Top Customer Support Jobs in Vancouver

Provide technical support to VARs and end users of Binary Stream products: reproduce and troubleshoot issues using SQL and debugging tools, manage and escalate tickets, write knowledge-base articles, assist pre-sales trials and installations, and collaborate with development and professional services to resolve defects and improve processes.

Provide technical support to Plexia users via calls and email, diagnose and resolve software and hardware issues (fax, scanner, printer), configure uploaders, document incidents in ticketing software, produce support documentation, and guide clients on EMR workflows and configuration. Opportunity for internal growth into other company functions.

The role involves leading Clio's global customer support, managing AI support technologies, developing teams, enhancing customer experience, and aligning support strategies with business growth.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

As a Customer Support Representative at 7shifts, you'll provide customer support via chat, email, and phone, educate customers, and troubleshoot issues. You'll collaborate with the support team and enhance customer satisfaction.

Provide first-line technical support to ecobee Smart Owners via phone, email, and chat. Diagnose and resolve device, software, and energy-related issues, guide installations and setup, document interactions, and advocate for energy conservation. Complete paid remote training and work flexible shifts including weekends and holidays.

Lead and develop a team of Technical Customer Support Specialists, create escalation paths and playbooks, own support KPIs and CSAT, serve as L2 technical escalation, translate issues into actionable bug reports, and partner cross-functionally to improve the product and client experience.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

As a Customer Support Representative, you'll assist customers with orders, provide support via phone and email, and ensure timely updates. Responsibilities include managing sales orders, tracking shipments, and resolving customer complaints while maintaining high accuracy and professionalism.

The role involves leading a global Customer Support team, managing operations, collaborating cross-functionally, coaching team members, and ensuring high-quality support for Binary Stream products.

Provide high-quality inbound support (email, chat, phone) for crew and client users: triage, troubleshoot, reproduce bugs, manage case backlog, escalate urgent issues, coordinate cross-functional resolution, document SOPs, mentor junior teammates, and surface product gaps and automation opportunities.

Handle customer inquiries across phone, email, chat, and social media; use Zendesk to track interactions; troubleshoot and resolve issues; document cases; collaborate with teams to improve processes and meet performance metrics.

Clio seeks Customer Support Specialists for early talent and new graduates to deliver exceptional customer experiences, resolve product issues, and promote product adoption within the legal tech industry.

Manage assigned customer contracts to ensure service delivery, SLA compliance, and customer satisfaction. Act as single point of contact, oversee subcontractors and vendors, drive corrective actions, handle contract changes, forecast revenue, and pursue renewals and service growth. Coordinate with program managers, NOC/Call Center teams, and customers on support plans, installations, and billing issues.

Provide high-quality, real-time customer support, lead demos and onboarding, troubleshoot billing and insurance issues, and tailor communication across phone, chat, and video while learning deeply about the product and improving processes.

The Customer Support Specialist will assist customers with inquiries, manage support tickets, communicate issues, and contribute to the knowledge base.

Lead multi-channel student support by answering inquiries via email, phone, chat, and video; run orientations; manage escalations; maintain records; coach junior staff; improve processes and handle confidential student data.

Provide high-quality multi-channel student support, conduct onboarding/orientations, manage escalations and records, coach junior staff, troubleshoot student-facing systems, analyze simple data and recommend process improvements to enhance student satisfaction and support operations.

The Customer Support Representative will handle customer support emails, address order statuses, and collaborate with logistics and tech teams to improve operations.

Provide Tier 2 customer support for Texada CloudLink customers in Australia/New Zealand (North American Pacific Time), troubleshooting issues, managing tickets, coordinating incidents, creating knowledge articles, delivering customer training, and collaborating with internal teams to improve application use and resolution times.

Serve as the first point of contact for vehicle sellers: answer inbound calls and emails, guide customers through the listing process using scripts and CRM, document interactions, coordinate handoffs with the Listing Team, and escalate complex issues.

As a Technical Customer Support Contractor, you will provide customer support, troubleshoot technical issues, monitor system performance, and collaborate with teams to improve user experience.

Provide Tier 2 technical support and escalations for Tailscale customers, troubleshoot complex networking and SSO issues, manage ticket SLAs, mentor Tier 1, collaborate with Product/Engineering, and drive improvements to user experience while maintaining high CSAT.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

Lead and develop the Customer Success team across Canada and the Philippines. Improve support channels, manage Zendesk administration, drive workforce management, QA, performance coaching, and cross-functional projects. Use data analysis and AI tools to optimize processes, enhance self-service, and meet departmental KPIs while fostering a customer-first culture.