Top Customer Support Jobs in Vancouver

The Customer Support Engineer I provides technical support for Imprivata products to customers, diagnosing and resolving complex software issues, managing cases in Salesforce, and maintaining strong communication with clients. Responsibilities include creating knowledge articles, collaborating across teams, and ensuring customer satisfaction.

The Customer Support Engineer II will provide technical support for Imprivata products to external customers and partners. Responsibilities include diagnosing complex software issues, managing case details via Salesforce, mentoring team members, and maintaining effective relationships with customers. The role requires effective communication and time management skills while ensuring customer satisfaction and adhering to service-level agreements.

As a Customer Support Specialist, you'll handle high volumes of customer inquiries through phone, chat, and email. Your role involves becoming an expert in Clio's products, troubleshooting technical issues, providing solutions, coaching users, capturing feedback, and fostering a positive customer experience.

The Customer Support Specialist at MealSuite will assist users with inquiries about software and hardware through phone, chat, and email. Responsibilities include tracking support tickets, troubleshooting issues, guiding users through diagnostic processes, and reporting system defects. The role requires strong customer service skills and a background in healthcare foodservice is preferred.

The Technical Representative for the Core team at 1Password troubleshoots Tier 2 issues affecting customers, supports Tier 1 issues, and assists junior colleagues. The role involves diagnosing technical problems, providing effective customer support, and monitoring ticket escalations.

As a Technical Representative, you will be responsible for troubleshooting Tier 2 issues and providing support for Tier 1 problems related to 1Password's services. You'll be expected to assist customers effectively while managing support calls and ticket queues, diagnosing technical issues, and collaborating with the Core team.

The Customer Success Manager will lead the customer services team, ensuring exceptional service and timely issue resolution. Responsibilities include managing daily operations, driving customer success, handling project implementations, overseeing support queries, and enhancing service efficiency.

Speak directly with customers to resolve their needs, collaborate with Project Management team, log customer requests in GitLab, analyze support trends, diagnose and investigate customer issues, provide tailored solutions, maintain strong attention to detail, communicate with internal departments, recommend process improvements, work remotely in a tech company focused on interior decor solutions for global clients.