Top Customer Support Jobs in Vancouver

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provides customer-focused sales support by processing orders, responding to inquiries about quotes, pricing, shipping, returns, technical issues, and equipment downtime, and managing back-order reports. Coordinates shipments, receives goods, supports logistics, maintains product knowledge, and communicates customer needs across departments. The role helps achieve sales targets and requires strong communication, multitasking, computer, and customer service skills, with mining industry knowledge considered an asset.

Provides senior-level technical support to enterprise customers by reproducing and debugging complex issues, resolving high-severity incidents, and communicating solutions. Collaborates with Product, Customer Success, and Account Management, leads customer debugging calls, identifies product feedback, documents support activity, mentors team members, improves workflows, contributes to technical documentation, and participates in an on-call rotation.

Supports customers with database integration issues while developing and debugging Airbyte’s Java and Kotlin database connectors. Investigates replication, CDC, query performance, authentication, networking, schema evolution, and sync-state problems across databases, warehouses, and data lakes. Reproduces bugs, contributes to open-source code, collaborates with Engineering and Product, supports enterprise onboarding, mentors technical support staff, and creates troubleshooting documentation and automation playbooks.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Provide first-line remote technical support to clients through phone, email, and ticketing systems. Troubleshoot desktops, laptops, printers, mobile devices, networking, Windows, Microsoft 365, and business applications. Perform account administration, monitor systems using RMM tools, document work in PSA platforms, meet SLA targets, escalate issues, and support user onboarding and offboarding across multiple client environments.

Provides Level 3 escalation support for complex Microsoft Modern Work, cloud, identity, endpoint, security, data, and AI issues. Responsibilities include root cause analysis, tenant administration, Intune and Defender management, migrations, AI agent creation, governance, client communication, mentoring technicians, documentation, incident management, and continuous service improvement in a managed services environment.

Make outbound calls to BMO InvestorLine clients to obtain missing documentation, clarify requirements, and resolve inquiries. Review submissions, document interactions, escalate complex issues, monitor for suspicious activity per AML rules, and adhere to regulatory and privacy standards while working remotely during specified hours.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Build and improve AI-powered customer support agents for telecommunications providers. Responsibilities include developing the agent runtime, configuration tools, observability dashboards, evaluation frameworks, safety guardrails, continuous-improvement systems, and omnichannel integrations across voice, chat, email, and SMS. The role uses TypeScript across frontend, backend, and infrastructure in a serverless microservices environment, with emphasis on LLMs, agent design, product quality, and customer trust.

Provide technical customer support for HappyRobot’s AI platform by triaging, debugging, and resolving customer issues. Diagnose root causes, design and test solutions, collaborate with engineering and product teams, and help customers optimize AI workers through prompt engineering and voice or transcription tuning. The role requires clear communication, independent prioritization, adaptability, and strong problem-solving skills.

Handle user support across product questions, bugs, feature requests, billing, refunds, and disputes. Partner with Product, Engineering, Finance, Growth, and Customer Success to resolve issues and improve policies. Build Help Center content and Intercom automations, analyze support trends, and own the Eastern Time support window in a distributed team.

Provides phone, email, chat, and online support for software products, orders, billing, invoices, and troubleshooting issues. Logs and tracks customer contacts, meets service-level agreements, escalates complex problems, delivers user guidance and training, and identifies process and system improvements. Requires strong communication, problem-solving, multitasking, customer service, Microsoft Office, Salesforce, and software-learning skills. Rotating shifts and extended periods of sitting are required.

Leads the global customer success and support organization, including strategy, hiring, onboarding, support operations, retention, expansion, customer satisfaction, and product adoption. Partners with Sales, Product, Engineering, and executive leadership to represent customer needs, influence the roadmap, and manage strategic accounts. Establishes scalable processes, tooling, metrics, dashboards, SLAs, and reporting for a distributed post-sale organization serving SMB, mid-market, and enterprise legal customers.

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Provide customer support, resolve client questions, research and approve potential clients, process documents, train new users on software, and maintain proprietary production-information databases. The role is fully remote but limited to candidates based in British Columbia, Canada. Familiarity with the entertainment industry and casting process is beneficial.

Provides first-line and second-line customer support for a legal practice management and accounting SaaS platform. Manages ticket queues, live chats, emails, phone calls, and screen-sharing sessions; investigates root causes, resolves issues, escalates appropriately, documents product knowledge, and keeps customers informed. The role prioritizes service-level agreements, customer satisfaction, response times, resolution rates, and collaboration across geographically distributed support, customer, and development teams.

Leads and scales a global customer support function for a non-custodial crypto wallet. Responsibilities include managing and developing support staff, handling technical escalations, improving workflows and knowledge systems, monitoring service metrics, and enhancing AI-powered support. The role partners with Product, Engineering, Operations, and the AI Platform team on quality evaluation, safe human escalation, automation, rollout readiness, and user experience improvements.

Reviews and evaluates customer support, customer success, and service delivery documents and work products. Assesses accuracy, clarity, completeness, consistency, and practical relevance; identifies errors and improvement opportunities; and provides structured, actionable feedback using established guidelines. The role requires strong written communication, analytical judgment, attention to detail, independent work, and customer-centric evaluation skills.

Provide first-line customer support and onboarding for Agrian SaaS and mobile platforms. Manage CRM records, conduct webinars and trainings, assist with data migrations, collaborate with account teams on enhancements, and resolve time-sensitive customer issues to drive adoption and retention.

Lead a team of Support Specialists and Support Engineers, owning hiring, coaching, performance, SLA delivery, case quality, triage, escalations, and support operations. Build dashboards, monitor KPIs, analyze case trends, improve workflows, maintain documentation, and implement automation and AI-assisted support processes. Partner with Product, Engineering, and Customer Operations to convert support insights into product improvements and reduce case volume.

The role involves leading Clio's global customer support, managing AI support technologies, developing teams, enhancing customer experience, and aligning support strategies with business growth.

Lead a distributed front-line support team across Canada and New Zealand. Implement ITIL-aligned incident management, ticket triage, SLA monitoring, queue management, and escalation practices. Coach team members, manage resourcing and performance, analyze incident trends, and drive continuous improvement using approved AI tools. Partner with Tier 2 management, Engineering, and Product teams to improve resolution quality and customer service across global operations.

Provide high-quality multi-channel student support, conduct onboarding/orientations, manage escalations and records, coach junior staff, troubleshoot student-facing systems, analyze simple data and recommend process improvements to enhance student satisfaction and support operations.

Provide Tier 1 technical support by resolving configuration and networking issues, managing a high-volume ticket queue, meeting response and resolution targets, and maintaining strong customer satisfaction. Troubleshoot across macOS, Windows, Linux, and mobile operating systems, explain technical concepts clearly, and collaborate with Customer Experience, Product, and Engineering teams to identify recurring user issues and improve the customer experience.