Top Customer Success Manager Jobs in Vancouver

Own a book of Enterprise accounts as a trusted advisor: drive adoption, run strategic reviews, manage renewals and expansion, coordinate cross-functional support, and deliver customer insights to improve product and outcomes.

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage and grow relationships with an assigned portfolio of clients, understand their business priorities, recommend actions to drive value and retention, engage clients virtually, and collaborate internally to maximize Gartner-delivered value and client ROI.

Manage customer relationships for Quadient Accounts Payable by Beanworks to drive product adoption, retention, renewals and expansion. Serve as trusted advisor, monitor customer health, lead renewal discussions, identify upsell opportunities, coordinate with support/engineering, and drive internal continuous improvement.

The Technical Customer Success Manager serves as the main liaison between clients and technical teams, ensuring successful project delivery and client satisfaction. Responsibilities include project tracking, communication, and fostering relationships with clients.

Own and grow a portfolio of Commercial and Mid-Market customers, driving adoption, value realization, retention, and expansion. Act as a trusted security advisor on Identity and Access Management, deliver renewals and forecasts, execute success plans, engage executives, identify upsell opportunities, and operate with rigorous forecasting, health scoring, and CRM hygiene.

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

Manage day-to-day relationships for a portfolio of enterprise SaaS customers, ensuring value realization, renewals, training, issue resolution, and cross-functional coordination with Support, Product, Delivery, and Sales to drive adoption and expansion of Exiger's supply chain risk platform.

Manage full customer lifecycle from onboarding to renewal and expansion. Drive adoption, demonstrate ROI, identify upsell opportunities, and lead cross-functional account teams. Proactively flag risk, multi-thread accounts, and enable customers to use Klue's AI-driven competitive intelligence platform.

As a Client Success Manager, you will support clients in implementing VALD technology, manage onboarding, build relationships, identify needs, and ensure client satisfaction.

The Customer Success Manager will drive customer retention and expansion through engagement strategies, account reviews, and satisfaction calls while collaborating with onboarding and managing renewals.

The Customer Success Manager will manage high-value enterprise accounts, engage with C-level clients, drive customer success initiatives, and provide insights using BI tools.

Own partner lifecycle from sales hand-off through fast-paced onboarding and long-term retention. Manage 40–50 account onboardings monthly, execute project plans and data migrations, run QBRs, drive SaaS adoption, reduce churn, and collaborate cross-functionally to maximize partner value.

Own end-to-end onboarding and drive customer adoption, run proactive check-ins and Quarterly Business Reviews, coordinate cross-functional issue resolution, build repeatable playbooks, templates and reporting, and help shape the Customer Success function while collaborating with international colleagues.

Manage a portfolio of enterprise clients as a trusted advisor to drive adoption, retention, renewals, upsells, and strategic account planning. Develop success strategies, monitor customer health, deliver business reviews, provide data-driven insights, advocate for customers, collaborate cross-functionally, and mentor junior team members.

Serve as trusted advisor for an enterprise Docebo LMS portfolio: drive adoption, translate strategy into platform configurations, manage renewals, mitigate churn, identify upsell opportunities, and coordinate cross-functional resources to deliver measurable learning outcomes.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

Manage enterprise banking accounts to ensure customer adoption, retention, and measurable business outcomes using Verint solutions. Drive renewals and upsells, build executive relationships, coordinate cross-functional resources, set success metrics, deliver program reviews and reporting, and ensure customers realize continuous value from deployed solutions.

Manage and nurture event-marketer clients to maximize use of Hive. Provide email marketing strategy, onboard and retain customers, gather product feedback, support top partners, and help scale customer experience and educational content.

Act as a strategic advisor for enterprise SaaS customers to drive retention, expansion, and AI-driven adoption. Build executive relationships, develop success plans with KPIs, lead business reviews, identify automation and Agentic AI use cases, manage risks, and collaborate cross-functionally to ensure measurable customer outcomes.

The Customer Success Manager maintains relationships with healthcare facilities, ensuring problem resolution, understanding clinical workflows, and collaborating across teams to enhance the customer experience.

The Client Success Manager will build and manage relationships with clients, ensuring they derive high value from Gartner services and collaborating with internal teams for client satisfaction.