Top Customer Success Manager Jobs in Vancouver

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Own a book of Enterprise accounts as a trusted advisor: drive adoption, run strategic reviews, manage renewals and expansion, coordinate cross-functional support, and deliver customer insights to improve product and outcomes.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Own health, adoption, retention, and expansion for a portfolio of strategic enterprise accounts ($500K+ ARR). Build strategic account plans, drive executive business reviews, surface product feedback, identify upsell/cross-sell opportunities, and act as primary customer advocate and escalation contact while partnering with sales and CX teams to grow revenue and customer advocacy.

Manage a portfolio of customers to drive CLM (Evisort) adoption and value realization. Design success plans, lead strategic engagements, use usage data to measure outcomes, collaborate cross-functionally, deliver executive briefings, and scale repeatable Specialized CS motions to improve retention and advocacy.

The Customer Success Manager will manage high-value enterprise accounts, engage with C-level clients, drive customer success initiatives, and provide insights using BI tools.

Manage day-to-day relationships for a portfolio of enterprise SaaS customers, ensuring value realization, renewals, training, issue resolution, and cross-functional coordination with Support, Product, Delivery, and Sales to drive adoption and expansion of Exiger's supply chain risk platform.

As a Client Success Manager, you will support clients in implementing VALD technology, manage onboarding, build relationships, identify needs, and ensure client satisfaction.

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

Own the full customer journey across new business development and customer success. Responsibilities include outbound prospecting, pipeline management, full-cycle B2B sales, product demonstrations, forecasting, onboarding, account management, renewals, expansion, and customer retention. The role requires collaboration with Product, Engineering, Operations, and Leadership, with approximately 20–30% travel throughout North America.

Own strategic enterprise accounts throughout onboarding, implementation, adoption, retention, and renewal. Lead customer kickoffs, configure cloud marketplace listings and integrations, provide training and support, resolve or triage issues, identify expansion opportunities, maintain account health records, and collaborate with Sales, Product, Engineering, and Account Management. Contribute to customer documentation, playbooks, help content, and scalable customer success processes.

The Customer Success Manager will drive customer retention and expansion through engagement strategies, account reviews, and satisfaction calls while collaborating with onboarding and managing renewals.

Own the full customer lifecycle for a portfolio of technology clients, including onboarding, adoption, retention, renewals, expansions, and escalations. Lead client conversations, identify growth opportunities, maintain account records in HubSpot, collaborate with Product on roadmap feedback, and help improve AI-powered customer success tools. The role requires occasional early morning and late afternoon availability to support clients.

Own partner lifecycle from sales hand-off through fast-paced onboarding and long-term retention. Manage 40–50 account onboardings monthly, execute project plans and data migrations, run QBRs, drive SaaS adoption, reduce churn, and collaborate cross-functionally to maximize partner value.

Own end-to-end onboarding and drive customer adoption, run proactive check-ins and Quarterly Business Reviews, coordinate cross-functional issue resolution, build repeatable playbooks, templates and reporting, and help shape the Customer Success function while collaborating with international colleagues.

Manage Strider's Canadian client portfolio end-to-end as the primary strategic advisor. Drive adoption, retention, renewals, and expansion across higher education, commercial, and public sector accounts. Deliver onboarding, training, executive reviews, success plans, and cross-functional advocacy while collaborating with Sales, Product, Intelligence, and Engineering. Bilingual engagement (English/French) and up to 25% travel across Canada.

Serve as a technical customer success lead managing a portfolio of customers, driving adoption of Kong solutions, coaching through lifecycle, defining adoption plans, collaborating with Sales and Product, and becoming an SME on Kong technologies to deliver outcomes and automation.

Own a portfolio of mid-market B2B SaaS customers, driving adoption, renewals, expansion, and net revenue retention. Identify churn risks and growth opportunities using customer conversations, health metrics, dashboards, and usage analytics. Provide consultative practice-management guidance, lead customer projects, demonstrate product capabilities, and advocate for customer needs internally. Collaborate with Sales, Product, Support, Implementation, and Education teams while working autonomously in a remote environment.

Act as a strategic advisor for enterprise SaaS customers to drive retention, expansion, and AI-driven adoption. Build executive relationships, develop success plans with KPIs, lead business reviews, identify automation and Agentic AI use cases, manage risks, and collaborate cross-functionally to ensure measurable customer outcomes.

The Client Success Manager will build and manage relationships with clients, ensuring they derive high value from Gartner services and collaborating with internal teams for client satisfaction.

Own a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and net revenue retention. Identify churn risks and upsell opportunities using customer conversations, health metrics, dashboards, and usage analytics. Provide consultative practice-management guidance, lead customer projects, demonstrate product features, and advocate for customer needs across Product, Sales, Support, Implementation, and Education teams.