve the customer support function to boost satisfaction, loyalty, and retention. Own complaint resolution, implement strategies and best practices, maintain records, allocate resources to meet targets, and support Canadian grants (CDAP) submissions when needed. Ensure efficient workflows and lead the team to meet qualitative and quantitative goals.

Provide customer support via chat and email: respond professionally, troubleshoot and escalate issues, document interactions in CRM, collect feedback, meet performance metrics, and collaborate with teams while attending training.