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Top Customer Success Manager Jobs in Vancouver

7 Days Ago
Vancouver, BC
Mid level
Mid level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
The International Customer Success Manager at Toast is responsible for fostering relationships with customers, driving product adoption, and managing escalations to ensure customer satisfaction and retention. The role involves collaboration with various teams, providing insights to product development, and supporting growth initiatives within the customer portfolio.
Top Skills: Google SuiteMS OfficeSalesforceSlack
Reposted 12 Days Ago
Easy Apply
Hybrid
Vancouver, BC
Easy Apply
Mid level
Mid level
Healthtech • HR Tech • Kids + Family • Other • Social Impact • Telehealth
The Customer Success Manager at Carrot Fertility will engage with customers to drive retention and satisfaction, serving as a trusted advisor while executing success plans aligned with customer objectives. The role involves proactive communication, education on products, and ensuring timely issue resolution.
10 Days Ago
Remote
Hybrid
Vancouver, BC
Mid level
Mid level
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
As a Customer Success Manager at CrowdStrike, you will help customers maximize value from the LogScale/Next Gen SIEM product suite by building strong relationships and ensuring product adoption. Responsibilities include managing renewals, conducting strategic reviews, and advocating for customer needs within the organization.
Top Skills: CloudCustomer Success ManagementDevOpsSaaSSecuritySIEMSoarTechnical Account Management
10 Days Ago
Easy Apply
Remote
Hybrid
Vancouver, BC
Easy Apply
Mid level
Mid level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Enterprise Customer Success Manager at Samsara will manage relationships with top customers, ensuring they utilize the IoT platform effectively. Responsibilities include creating success plans, conducting business reviews, advising on operational improvements, and mentoring the Customer Success team, all while promoting Samsara's cultural principles.
Top Skills: Customer SuccessIotSaaS
Reposted 12 Days Ago
Easy Apply
Remote
Hybrid
Vancouver, BC
Easy Apply
Senior level
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As a Strategic Customer Success Manager at Samsara, you will enhance the safety and efficiency of customer operations using the IoT platform, manage key accounts, and collaborate with cross-functional teams to drive customer success and renewals. You will conduct workshops, facilitate reviews, and mentor the wider Customer Success team.
Top Skills: Account ManagementCustomer SuccessIotStrategic ConsultingTechnical Products
Reposted 12 Days Ago
Easy Apply
Remote
Hybrid
Vancouver, BC
Easy Apply
Junior
Junior
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Customer Success Manager is responsible for ensuring customer satisfaction with Samsara's IoT platform by supporting clients post-implementation. This involves understanding customer needs, advising on product customization, conducting workshops, and collaborating with cross-functional teams to drive success. The role demands strong relationship-building skills, emotional intelligence, and a solutions-oriented mindset.
Top Skills: Account ManagementCommunicationCustomer SuccessEmotional IntelligenceEnterprise SaasProblem-SolvingRelationship BuildingSalesSolutions-OrientedStrategic ConsultingTechnical Products
18 Days Ago
Easy Apply
Remote
Vancouver, BC
Easy Apply
Mid level
Mid level
Cloud • Security • Software • Cybersecurity • Automation
As a Public Sector Customer Success Manager at GitLab, you will build trusted relationships with customers to enhance their experience with our software. You'll help clients achieve their goals by providing strategic advice, measuring success metrics, and facilitating integration of our solutions into their operations. Your role will also involve engaging directly with stakeholders and ensuring customer satisfaction through effective communication and support.
Top Skills: Continuous DeploymentContinuous IntegrationDevsecopsGitSoftware Development Lifecycle
Reposted 23 Hours Ago
Remote
Vancouver, BC
Senior level
Senior level
Big Data • Software
As a Customer Success Manager at Affinity, you will drive renewals, manage account engagement, and serve as a trusted advisor to clients. You will collaborate across teams to enhance client experiences and product adoption while shaping strategies for client success.

Featured Jobs

9 Hours Ago
Vancouver, BC
Mid level
Mid level
Cloud • Events • Software
The Customer Success Manager will build and maintain relationships with clients, advocating for their needs and ensuring they find value in Bizzabo’s offerings. Responsibilities include managing renewals, upselling, onboarding new customers, and collaborating with internal teams to drive customer success and satisfaction.
Reposted Yesterday
Remote
Vancouver, BC
Senior level
Senior level
Software
The Customer Success Manager at Overstory is responsible for onboarding, managing customer accounts, and ensuring customer satisfaction while renewing contracts and influencing product development.
Reposted Yesterday
Remote
Vancouver, BC
Mid level
Mid level
Security • Cybersecurity
As a Customer Success Manager, you will act as the primary liaison between customers and internal teams, ensuring customer satisfaction, driving adoption of platform features, and maximizing ROI. Your responsibilities will include managing stakeholder relationships, conducting business reviews, and monitoring customer health to proactively address issues. You will engage with decision-makers to develop success plans, provide feedback for product improvements, and collaborate with internal teams for customer success.
4 Days Ago
Remote
Vancouver, BC
Mid level
Mid level
Cloud • Software • Analytics
The Customer Success Manager at NICE ensures customer satisfaction and product adoption to maintain revenue and build loyalty. Key responsibilities include managing customer relationships, identifying expansion opportunities, facilitating onboarding, monitoring customer health, and developing strategies to enhance customer experience and value realization.
Top Skills: GainsightSalesforceServicenow
3 Days Ago
Hybrid
Vancouver, BC
Junior
Junior
Cloud • Information Technology • Security • Social Impact • Software
The Customer Success Manager at OneTrust will serve as a trusted advisor to customers, ensuring their satisfaction and alignment with the company's products. Responsibilities include managing customer relationships, advocating for customer needs, facilitating communication with internal teams, and helping maximize business value from the OneTrust platform.
Top Skills: GainsightSaaSSFDC
3 Days Ago
Remote
Vancouver, BC
Junior
Junior
Cybersecurity
The Customer Success Manager will assist SMB customers by guiding them through the 1Password lifecycle, ensuring customer satisfaction, retention, and adoption of the product through proactive engagement while contributing to team goals and metrics.
Top Skills: Crm Software
7 Days Ago
Vancouver, BC
Mid level
Mid level
Artificial Intelligence • Information Technology • Software
The Customer Success Manager at Kira Learning will drive support for enterprise customers, create relationships with schools, handle customer issues, provide professional development support, share teacher feedback, and align with key partner teams to enhance product and sales. This role requires a strong background in education and ability to adapt in a fast-paced startup environment.
Top Skills: Google WorkspaceHubspotMicrosoft Office Suite
21 Hours Ago
Remote
Vancouver, BC
Junior
Junior
Big Data • Software
The Customer Success Manager will drive renewals and upsell while acting as an advocate for clients. Responsibilities include managing client relationships, optimizing product use, collaborating with cross-functional teams, and achieving commercial targets in a fast-paced startup environment.
Top Skills: CRMSaaS
Reposted Yesterday
Vancouver, BC
Junior
Junior
Edtech
As a Customer Success Manager at Thinkific, you will guide Plus clients to maximize their use of the platform. Responsibilities include planning client renewals, creating strong relationships, resolving technical queries, and advocating for customer needs to enhance the product offerings.
Reposted 20 Days Ago
Vancouver, BC
Mid level
Mid level
Consulting
The Client Success Manager will build and manage relationships with clients, ensuring they receive high value from Gartner services. Responsibilities include engaging with clients to discern their business priorities, onboarding new clients, and coordinating with internal teams to maximize client satisfaction and investment returns.
Top Skills: CollaborationCommunicationCritical ThinkingCustomer ServiceFrench LanguageInfluencing SkillsPrioritization
2 Days Ago
Remote
Vancouver, BC
Mid level
Mid level
Big Data • Software
The Customer Success Manager at Irwin will build strong client relationships, onboard new customers, communicate product updates, manage account health reporting, and provide feedback to the product team based on customer insights.
4 Days Ago
Remote
Vancouver, BC
Mid level
Mid level
Security • Software
The Customer Success Manager will manage a portfolio of named accounts, ensuring customer satisfaction throughout the engagement lifecycle. Responsibilities include developing relationships, conducting business reviews, monitoring customer analytics, driving usage and upselling services, and coordinating activities across various teams to provide exceptional customer experiences.
Top Skills: Customer Relationship ManagementCybersecurityManaged Detection And Response
5 Days Ago
Remote
Vancouver, BC
Senior level
Senior level
Artificial Intelligence • Consumer Web • HR Tech • Other
The Technical Customer Success Manager at Netomi AI is responsible for onboarding clients, providing technical guidance, and ensure smooth integration of AI virtual agents into their support systems. They will also maintain client relationships, troubleshoot issues, and analyze AI performance while collaborating with internal teams to advocate for client needs and suggest improvements.
5 Days Ago
Remote
Vancouver, BC
Junior
Junior
Retail • Sales • Software
The Customer Success Manager at Leap Tools will manage customer relationships throughout the lifecycle, focusing on key metrics such as Customer Health and Retention. The role involves mentoring within the Customer Success team, advocating for customer needs, and engaging with enterprise clients to promote the Roomvo Platform.
13 Days Ago
Remote
Vancouver, BC
Mid level
Mid level
Software
The Customer Success Manager at Scribe will drive onboarding, adoption, and retention of small and medium-sized business customers. This role involves building scalable engagement strategies, leading customer interactions, leveraging automation tools, and collaborating with cross-functional teams to enhance customer experience.
Top Skills: Automation ToolsCommunication SkillsCustomer Success ToolsData AnalysisOrganization SkillsProblem-SolvingSaaS
5 Days Ago
Vancouver, BC
Junior
Junior
Marketing Tech • Software
As a Customer Success Manager at Modash, you will build and manage relationships with customers, help them succeed through onboarding and ongoing support, collaborate with internal teams for a seamless customer experience, and continuously learn to become an expert in Modash and the influencer marketing industry.
Top Skills: CRMVitally
6 Days Ago
Remote
Vancouver, BC
Junior
Junior
Artificial Intelligence • Software • Analytics
The Customer Success Manager will ensure clients achieve their goals with Sparrow's products, building strong relationships, providing onboarding support, and driving customer satisfaction. They will analyze feedback, monitor usage, and collaborate with cross-functional teams to enhance customer experience and mitigate risks, ultimately contributing to customer retention and growth.
Top Skills: Microsoft TeamsSharepoint
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