Top Customer Success Jobs in Vancouver

Manage and grow a book of high-touch enterprise SaaS accounts, engage C-level stakeholders, drive renewals and expansion, onboard clients, deliver data-driven insights using BI tools, and act as the voice of the customer across teams to ensure measurable outcomes.

The Customer Success Manager maintains relationships with healthcare facilities, ensuring problem resolution, understanding clinical workflows, and collaborating across teams to enhance the customer experience.

The Customer Success Manager will manage customer relationships, drive renewals and expansions, engage with stakeholders, and ensure customer goals align with product value, while maintaining high retention rates.

As a Technical Customer Success Manager, you will manage key customer relationships, drive value realization, ensure account renewals, and contribute to the customer success strategy, emphasizing cloud infrastructure and DevOps practices.

Manage a portfolio of Guidewire customers in Canada to drive adoption, value, retention, and expansion. Build executive relationships, develop account and success plans, lead renewals and contract negotiations, surface customer feedback to product teams, and collaborate cross-functionally to meet customer business goals and growth metrics.

Lead and manage a team of Customer Success Managers to drive retention, adoption, expansion, and customer value. Set strategic direction, optimize processes, oversee operations and resources, coach and develop managers, monitor KPIs, and partner cross-functionally with Sales, Product, Support, and senior leadership to translate customer feedback into action.

Lead and manage a team of Customer Success Managers to drive retention, adoption, expansion, and long-term customer value. Set strategy, optimize processes, monitor KPIs, allocate resources, coach leaders, and partner cross-functionally to improve customer outcomes and operational efficiency.

Own strategic enterprise clients, build executive trust, ensure measurable ROI and adoption, drive expansion, create playbooks, and surface client feedback to influence product roadmap.

The Manager of Customer Success will design and implement customer programs, lead a team, and collaborate with other departments to enhance customer experience and retention.

Own onboarding, implementation, and go-live for enterprise clients; lead executive strategic reviews and ROI discussions; monitor adoption, usage, and health metrics; manage escalations and coordinate resolutions; identify upsell/expansion opportunities; advocate customer needs to drive product roadmap; build relationships and scalable Enterprise CSM processes.

The Customer Success Engineer ensures customer satisfaction by optimizing product utilization, providing training, and resolving technical issues while fostering lasting relationships.

The Customer Success Manager will manage mid-market and enterprise clients, ensuring satisfaction, driving adoption, and delivering value through insights and effective onboarding.

The Customer Success Operations Manager will enhance customer adoption and growth through strategic planning, operational excellence, analytics, and business partnering, while optimizing processes and system integrations.

The Technical Customer Success Manager will drive customer implementation, act as a technical advisor, ensure successful adoption of the SaaS platform, monitor customer health, and facilitate communication between customers and product teams.

Manage end-to-end client lifecycle for enterprise partners: lead implementations, drive engagement and growth, deliver reporting and business reviews, develop account plans, and shape Customer Success initiatives to expand clinical and economic outcomes.

The Customer Success Manager will build customer relationships, implement success plans, provide training, and enhance customer experience while achieving business growth.

Independently manage a portfolio of mid-market and enterprise accounts to drive adoption, retention, and value. Lead QBRs/EBRs, success planning, risk mitigation, escalations, and cross-functional collaboration to influence renewals and expansions while representing the customer voice internally.

Own renewals and retention by leading renewal and cancellation conversations, executing save strategies, conducting proactive outreach, identifying upsell opportunities, advocating for customers, collaborating with Product/QA/Dev, and using data and AI tools to monitor health scores and reduce churn.

The Senior Customer Success Representative will provide high-quality support, handle customer inquiries, oversee team activities, and maintain customer satisfaction.

Manage a portfolio of named B2B accounts, drive product adoption and retention, identify expansion opportunities, coordinate cross-functional teams, and relay customer feedback to shape product and processes. Focus on consultative relationships, value-based selling, and achieving revenue and retention targets.

As a Customer Success Manager, you will guide enterprise customers towards achieving their goals using Pocus, developing strategic plans and ensuring effective adoption of the platform while managing relationships with stakeholders.

The Director of Customer Success will oversee the department, improve customer satisfaction, collaborate with departments, and establish performance metrics.

As a Customer Success Representative, you will guide homeowners through the installation process, ensuring a smooth journey while coordinating with internal teams and managing customer communications.