Top Customer Success Manager Jobs in Vancouver

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Own partner lifecycle from sales hand-off through fast-paced onboarding and long-term retention. Manage 40–50 account onboardings monthly, execute project plans and data migrations, run QBRs, drive SaaS adoption, reduce churn, and collaborate cross-functionally to maximize partner value.

Own end-to-end onboarding and drive customer adoption, run proactive check-ins and Quarterly Business Reviews, coordinate cross-functional issue resolution, build repeatable playbooks, templates and reporting, and help shape the Customer Success function while collaborating with international colleagues.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

The Client Success Manager will build and manage relationships with clients, ensuring they derive high value from Gartner services and collaborating with internal teams for client satisfaction.

Own the post-go-live experience for partner-referred customers, drive account growth and advocacy, manage escalations, build partner-led CS processes and infrastructure, collaborate with internal teams, and mentor colleagues to scale the program.

The Customer Success Manager will manage customer accounts, develop account strategies, enhance product adoption, and engage with users in the Web3 industry.

Own health, adoption, retention, and expansion for a portfolio of strategic enterprise accounts ($500K+ ARR). Build strategic account plans, drive executive business reviews, surface product feedback, identify upsell/cross-sell opportunities, and act as primary customer advocate and escalation contact while partnering with sales and CX teams to grow revenue and customer advocacy.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Design and run scalable, digital-first customer onboarding, education, and retention programs. Build content, playbooks, and automations (email, in-app, webinars) using CS platforms. Monitor health metrics, trigger interventions, and collaborate with Product, Marketing, and Sales to drive adoption, retention, and program performance.

Manage a portfolio of Security and Alarm customers, onboard new clients, build Customer Success Plans, drive adoption and upsell, provide executive reviews, resolve issues, coordinate cross-functional teams, measure customer health and retention, and act as trusted advisor to stakeholders.

Manage a portfolio of SMB customers as a strategic partner to drive adoption, retention, and growth. Lead business reviews, guide high-impact conversations, identify renewal and expansion opportunities, and collaborate with Product and Marketing to influence roadmap and share best practices. Work remotely on Eastern time hours.

Manage the post-sales lifecycle for a portfolio of customers: drive adoption, mitigate renewal risk, coordinate executive reviews, champion AI-enabled workflows, maintain Salesforce and HubSpot records, and collaborate with Sales and Solutions to retain and grow accounts.

Own end-to-end client journeys for a portfolio: onboard clients, drive adoption, retention, and expansion, handle escalations, influence product roadmap, and maintain account data in HubSpot.

Manage mid-market customer lifecycle to drive retention, health, and expansion. Act as trusted advisor, mentor teammates, liaise with Product/Sales, maintain records, and proactively engage customers to maximize platform value.

Manage strategic customer relationships across the full lifecycle: onboarding, renewals, growth, and churn prevention. Conduct business reviews, resolve escalations, collaborate cross-functionally, identify upsell opportunities, track interactions in HubSpot, and meet performance metrics to increase B2B revenue and customer satisfaction.

Manage a named enterprise account portfolio to drive adoption, retention, and expansion of Multiplier's global HR SaaS. Build trusted relationships, provide consultative solutions and best practices, coordinate cross-functional teams, surface product feedback, and identify growth opportunities to meet revenue and customer success goals.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.

Own a portfolio of 15–30 SMB/Mid‑Market customers, drive retention and expansion, deliver analysis in Alloy, support executive stakeholders, build scalable playbooks, and act as the voice of the customer to inform Product and Engineering.

Manage a portfolio of clients to drive value realization, onboarding success, and renewals. Act as trusted advisor, provide consultative guidance on financial planning processes, leverage data and CSM tools (Gainsight, SFDC) to identify risks/opportunities, collaborate cross-functionally, support escalations, and build scalable, repeatable success processes.

The Strategic Customer Success Manager nurtures client relationships, drives product adoption, and ensures clients achieve their business goals through SOCi's AI-powered solutions.