Top Customer Success Manager Jobs in Vancouver

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Own a book of Enterprise accounts as a trusted advisor: drive adoption, run strategic reviews, manage renewals and expansion, coordinate cross-functional support, and deliver customer insights to improve product and outcomes.

Manage a portfolio of customers to drive CLM (Evisort) adoption and value realization. Design success plans, lead strategic engagements, use usage data to measure outcomes, collaborate cross-functionally, deliver executive briefings, and scale repeatable Specialized CS motions to improve retention and advocacy.

Own health, adoption, retention, and expansion for a portfolio of strategic enterprise accounts ($500K+ ARR). Build strategic account plans, drive executive business reviews, surface product feedback, identify upsell/cross-sell opportunities, and act as primary customer advocate and escalation contact while partnering with sales and CX teams to grow revenue and customer advocacy.

Own end-to-end client journeys for a portfolio: onboard clients, drive adoption, retention, and expansion, handle escalations, influence product roadmap, and maintain account data in HubSpot.

Own a portfolio of 15–30 SMB/Mid‑Market customers, drive retention and expansion, deliver analysis in Alloy, support executive stakeholders, build scalable playbooks, and act as the voice of the customer to inform Product and Engineering.

The Strategic Customer Success Manager nurtures client relationships, drives product adoption, and ensures clients achieve their business goals through SOCi's AI-powered solutions.

Own full customer relationships from onboarding through renewal and expansion. Drive adoption, demonstrate ROI, multi-thread accounts, lead cross-functional account teams, spot and mitigate risk early, and hit renewal and expansion targets through commercial partnerships and change management.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage and grow client relationships across functions, onboard clients, demonstrate value of Gartner services, drive engagement and retention, facilitate client reviews, and collaborate internally to maximize client outcomes.

The Customer Success Manager at Clio develops relationships with high-value accounts, drives customer engagement, and advocates for client needs using AI insights to enhance business outcomes.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

Hybrid sales and customer success role responsible for new business prospecting (60%), managing full sales cycles, onboarding and growing existing accounts (40%), driving retention, identifying upsell opportunities, and coordinating cross-functional teams to ensure product adoption and customer satisfaction.

The Client Success Manager will build and manage relationships with clients, ensuring their needs are met and delivering high value for their investment in Gartner services.

Manage Strider's Canadian client portfolio end-to-end as the primary strategic advisor. Drive adoption, retention, renewals, and expansion across higher education, commercial, and public sector accounts. Deliver onboarding, training, executive reviews, success plans, and cross-functional advocacy while collaborating with Sales, Product, Intelligence, and Engineering. Bilingual engagement (English/French) and up to 25% travel across Canada.

The role involves managing the post-sales experience for enterprise accounts, fostering relationships, driving user adoption, and coordinating feedback for product improvement.

Manage a portfolio of SMB customers, driving adoption, retention, and growth, while providing strategic guidance and support.

Manage a book of enterprise customers to drive adoption, renewals, and expansion for Chromatic and Storybook. Monitor customer health, surface risks, run business reviews, partner cross-functionally with Sales/Product/Engineering, create account plans, analyze usage metrics, and build scalable CS processes and playbooks.

Manage full customer lifecycle for North American customers—onboarding, adoption, training, renewals—while building proactive relationships, coordinating with support/engineering/product, tracking success metrics, and supporting upsell opportunities.

As an Enterprise Customer Success Manager, you will advise large customers on financial tech solutions, manage account health, and drive product adoption and retention through strategic relationships.

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.