Top Customer Support Jobs in Vancouver
As a French Bilingual Associate Support Technician, provide customer service via phone, email, and chat, troubleshoot software issues, and escalate complex problems. Requires strong communication and technology skills.
As a Customer Support Representative at 7shifts, you will be the first point of contact for customers via chat, email, and phone channels. Your responsibilities include troubleshooting customer issues, providing product training, identifying new solutions for customers, tracking requests, and collaborating with the support team.
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Customer Support Team Lead role at J.D. Power, a global leader in consumer insights and analytics. Responsibilities include monitoring customer support activities, overseeing Salesforce cases, conducting meetings, data audits, and reporting. Ideal candidate is detail-oriented, innovative, and proficient in Salesforce and data analytics.
Join Jane's Customer Support team, where you will engage with customers through various channels, build strong relationships, and contribute to product improvement. Remote position in Canada with a supportive and transparent company culture.
As a full-time Customer Support Executive based in Vancouver, you will play a key role in providing high-quality support to both schools and educators. Responsibilities include resolving and answering queries, ensuring overall satisfaction through email and phone support, and collaborating with the US team to enhance the school and educator journey.
Join as a Senior Customer Support Specialist at Pixieset to provide high-quality support to customers, collaborate with teams to enhance product quality, and shape customer support processes. Requires 3+ years of experience, mentorship skills, tech savviness, and excellent written communication. Hybrid work environment with competitive benefits offered.
Join ecobee as a Customer Support Specialist in British Columbia. Provide technical support to customers for ecobee products, troubleshoot issues, and promote energy conservation. Full-time position with flexible shifts. Salary: $23.07 CAD per hour.
Join Highspot as a Support Specialist, responsible for providing advanced technical support to customers, managing support tickets, and optimizing support documentation. Act as a liaison between customers and engineering to resolve technical issues and collect feedback for product improvement.
Support Specialist I role at Brex providing high-quality customer support via email, phone, and chat. Responsibilities include resolving customer inquiries, identifying bugs, and contributing to team success. Requires strong communication skills and empathy.
The EV Program Support Specialist plays a critical role in onboarding customers to electric vehicle products, maintaining communication with various departments, troubleshooting issues, identifying optimization opportunities, managing revenue streams, providing exceptional customer support, handling EV-related data and reporting, and monitoring support channels. Requires 5+ years of fleet industry-related experience, account management experience, and a strong understanding of electric vehicle technologies. Must be local and willing to travel to Portland, ME HQ minimum 3 days a week.
As a Customer Success Associate at Xello, you will manage client relationships, drive revenue growth, and ensure client satisfaction. You will develop success plans, conduct training sessions, and collaborate with internal teams to resolve issues. Strong communication, problem-solving, and organizational skills are essential for this role.
Manage the customer life cycle for large customers, responsible for key metrics such as Customer Health, Retention, and Expansion, become a trusted partner to customers, engage as a mentor, maintain records, engage with customers for further promotion, and act as a customer advocate within the organization.
Product Support Representative Senior at FIS providing in-depth product support to clients, handling inquiries, ensuring corporate KPIs are met, troubleshooting software issues, and documenting client inquiries.
Join PolicyMe as a Bilingual Customer Success Specialist, responsible for managing life insurance applications, coordinating with clients and vendors, and maintaining accurate policy records. Requires strong communication skills, empathy, organization, and a willingness to learn in a fast-paced environment.
The Customer Success Associate will manage renewals, drive revenue growth, build and manage client relationships, develop success plans, share best practices, and resolve client issues. They will also coordinate training sessions, advocate for clients and the company, and report product bugs.
Customer Experience Executive at Probe CX requiring Senior High School graduate with 6 months BPO related industry experience. Desired skills include MS Office and Google Suite proficiency. On-site work location at Eastwood City.
As a WFM Customer Success Specialist, you will play a crucial role in driving WFM Success initiatives by providing tailored solutions to customers, nurturing relationships, onboarding customers, and contributing to team development. Your role involves identifying growth opportunities, collaborating with various teams, and optimizing processes to enhance profitability and market presence.
As a Senior Product Support Specialist at Versapay, you'll be the technological linchpin ensuring each customer interaction is a success. Your role involves troubleshooting product-related issues, collaborating with teams, and enhancing customer experience. Requires a bachelor's degree and 4 years of product support experience.
Providing technical and functional support to clients for Interactive Brokers' platforms, troubleshooting technical issues, and managing wide scale technical problems.
Leading the customer experience team at a digital health company to ensure customer satisfaction and automate support processes globally.
The Manager of Customer Experience will be responsible for managing and developing a team that handles commercial and retail customers across Canada. They will focus on delivering best-in-class customer experience, increasing customer satisfaction, and maintaining customer relationships. The role involves overseeing customer support, order execution, and collaborating with various departments to ensure business continuity and growth in revenue and volume. The Manager will also track performance metrics, provide coaching to team members, and implement process improvements.
Seeking a highly organized and empathetic Customer Success Specialist to provide top-notch assistance to the Advisor Team and support customers through the life insurance application process. Responsibilities include managing life insurance applications, coordinating with clients and vendors, tracking payments, and maintaining accurate policy records.
Responsible for supporting customers, enriching documentation, driving campaigns, onboarding new customers, collaborating with sales and support, and collecting customer feedback. Must have customer-facing experience, empathy, passion for technology, and excellent presentation and organizational skills.
The Enterprise Application Support Specialist role involves active monitoring and review of production applications, troubleshooting technical issues, analyzing trends in data, and collaborating with technical teams to ensure the proper functioning of customer-facing environments.
The Customer Experience Manager at The NewRich Network is responsible for managing the operations of the support team, providing top-notch customer support, improving team efficiency, and enhancing the overall customer experience. The role involves both managing and hands-on customer support tasks, with a focus on mentoring the support specialists, setting KPIs, and participating in hiring and training processes.
Top Vancouver Companies Hiring Customer Support Roles
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