Top IT Support Jobs in Vancouver

Provide senior-level technical support across macOS, Windows, SaaS applications, identity and access, endpoint management, office technology, and conference-room systems. Own complex issues through resolution, support onboarding and offboarding, administer Jamf and Intune, troubleshoot Okta and authentication issues, improve ITSM workflows, maintain documentation and asset records, contribute to IT projects, and use automation and AI-assisted ticket triage to improve service quality.

Supports IT service operations by reviewing, categorizing, prioritizing, and routing Freshservice tickets. Maintains queues, identifies aging or stalled requests, prepares reports on ticket volume and SLA performance, communicates with users, gathers missing information, provides status updates, and follows up on resolutions. The intern collaborates with IT Engineering, Enterprise Systems, IT Operations, and Workplace Technology teams while learning troubleshooting procedures, AI-enabled workflows, and support operations.

Provides 24/7 technical support for hotel systems, guest and meeting-room Wi-Fi, desktop hardware, software, applications, user access, and databases. Diagnoses and resolves support tickets, installs and maintains equipment, manages hardware and software inventories, documents procedures, supports e-waste disposal, and assists with IT projects, audits, process improvements, and system maintenance.

Provides global end-user IT support across corporate offices and retail stores. Responsibilities include ticket triage, hardware and software troubleshooting, user onboarding and offboarding, account and access administration, device deployment and asset tracking, meeting-room AV support, POS and network troubleshooting, endpoint security compliance, and escalation of complex infrastructure or security issues.

Provides Tier 1 help desk support through calls and email, troubleshoots end-user hardware, software, peripherals, access, identity, conferencing, mobile devices, and security tools. Supports office equipment and phone setups, investigates issues with vendors and application teams, and participates in rotating after-hours on-call coverage. The role is fully onsite in downtown Vancouver and requires strong communication, analytical, and customer-service skills.

Source 1 Solutions seeks talented professionals in various fields for future opportunities. Candidates should excel in customer-focused environments and enjoy solving challenges in managed IT, solutions architecture, sales, and more.

Senior help desk team member providing Tier 1/2 support for endpoints, applications, and meeting room tech; administers Jira Service Management, Active Directory, M365 licensing, endpoint imaging/patching, and IT asset lifecycle. Coaches junior staff, monitors SLAs/metrics, maintains documentation and knowledge base, applies ISO 27001 controls, and assists with incident response and automation recommendations.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.

Submit a general application for future openings in IT, Software Engineering, Workflow, Pipeline Support at Image Engine.