Top Customer Support Jobs in Vancouver

Lead escalation point for complex hardware, firmware, and AI-edge camera issues. Perform end-to-end debugging, analyze telemetry, drive post-mortems, define launch validation and runbooks, lead on-site investigations and beta deployments, and coach support engineers.

Provide first-line technical support for ecobee smart home products via phone, email, and chat. Diagnose and resolve technical and non-technical issues, guide device setup for comfort and energy savings, document interactions, and escalate when necessary. Complete paid training and work flexible shifts including weekends and holidays.

As a Customer Support Representative at 7shifts, you'll provide customer support via chat, email, and phone, educate customers, and troubleshoot issues. You'll collaborate with the support team and enhance customer satisfaction.

Lead and develop a distributed customer support team across APAC, LATAM, and North America. Own support operations: triage tickets, manage tools and Help Centre, set up AI chatbot workflows, monitor NPS/CSAT, report insights to Product and Engineering, and escalate complex customer issues while driving process improvements and team growth.

Provide frontline B2B customer support by triaging tickets, monitoring live chat and Slack, maintaining Help Centre content and guides, reporting NPS/CSAT feedback, and collaborating with Product and Success teams to improve product adoption and support workflows.

Provide order processing and customer support across phone, email, and live chat; manage ERP order data, coordinate shipments, resolve order issues, and liaise with Sales, Technical Support, and Distribution to ensure timely order fulfillment.

Provide empathetic, efficient chat and email support for Pixieset users, troubleshoot technical issues, document and escalate bugs, maintain knowledge base content, and collaborate cross-functionally to improve processes and customer experience.

As a Customer Support Engineer, you'll troubleshoot Kubernetes and vCluster issues, provide technical support, collaborate with engineering, and document solutions to improve the support process.

The Customer Support Specialist will help shape customer service processes, train users on the platform, and ensure customer satisfaction. Responsibilities include troubleshooting, collecting feedback, and contributing to support resources.

The Customer Support Lead manages the support team, ensures high-quality customer support, oversees onboarding, and addresses technical issues in a retail POS environment.

Provide empathetic email and live chat support to researchers and participants, resolve tickets, manage incentive payments, monitor account activity, escalate complex issues, and improve support documentation and processes.

The Customer Support Manager oversees technical support services, manages day-to-day operations, and fosters team development while ensuring customer satisfaction.

Lead design and delivery of an enterprise support model for large clients, owning escalation framework, Tier 3 operations, configurations, and special projects. Align Support with Product, Engineering, and Client Success, leverage analytics and AI to drive improvements, and develop premium support offerings to improve retention and satisfaction.

As a Customer Support Specialist I, you'll provide first-level support to clients, troubleshoot technical issues, document solutions, and collaborate with team members to enhance customer experience.

As a Customer Support Specialist I, you'll assist clients by troubleshooting application issues, documenting solutions, and collaborating with teams to enhance the customer support experience.

As a Customer Support Specialist II, you will provide support for SpryPoint applications, troubleshoot issues, guide clients, and collaborate on product improvements, requiring strong analytical skills and customer service experience.

Provide high-quality, real-time customer support, lead demos and onboarding, troubleshoot billing and insurance issues, and tailor communication across phone, chat, and video while learning deeply about the product and improving processes.

As an Intermediate Customer Support Specialist, you will handle inbound requests, troubleshoot issues, mentor new hires, and promote Clio’s AI-powered solutions, all while maintaining high customer satisfaction.

The role involves developing customer support workflows, optimizing processes using feedback, and collaborating with various teams to enhance customer experiences.

Start on a 6-month Payments project executing system updates, data migrations, and managing merchant applications. After transition, provide frontline customer support via chat, email, and phone, troubleshoot technical issues, identify trends and bugs, collaborate with Product and Engineering, and improve processes to maintain high customer satisfaction.

As a Chatdesk Expert, provide customer support for brands through social media and email. Set your own schedule and work remotely.

Provide high-quality second-line technical support, troubleshoot software issues, and collaborate with cross-functional teams to enhance customer experience.

The Customer Support Specialist II provides technical support for escalated customer issues, troubleshooting complex problems, documenting technical issues, and collaborating cross-functionally to enhance customer experience and product knowledge.