Top Customer Success Manager Jobs in Vancouver

Own and grow strategic relationships with large Canadian merchants. Develop multi-year account plans, negotiate contracts and pricing, analyze partner performance, identify growth opportunities, and coordinate Product, Technical, Credit, Analytics, Marketing, and Risk teams. Manage customer health, retention, adoption, and business outcomes while influencing executive stakeholders and driving complex commercial initiatives.

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Own the full B2B customer relationship from onboarding through renewal and expansion. Drive platform adoption, activate AI agents and integrations, demonstrate measurable ROI, identify risks, and close upsell and cross-sell opportunities. Build multi-threaded relationships with champions, executives, and economic buyers while leading cross-functional account teams without direct authority. Translate product capabilities into customer outcomes and guide change management across complex organizations.

Own full customer relationships from onboarding through renewal and expansion. Drive adoption, demonstrate ROI, multi-thread accounts, lead cross-functional account teams, spot and mitigate risk early, and hit renewal and expansion targets through commercial partnerships and change management.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage day-to-day relationships for a portfolio of enterprise SaaS customers, ensuring value realization, renewals, training, issue resolution, and cross-functional coordination with Support, Product, Delivery, and Sales to drive adoption and expansion of Exiger's supply chain risk platform.

As a Client Success Manager, you will support clients in implementing VALD technology, manage onboarding, build relationships, identify needs, and ensure client satisfaction.

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

Own the full customer journey across new business development and customer success. Responsibilities include outbound prospecting, pipeline management, full-cycle B2B sales, product demonstrations, forecasting, onboarding, account management, renewals, expansion, and customer retention. The role requires collaboration with Product, Engineering, Operations, and Leadership, with approximately 20–30% travel throughout North America.

Own strategic enterprise accounts throughout onboarding, implementation, adoption, retention, and renewal. Lead customer kickoffs, configure cloud marketplace listings and integrations, provide training and support, resolve or triage issues, identify expansion opportunities, maintain account health records, and collaborate with Sales, Product, Engineering, and Account Management. Contribute to customer documentation, playbooks, help content, and scalable customer success processes.

The Customer Success Manager will drive customer retention and expansion through engagement strategies, account reviews, and satisfaction calls while collaborating with onboarding and managing renewals.

Own the full customer lifecycle for a portfolio of technology clients, including onboarding, adoption, retention, renewals, expansions, and escalations. Lead client conversations, identify growth opportunities, maintain account records in HubSpot, collaborate with Product on roadmap feedback, and help improve AI-powered customer success tools. The role requires occasional early morning and late afternoon availability to support clients.

Own partner lifecycle from sales hand-off through fast-paced onboarding and long-term retention. Manage 40–50 account onboardings monthly, execute project plans and data migrations, run QBRs, drive SaaS adoption, reduce churn, and collaborate cross-functionally to maximize partner value.

Manage post-onboarding client relationships across adoption, expansion, advocacy, and renewal. Guide customers in designing and optimizing learning programs through Absorb LMS, deliver enablement, measure learning outcomes and ROI, monitor account health, resolve risks, and identify expansion opportunities. The role combines B2B SaaS customer success with Learning and Development expertise, requiring consultative communication, commercial acumen, cross-functional collaboration, and familiarity with SaaS, APIs, and web technologies.

Manage Strider's Canadian client portfolio end-to-end as the primary strategic advisor. Drive adoption, retention, renewals, and expansion across higher education, commercial, and public sector accounts. Deliver onboarding, training, executive reviews, success plans, and cross-functional advocacy while collaborating with Sales, Product, Intelligence, and Engineering. Bilingual engagement (English/French) and up to 25% travel across Canada.

Own the end-to-end customer lifecycle: lead onboarding/project management to achieve rapid Time-to-Value, drive adoption and executive relationships, run QBRs, identify upsell opportunities, monitor account health, deliver product demos, and coordinate cross-functional teams. Travel to customer sites as needed.

Own end-to-end onboarding and drive customer adoption, run proactive check-ins and Quarterly Business Reviews, coordinate cross-functional issue resolution, build repeatable playbooks, templates and reporting, and help shape the Customer Success function while collaborating with international colleagues.

Own the complete post-sale customer lifecycle for B2B SaaS accounts, including onboarding, rollout coordination, issue resolution, account health, renewals, retention, and expansion. Lead cross-functional customer calls, uncover friction and upsell opportunities, document feedback, escalate operational issues, maintain accurate account records, and develop standardized customer success playbooks. The role requires high autonomy, urgency, strong communication, and technical comfort with CRM and workflow tools.

Own the post-sale customer lifecycle for B2B SaaS accounts, including onboarding, rollout coordination, issue resolution, account health, renewals, retention, adoption, and expansion. Lead cross-functional communication with customers and internal teams, document feedback and action items, identify churn risks and upsell opportunities, and standardize customer success processes. Requires high autonomy, urgency, strong communication, and comfort with CRM systems, workflow automation, and multi-site deployments.

Manage enterprise supply chain software customers, serving as the primary contact for leadership and escalations. Drive platform adoption, optimization, KPI tracking, success planning, product presentations, and long-term customer outcomes. Collaborate with Product, Engineering, Operations, Sales, Support, partners, and integrators to resolve risks and complex issues. Participate in a 24/7 on-call rotation and travel up to 25 percent.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.