Top Customer Success Manager Jobs in Vancouver
The Customer Success Manager will support new and existing Carrot customers, drive retention, increase member engagement, and maintain high levels of customer satisfaction.
Join Five9 as an Enterprise Customer Success Manager and be part of a team that brings joy to customer experience. Responsible for developing strong relationships with larger clients, aligning solutions with customer goals, and collaborating cross-functionally to optimize customer solutions.
Senior Customer Success Managers at Workiva are responsible for managing the entire customer lifecycle, emphasizing business outcomes, identifying growth opportunities, and ensuring value realization in high-value named accounts post-sale. They drive customer adoption, prove return on investment, consult on best practices, and develop relationships with key stakeholders.
As a Customer Success Manager at Alpaca, you will be responsible for managing customer relationships, ensuring customer satisfaction and success, and driving adoption of Alpaca features among partners. You will work with B2B/enterprise customers from launch through renewal, maintaining positive relationships and identifying areas for improvement. This role requires 4-6 years of experience in customer success, understanding of key technology concepts, and a dedicated interest in Alpaca's mission.
The Customer Success Manager at Ambient.ai plays a key role in managing customer relationships, driving product adoption, and ensuring customer success with the Ambient.ai platform. Responsibilities include setup, onboarding, training, and ongoing support to enhance the customer experience.
The Customer Success Manager at Percona will be responsible for achieving renewal and expansion targets, analyzing customer engagement, and driving customer success. They will collaborate with internal teams, advocate for customers, and track feedback to drive engagement and retention. The ideal candidate will have 3+ years of experience in Account Management, Sales, or Customer Success in a subscription-based or open source software company.
ANKA is seeking a Customer Success Manager to be the first point of contact with customers, accountable for seller portfolios, upselling solutions, and maintaining KPIs for seller retention and revenue. Required hard skills include CRM usage, excellent communication in English and French, and proficiency in Excel, PowerPoint, and Word. Soft skills include problem-solving, empathy, and teamwork. The position is remote with a focus on collaboration and flexibility. Compensation includes a competitive salary, health coverage, stock options, and 30 paid holidays per year. Hiring process includes a screening call, technical interview, and meeting with the co-founder. ANKA values diversity and inclusion in its workplace.
As a Customer Success Manager II at Pantheon, you will drive platform adoption, improve client value, and collaborate with internal teams to provide outstanding customer experiences. Responsibilities include customer onboarding, relationship management, success planning, health monitoring, retention and growth, product advocacy, feedback gathering, and customer education.
As a Customer Success Manager at Alpaca, you are the front line in enabling financial markets access for everyone. You'll work with partners from launch through renewal, ensuring positive experiences and successful outcomes. Responsibilities include maintaining customer relationships, driving adoption of features, identifying best practices, and more. Must-have qualifications include 4-6 years of customer success experience, understanding of SaaS and APIs, US region hours, and dedication to Alpaca's mission.
As a Customer Success Manager at Emotive, you will empower clients to achieve their goals using our platform. You will be responsible for the entire customer lifecycle, including renewals. Building strong relationships with clients and identifying opportunities for additional investments will be key. You will also provide valuable feedback to the product team and improve processes.
Work as a Customer Success Manager at Netomi AI, focusing on driving product adoption, renewal, and customer satisfaction by bringing value to strategic customers. Act as a trusted advisor and partner with customers to understand their goals and translate them into strategies. Collaborate with internal teams, demo product capabilities, maintain client interactions, and more.
As a Strategic Customer Success Manager at CoLab, you will play an integral role in the success of our customers. You will be overseeing a diverse portfolio of accounts with an emphasis on our largest, most intricate customer organizations, ensuring they maximize the value received from our partnership.
The Customer Success Manager at Horizons is responsible for increasing client revenue growth, ensuring client satisfaction, and driving value realization. They collaborate with various teams to enhance the overall client experience and success.
As a Customer Success Manager at Nightfall, you will help drive product adoption, advise on integrations, and ensure customers derive value from the platform. Responsibilities include achieving revenue targets, managing customer success, and collaborating cross-functionally for expansion. Qualifications include 5+ years of experience in customer success or sales, strong interpersonal and organizational skills, and a focus on customer happiness.
Looking for a Solutions Consultant II to provide technical and subject matter expertise to innovative companies, collaborating with the Sales team to close new business and ensure existing customers maximize value by crafting AI-first strategies.
As a Scaled Customer Success Manager, you will be responsible for developing strategies to retain and grow Brex customers, engaging with customers at scale using automation platforms, and monitoring customer accounts to ensure satisfaction and value.
As a Customer Success Manager at GeoComply, you will be responsible for building and maintaining relationships with customers, addressing their needs, and ensuring their success with GeoComply's products. You will act as a key liaison between customers and internal teams, driving product innovation and customer-centricity. Responsibilities include monitoring customer health, onboarding new clients, analyzing data for improvements, and facilitating renewals and upsell opportunities.
Manage the customer life cycle for large customers, responsible for key metrics such as Customer Health, Retention, and Expansion, become a trusted partner to customers, engage as a mentor, maintain records, engage with customers for further promotion, and act as a customer advocate within the organization.
Seeking a proactive Customer Success Manager to take ownership of customer relationships at Kayzen. Responsibilities include client advisory, campaign optimization, account strategy, and proactive client success efforts. The ideal candidate will have a solutions-oriented mindset and drive towards fostering long-term client relationships.
As a (Senior) Customer Success Manager at Appinio, you will be responsible for supporting a portfolio of clients, building strong relationships, providing strategic guidance, and driving customer growth. Your role will involve proactively gathering feedback, collaborating cross-functionally, and ensuring customer satisfaction and product utilization.
As a Customer Success Manager II at Brex, you will support customers at scale, develop strategies for retention and growth, and work collaboratively with cross-functional teams to ensure a seamless customer experience. Responsibilities include independently developing strategies for customer retention, monitoring account health, and advocating for customers across teams. Requirements include 3+ years of customer-facing experience, 1+ years as a Customer Success Manager, and a passion for working with customers to achieve their goals.
As a Customer Success Manager at Zen Educate, you will own relationships with key schools, understand their needs, lead recruitment processes, and collaborate with different teams to deliver value efficiently. This is an opportunity to join a high-growth tech startup and contribute your ideas to make a difference in education recruitment.
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As a Product Marketing Manager at BeyondTrust, you will drive the go-to-market strategy for privileged password and secrets management solutions. Responsibilities include developing messaging, collaborating with teams, launching solutions, and providing strategic intelligence. The role requires 2-3 years of product marketing experience, technical understanding, and strong communication skills.
Customer Success Manager role at Thanx, a leading loyalty and guest engagement platform for restaurants. Responsible for engaging with clients, managing accounts, driving customer outcomes, and collaborating with stakeholders to ensure customer success with Thanx tools.
The Sr. Customer Success Manager at Jitterbit will be responsible for managing a portfolio of strategic customers, reviewing contractual agreements, collaborating with multiple teams, and explaining the company's offerings to customers.
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