Top Customer Success Manager Jobs in Vancouver

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

The Customer Success Manager will manage customer accounts, develop account strategies, enhance product adoption, and engage with users in the Web3 industry.

Own health, adoption, retention, and expansion for a portfolio of strategic enterprise accounts ($500K+ ARR). Build strategic account plans, drive executive business reviews, surface product feedback, identify upsell/cross-sell opportunities, and act as primary customer advocate and escalation contact while partnering with sales and CX teams to grow revenue and customer advocacy.

Own end-to-end client journeys for a portfolio: onboard clients, drive adoption, retention, and expansion, handle escalations, influence product roadmap, and maintain account data in HubSpot.

Own a portfolio of 15–30 SMB/Mid‑Market customers, drive retention and expansion, deliver analysis in Alloy, support executive stakeholders, build scalable playbooks, and act as the voice of the customer to inform Product and Engineering.

The Strategic Customer Success Manager nurtures client relationships, drives product adoption, and ensures clients achieve their business goals through SOCi's AI-powered solutions.

Owns customer outcomes for an assigned book of accounts: builds success strategies, drives onboarding, adoption, renewals and expansion, conducts regular check-ins and QBRs, analyzes engagement metrics, prioritizes product feedback, and advocates for customers to enable revenue growth.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

The Customer Success Manager at Clio develops relationships with high-value accounts, drives customer engagement, and advocates for client needs using AI insights to enhance business outcomes.

The Customer Success Manager will partner with clients to develop growth strategies, ensure onboarding efficiency, monitor account health, and provide education on services and financial literacy.

The Account Manager will manage client relationships, identify growth opportunities, ensure client satisfaction, and collaborate with teams for successful service delivery.

The Client Success Manager will build and manage relationships with clients, ensuring their needs are met and delivering high value for their investment in Gartner services.

Field-based Client Success Manager responsible for building and maintaining merchant relationships, driving product adoption and revenue, delivering field training, providing feedback to product/support teams, and meeting territory visit goals.

As a Bilingual Client Success Manager, you will retain and grow dealer relationships, drive product adoption, optimize dealer performance, and improve client satisfaction while collaborating across teams.

Manage a book of enterprise customers to drive adoption, renewals, and expansion for Chromatic and Storybook. Monitor customer health, surface risks, run business reviews, partner cross-functionally with Sales/Product/Engineering, create account plans, analyze usage metrics, and build scalable CS processes and playbooks.

Serve as primary trusted advisor for enterprise customers, driving retention, renewals, and expansion. Coordinate cross-functional technical meetings, monitor product adoption metrics, deliver enablement, and advocate customer needs to product and engineering teams to ensure value realization and satisfaction.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.

Manage a portfolio of SMB customers, driving adoption, retention, and growth, while providing strategic guidance and support.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

Manage a portfolio of named enterprise accounts, build consultative relationships, drive product adoption and retention, identify expansion opportunities, coordinate cross-functional teams, and relay customer feedback to shape product roadmap.

As an Enterprise Customer Success Manager, you will advise large customers on financial tech solutions, manage account health, and drive product adoption and retention through strategic relationships.