Top Customer Success Manager Jobs in Vancouver

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

As a Scaled Customer Success Manager, you will develop strategies to grow customer relationships, engage them through marketing automation, and ensure their needs are met with Brex's financial services.

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.

As an Enterprise Customer Success Manager, you will advise large customers on financial tech solutions, manage account health, and drive product adoption and retention through strategic relationships.

As a Customer Success Manager, you'll drive customer adoption of GitLab's DevSecOps platform by guiding clients on best practices, monitoring KPIs, and building strong relationships to enhance satisfaction and advocacy.

The Technical Customer Success Manager serves as the main liaison between clients and technical teams, ensuring successful project delivery and client satisfaction. Responsibilities include project tracking, communication, and fostering relationships with clients.

Manage and onboard clients, run daily 1:1 and weekly group coaching sessions, drive renewals/upgrades and reduce churn, communicate daily across platforms, create training materials, and report activity in Slack/CRMs/spreadsheets.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

Manage a book of mid-market finance customers to drive product adoption, value realization, and expansion. Act as trusted advisor to finance stakeholders, run business reviews and health checks, identify churn risk via usage analysis, and partner with Sales, Product, Credit, and Operations to improve customer outcomes and influence product roadmap.

Own technical success for a portfolio (~45) of creators through build, QA, App Store submission, optimisation, and long-term stability. Troubleshoot complex configurations, integrations, automation logic and backend setups; review crash logs; ensure SDK adoption; document best practices; and partner with Product & Engineering to reduce friction and improve launch workflows and feature adoption.

The Customer Success Manager will drive customer retention and expansion through engagement strategies, account reviews, and satisfaction calls while collaborating with onboarding and managing renewals.

The Customer Success Manager will manage customer accounts, drive adoption, ensure customer success, and facilitate strategic conversations to help clients achieve their goals.

The Customer Success Manager II drives success and growth for enterprise customers, focusing on account management, product adoption, and customer advocacy while collaborating with internal teams.

Manage a large pooled portfolio of eCommerce merchants to protect retention and source expansion. Triage inbound signals via shared inbox and AI tools, run value consultations, book escalations, and execute one-to-many engagement like webinars and campaigns to drive feature adoption and Net Retention.

The Customer Success Manager at Quandri manages mid-market insurance brokerage accounts, focusing on customer adoption, retention, and driving revenue growth by ensuring product value and seamless experiences through proactive engagement and collaboration with various teams.

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

The Customer Success Manager will manage high-value enterprise accounts, engage with C-level clients, drive customer success initiatives, and provide insights using BI tools.

The Customer Success Manager will strategically partner with enterprise customers, driving adoption, retention, and growth while utilizing data insights and managing cross-functional projects to deliver measurable outcomes.

As a Customer Success Manager at Patlytics, you will manage the post-sale customer lifecycle, ensuring clients maximize value from the AI-powered patent intelligence platform through effective onboarding, relationship building, and proactive engagement.

Manage customer relationships to drive adoption, retention, and expansion of Kindsight's SaaS products. Monitor usage, analyze data for insights, provide proactive coaching and strategic guidance, identify upsell opportunities, mitigate churn, and represent customer feedback to inform product and sales strategies. Collaborate across teams and occasionally travel to conferences or customer sites.

Serve as a strategic Client Success Manager for penetration-testing clients: own the client lifecycle, run outcome-focused review and planning calls, forecast and proactively manage account health, reactivate dormant accounts, coordinate with Sales and Operations, maintain CRM accuracy, and drive renewals, expansion, and client advocacy.

Manage a reactive portfolio of post-sale insurance/SaaS clients to drive adoption, renewals, and net revenue retention. Lead QBRs, close low-complexity expansions, triage incidents in JIRA/Freshdesk, maintain CRM hygiene in Salesforce, and partner with Strategic Account Managers on adoption and value mapping. Translate client feedback into playbooks, knowledge base content, and product requirements while mentoring peers and improving processes to boost NPS and lower time-to-resolution.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

Manage customer lifecycle for large clients, ensure customer health and retention, mentor team, advocate for customer needs, and maintain detailed records.

As a Client Success Manager, you will support clients in implementing VALD technology, manage onboarding, build relationships, identify needs, and ensure client satisfaction.