Top Customer Success Jobs in Vancouver

Manage customer onboarding, training, adoption, retention, and growth for the Falcon Shield SaaS security platform. Build trusted relationships with security teams, understand business objectives, create measurable success plans, conduct strategic reviews, demonstrate product value, and advise on SaaS security posture and architecture. Collaborate with Product and R&D teams on customer feedback and feature improvements while using AI technologies to improve workflows and decision-making.

Own and grow a portfolio of Commercial and Mid-Market customers, driving adoption, value realization, retention, and expansion. Act as a trusted security advisor on Identity and Access Management, deliver renewals and forecasts, execute success plans, engage executives, identify upsell opportunities, and operate with rigorous forecasting, health scoring, and CRM hygiene.

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

Own and grow strategic relationships with large Canadian merchants. Develop multi-year account plans, negotiate contracts and pricing, analyze partner performance, identify growth opportunities, and coordinate Product, Technical, Credit, Analytics, Marketing, and Risk teams. Manage customer health, retention, adoption, and business outcomes while influencing executive stakeholders and driving complex commercial initiatives.

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Own strategic enterprise customer relationships for Quandri’s AI-powered insurance automation platform. Drive adoption, retention, renewals, expansion, ROI realization, executive alignment, and change management across complex insurance brokerage accounts. Develop data-driven success plans, lead business reviews and onsite workshops, identify risks and upsell opportunities, and coordinate with Sales, Product, Implementation, Marketing, Support, and Engineering. Regular travel across Canada and the United States is required.

Own Gainsight CS administration and operations across Customer Success, Onboarding, Professional Services, and Support. Configure workflows, scorecards, playbooks, journeys, dashboards, integrations, and AI-assisted automations. Diagnose data and system issues, maintain integrations and data hygiene, manage releases, document solutions, support training, and ensure reliable post-launch performance. Translate business requirements into scalable technical designs while protecting system integrity and governance.

Own and improve a portfolio of knowledge assets, including articles, SOPs, workflows, playbooks, and enablement materials. Create structured, discoverable, AI-ready content for Customer Success teams and AI-powered support experiences. Partner with Product, AI, Data, and subject matter experts to document changes, maintain content quality, support learning in the flow of work, and use customer, search, QA, and AI performance insights to drive continuous improvement.

Manage and grow client relationships by onboarding clients, demonstrating Gartner services, facilitating client calls, identifying priorities, recommending action plans, collaborating internally, and monitoring engagement and performance metrics to drive retention and growth.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage a portfolio of 20–30 mid-market healthcare SaaS accounts, building stakeholder relationships, executing success plans, leading pilots and implementations, driving adoption, conducting QBRs, and owning renewals and expansion. Use customer usage data to identify risks and opportunities, guide organizational change, communicate value, and collaborate with Sales, Implementation, Product, and Customer Success Associates to achieve measurable outcomes.

The Senior Product Manager will support MSP partners by providing product knowledge, tracking enablement progress, gathering market intelligence, and assisting with end-user training to enhance security services.

Own post-sale success for enterprise customers using SAFE’s CTEM platform. Serve as a trusted cyber-risk advisor to CISOs, CIOs, risk, compliance, and security operations stakeholders; align success goals, drive value realization and retention metrics, support platform adoption, coordinate deployment issues, document best practices, and communicate customer feedback to Product Management.

Own the full B2B customer relationship from onboarding through renewal and expansion. Drive platform adoption, activate AI agents and integrations, demonstrate measurable ROI, identify risks, and close upsell and cross-sell opportunities. Build multi-threaded relationships with champions, executives, and economic buyers while leading cross-functional account teams without direct authority. Translate product capabilities into customer outcomes and guide change management across complex organizations.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Manage a portfolio of enterprise and SMB merchant accounts in Canada, driving adoption, growth, and retention. Define strategic account plans, negotiate commercial terms, analyze performance, and orchestrate cross-functional teams to deliver partner initiatives and business outcomes.

Own the end-to-end customer journey for AgentPro, including onboarding, product enablement, feature adoption, retention, renewals, expansion, and escalation management. Coordinate with grant delivery specialists to meet deadlines and quality standards, monitor usage and customer health metrics, collect NPS feedback, resolve operational issues, and guide clients toward self-service AI capabilities.

Own employer partner relationships across implementation, onboarding, and account management. Lead go-live planning, launch campaigns, business reviews, escalations, and cross-functional execution. Use engagement, claims, and reporting insights to drive member utilization, partner growth, and long-term success. The role requires healthcare benefits expertise, strong project management, executive communication, proactive problem-solving, and comfort operating in a fast-growing environment.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

Own post-purchase customer success for real estate investor buyers. Responsibilities include onboarding, activation, account health scoring, retention and churn management, escalations, refund resolution, customer feedback analysis, reporting, and building playbooks from scratch. The role partners with sales, support, product, engineering, and analytics while directly owning retention metrics and working at least four hours daily with US Eastern Time.

Serve as primary customer contact to support onboarding, adoption, retention and upsell. Monitor accounts, escalate and coordinate issue resolution with internal teams, provide basic performance insights, support pre- and post-sales activities, and contribute to continuous improvement of customer success processes.