Lead strategic customer support for several key accounts, collaborating with various teams to enhance the support experience. Perform analysis of support cases, track customer trends, and participate in improvement initiatives. Act as a key contact for customer technical inquiries and represent support in client meetings.

Jane App

Customer Support

2 Days Ago

Vancouver, BC

Remote

404 Employees

Entry level

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404 Employees

Entry level

Software

As a Customer Support member at Jane, you'll assist customers through various channels, ensuring satisfaction by addressing inquiries, conducting demos, and providing onboarding support while building strong relationships. You'll need excellent communication skills, empathy, and adaptability to thrive in a fast-paced environment.

ModSquad

Tier 1 Customer Support - Ticket/Email - English (4513)

3 Days Ago

Vancouver, BC

Remote

813 Employees

Entry level

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813 Employees

Entry level

Other

ModSquad is seeking Mod Contractors for Tier 1 Customer Support roles, focusing on ticket and email support. This role involves assisting customers, resolving their issues, and optimizing their use of client products. A user-centric approach and a passion for TV and movies are preferred. Candidates must have experience in technical support and be proficient in English.

Hiveon

Customer Support Engineer (Energy)

2 Days Ago

Vancouver, BC

Remote

47 Employees

Junior

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47 Employees

Junior

Software

As a Customer Support Engineer, you will provide technical expertise and support to clients in the energy sector, helping them with energy management services, troubleshooting software issues, and ensuring efficient energy consumption strategies.

Hiveon

Customer Support Engineer (Mining/Crypto)

7 Days Ago

Vancouver, BC

Remote

47 Employees

Junior

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47 Employees

Junior

Software

Provide daily support to users of software, analyze problems, troubleshoot issues, and collaborate with product development team to enhance software.

Leap Tools

Senior Customer Support Specialist

14 Days Ago

Vancouver, BC

Remote

140 Employees

Mid level

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140 Employees

Mid level

Retail • Sales • Software

As a Senior Customer Support Specialist, you will assist customers via email and phone, collaborating with Project Management to solve challenges. You'll log requests in GitLab, maintain effective communication, diagnose issues, and suggest improvements based on support trends.

Zen Educate

Customer Support Representative

24 Days Ago

Vancouver, BC

Hybrid

675 Employees

Entry level

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675 Employees

Entry level

Edtech

The Customer Support Representative will provide high-quality support to schools and educators, resolving inquiries through email, phone, and text. Responsibilities include managing the support inbox, monitoring Slack for issues, documenting concerns, and contributing to a knowledge base for efficient future support.

Airbnb

Responsable de la prestation du support Premium

2 Days Ago

Vancouver, BC

14,622 Employees

Senior level

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14,622 Employees

Senior level

Real Estate • Travel • PropTech

The role involves managing a team of 10-15 customer support ambassadors, ensuring high-quality support services, providing guidance and coaching, and developing performance strategies. The manager will handle complex customer issues, collaborate on staffing needs, and monitor team performance in a dynamic environment.

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2 Days Ago

Vancouver, BC

14,622 Employees

Senior level

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14,622 Employees

Senior level

Real Estate • Travel • PropTech

The Manager of Premium Support at Airbnb will lead a customer service team of 10-15 ambassadors, ensuring high-quality support and operational efficiency. Key responsibilities include managing escalations, conducting performance coaching, implementing best practices, and collaborating with staffing teams to meet operational needs.

Brex

Support Specialist I (Remote)

4 Days Ago

Vancouver, BC

Remote

800 Employees

Entry level

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800 Employees

Entry level

Fintech

As a Support Specialist I at Brex, you will resolve customer inquiries through various communication channels, provide personalized responses, and document issues for Engineering. You will also contribute to team knowledge sharing and improve customer retention through high-quality service.

ROLLER

Support Manager - Heredia, Costa Rica

17 Days Ago

Vancouver, BC

Remote

165 Employees

Mid level

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165 Employees

Mid level

Software

The Support Manager will oversee the North America regional support team, ensuring high-quality customer support and operational efficiency. Responsibilities include managing team performance, handling escalated cases, and analyzing support metrics. Strong leadership and communication skills are essential to guide team members and collaborate with cross-functional teams.