Top Customer Success Manager Jobs in Vancouver

Own a book of Enterprise accounts as a trusted advisor: drive adoption, run strategic reviews, manage renewals and expansion, coordinate cross-functional support, and deliver customer insights to improve product and outcomes.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

The Customer Success Manager will manage high-value enterprise accounts, engage with C-level clients, drive customer success initiatives, and provide insights using BI tools.

Manage day-to-day relationships for a portfolio of enterprise SaaS customers, ensuring value realization, renewals, training, issue resolution, and cross-functional coordination with Support, Product, Delivery, and Sales to drive adoption and expansion of Exiger's supply chain risk platform.

As a Client Success Manager, you will support clients in implementing VALD technology, manage onboarding, build relationships, identify needs, and ensure client satisfaction.

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

Own the full customer journey across new business development and customer success. Responsibilities include outbound prospecting, pipeline management, full-cycle B2B sales, product demonstrations, forecasting, onboarding, account management, renewals, expansion, and customer retention. The role requires collaboration with Product, Engineering, Operations, and Leadership, with approximately 20–30% travel throughout North America.

Own strategic enterprise accounts throughout onboarding, implementation, adoption, retention, and renewal. Lead customer kickoffs, configure cloud marketplace listings and integrations, provide training and support, resolve or triage issues, identify expansion opportunities, maintain account health records, and collaborate with Sales, Product, Engineering, and Account Management. Contribute to customer documentation, playbooks, help content, and scalable customer success processes.

The Customer Success Manager will drive customer retention and expansion through engagement strategies, account reviews, and satisfaction calls while collaborating with onboarding and managing renewals.

Own the full customer lifecycle for a portfolio of technology clients, including onboarding, adoption, retention, renewals, expansions, and escalations. Lead client conversations, identify growth opportunities, maintain account records in HubSpot, collaborate with Product on roadmap feedback, and help improve AI-powered customer success tools. The role requires occasional early morning and late afternoon availability to support clients.

Own partner lifecycle from sales hand-off through fast-paced onboarding and long-term retention. Manage 40–50 account onboardings monthly, execute project plans and data migrations, run QBRs, drive SaaS adoption, reduce churn, and collaborate cross-functionally to maximize partner value.

Own end-to-end onboarding and drive customer adoption, run proactive check-ins and Quarterly Business Reviews, coordinate cross-functional issue resolution, build repeatable playbooks, templates and reporting, and help shape the Customer Success function while collaborating with international colleagues.

The Client Success Manager will build and manage relationships with clients, ensuring they derive high value from Gartner services and collaborating with internal teams for client satisfaction.

Own the post-go-live experience for partner-referred customers, drive account growth and advocacy, manage escalations, build partner-led CS processes and infrastructure, collaborate with internal teams, and mentor colleagues to scale the program.

Manage a portfolio of customers to drive CLM (Evisort) adoption and value realization. Design success plans, lead strategic engagements, use usage data to measure outcomes, collaborate cross-functionally, deliver executive briefings, and scale repeatable Specialized CS motions to improve retention and advocacy.

Manage named enterprise accounts to drive adoption, retention, and expansion of Multiplier's global hiring platform. Build trusted relationships, monitor product usage, identify growth opportunities, coordinate cross-functional teams, and relay customer feedback to shape product roadmap.

Own a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and net revenue retention. Identify churn risks and upsell opportunities using customer conversations, health metrics, dashboards, and usage analytics. Provide consultative practice-management guidance, lead customer projects, demonstrate product features, and advocate for customer needs across Product, Sales, Support, Implementation, and Education teams.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.

The Scaled Customer Success Manager will drive adoption and retention for a portfolio of small to mid-sized customers through proactive outreach and creative engagement tactics, managing onboarding, product usage, and renewals while maximizing customer value.