Top Customer Success Manager Jobs in Vancouver

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Manage post-sale customer success for North American B2B clients, leading onboarding and implementation, coordinating internal delivery teams, resolving escalations, monitoring KPIs, and presenting performance insights. Serve as the customer’s primary point of contact, advocate for client needs in product planning, facilitate business reviews, and identify growth opportunities while supporting—not closing—expansion sales.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage high-value Salesforce customers using the Signature Success Plan, serving as the primary accountability point for adoption, value realization, renewals, and expansion. Advise executive stakeholders, drive Sales Cloud and Service Cloud adoption, conduct enablement and quarterly business reviews, monitor technical health and usage, manage risks and incidents, and recommend platform improvements. Translate technical capabilities into business outcomes while coordinating escalations and leveraging AI tools for customer monitoring and workflow automation.

Manages a high-volume customer portfolio through digital-led engagement, product adoption guidance, health monitoring, and personalized communications. Builds success plays, email templates, webinars, and in-app guidance using Gainsight. Partners with Product, Customer Experience, Enablement, Adoption Services, Renewals, and Education teams to improve customer outcomes, reduce churn, support renewals, and drive account growth.

Manages strategic enterprise customer relationships, onboarding, adoption, success planning, renewals, escalations, and value realization. Serves as the primary customer contact, coordinates Sales, Support, Professional Services, Legal, Product, Marketing, and Training teams, tracks product adoption and engagement, leads business reviews, identifies expansion opportunities, and delivers customer feedback to influence product roadmaps.

Manage strategic customer success initiatives for enterprise customers and complex integrations. Drive onboarding, satisfaction, retention, revenue growth, cross-sell, and upsell opportunities. Advocate for customers at the executive level, analyze performance metrics, provide industry-informed recommendations, collaborate cross-functionally with Sales and Marketing, and mentor junior team members.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage enterprise client accounts, serving as the primary contact, driving retention, growth, satisfaction, and upsell opportunities. Lead client reviews, presentations, proposals, social media strategy, project implementation, budgeting, and Salesforce updates. Collaborate with strategy, insights, revenue, operations, and partner agencies while contributing to pitches and strategic offerings. The role requires strong social media expertise, communication, organization, problem-solving, and presentation skills in a remote, global environment.

Manage enterprise client accounts, serving as the primary contact while driving retention, growth, satisfaction, and upsell opportunities. Lead client reviews, presentations, proposals, and social media strategy initiatives. Support project implementation, maintain Salesforce records, collaborate with internal teams and partner agencies, and contribute to new business pitches and strategic offerings. The role requires strong account management, social media expertise, budgeting, communication, organization, and presentation skills.

Manage implementation, adoption, retention, renewals, and expansion for approximately 20 Canadian public-sector and commercial customer accounts. Build scalable onboarding and customer success processes, lead enterprise implementation projects, conduct proactive business reviews, communicate product feedback to executives, and partner with Sales, Product, Engineering, and Solutions Engineering. The role is remote in Canada, requires approximately 40% travel, and requires eligibility to obtain an Advanced Operations Pilot Certificate.

Own the full client lifecycle for telehealth businesses, from onboarding through renewals and expansion. Build client relationships, troubleshoot platform and workflow issues, monitor engagement and churn risks, and deliver demonstrations and strategic recommendations. Use ChatGPT, Claude, Gemini, and other AI tools to research needs, automate workflows, improve communications, and validate solutions. Collaborate cross-functionally to enhance client experiences, document successful AI processes, and support clients during weekend work.

Own post-sale relationships for a portfolio of B2B SaaS customers, including onboarding, training, adoption, retention, renewals, and business reviews. Monitor usage metrics, identify risks and expansion opportunities, resolve issues with Product and Engineering, and communicate technical concepts to non-technical users. Build scalable customer success playbooks and processes in a fast-growing startup environment.

Manage a portfolio of existing Gartner clients, build relationships with senior and junior stakeholders, understand business priorities, recommend actions that maximize service value and retention, and collaborate with internal teams to deliver strong client outcomes and return on investment.

Manage a portfolio of mid-market SaaS customers as a strategic advisor. Drive onboarding, adoption, retention, renewals, and expansion through business reviews and proactive guidance. Collaborate with Product and Marketing to influence roadmap priorities and share customer insights. The role requires managing high account volumes, meeting KPIs, learning AI-powered product functionality, and communicating effectively while working remotely during Eastern Time business hours.

Manage post-sale relationships with SMB SaaS customers, driving retention, renewals, expansion, and customer success. Analyze performance metrics, identify growth opportunities, advise clients on product usage, negotiate contracts, and close revenue-generating deals. Collaborate with Sales, Implementation, Finance, and Support teams while maintaining product expertise and delivering exceptional client experiences.

Own client relationships, retention, account health, reporting, and expansion opportunities for B2B digital marketing accounts. Translate SEO, AI search, PPC, analytics, and conversion data into clear business outcomes. Lead client reviews, identify performance risks, coordinate specialist teams, manage ClickUp projects, maintain HubSpot, handle escalations, and drive recovery plans. Use AI tools for reporting and workflow automation while validating outputs and protecting client trust, scope, and profitability.

Manage a portfolio of premium SaaS clients, serving as their primary strategic partner. Responsibilities include onboarding, campaign preparation, approvals, content publication, business reviews, ROI presentations, renewal support, client relationship management, CRM maintenance, and process improvement. The role focuses on helping financial advisors achieve stronger marketing performance and client engagement through effective use of the Freedom360 marketing solution.

Lead ServiceNow FSO business process consulting for insurance and financial services clients. Facilitate discovery workshops, map current and future processes, conduct fit-gap analysis, define requirements and acceptance criteria, and align solutions with FSO, CSM, and FSM capabilities. Partner with architects and engineers on integrations, data, automation, and AI. Support testing, training, change management, documentation, KPI definition, and value realization while managing stakeholder alignment and process improvements.

Manage customer relationships, onboarding, follow-ups, issue resolution, and account activity. Help e-commerce customers understand products, achieve goals, and improve satisfaction, engagement, retention, and growth. Coordinate with internal teams, track customer interactions in CRM tools, identify improvement opportunities, and develop toward greater independence in customer success management.

Own a portfolio of home improvement clients, serving as the primary relationship manager and driving retention, results, referrals, reviews, and timely MRR collection. Manage regular check-ins, identify and escalate issues, handle difficult conversations, and build scalable onboarding, health-tracking, reporting, and churn-prevention processes. The role manages 20–50 accounts in partnership with media buying and creative teams.

Lead customer onboarding, training, technical support, relationship management, success planning, retention, renewals, and expansion for B2B SaaS customers. Monitor customer health, usage, CSAT, NPS, and lifetime value while escalating technical issues and advocating for product improvements. As the first Customer Success Manager, establish customer-facing processes and help shape the future customer success organization.

Manage a pooled book of SMB customers as their primary contact, providing onboarding assistance, email and call support, troubleshooting, and long-term success guidance. Create onboarding materials, documentation, webinars, and retention practices. Own cross-functional projects that improve customer engagement and internal operations while becoming a product expert and solving complex customer challenges.