Top Customer Success Manager Jobs in Vancouver

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage strategic customer relationships after implementation, creating success plans, conducting executive business reviews, leading workshops, supporting French-speaking implementations, and advising customers on Samsara’s IoT platform. Collaborate with Sales, Support, Engineering, and Product to solve problems, drive adoption, remove barriers, and deliver measurable operational value. Mentor Customer Success and Support teams while promoting customer-focused company principles.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Build and maintain production LLM-based agents and automated digital customer success journeys. Analyze customer behavior, design playbooks and agent architectures, write Python integrations, create evaluation and regression tests, deploy and monitor production systems, and continuously improve performance. The role partners cross-functionally to increase product adoption, reduce churn risk, and improve retention and expansion across a high-volume B2B SaaS customer base.

Manage customer support and success by resolving technical issues, coordinating with internal teams and service providers, handling outages, documenting cases, educating clients, contributing to the knowledge base, escalating issues appropriately, and driving product adoption and low churn.

Manage a large portfolio of SMB B2B partners across retention, renewals, expansion, adoption, and satisfaction. Lead renewal reviews, discovery, cancellation conversations, negotiations, and product demonstrations while identifying growth opportunities. Build scaled engagement playbooks, analyze customer data, mitigate churn risk, collaborate cross-functionally, and maintain accurate HubSpot records. The role requires strong commercial judgment, communication, product knowledge, and experience managing customer success or account management outcomes.

Manage post-sale customer success for North American B2B clients, leading onboarding and implementation, coordinating internal delivery teams, resolving escalations, monitoring KPIs, and presenting performance insights. Serve as the customer’s primary point of contact, advocate for client needs in product planning, facilitate business reviews, and identify growth opportunities while supporting—not closing—expansion sales.

Manage strategic enterprise customer accounts from purchase through measurable outcomes. Build success plans, drive product adoption, monitor account health, mitigate risks, lead executive success reviews, manage escalations, and coordinate cross-functional teams. Partner with Sales and Renewals on retention and expansion, collect customer feedback, develop advocacy opportunities, and guide customers in applying BeyondTrust’s cybersecurity solutions effectively.

Manage long-term B2B SaaS customer relationships across a portfolio, driving adoption, retention, and account growth. Lead customer training, enablement sessions, recurring meetings, and executive business reviews. Develop strategic account plans, track shared KPIs, advocate for customer needs, resolve escalated issues, and collaborate with sales, professional services, product, and care teams to improve customer outcomes and identify scalable journey improvements.

Manage and grow staffing-services client accounts, lead new-client onboarding, generate and qualify business opportunities, support sales handoffs, maintain pipelines, conduct consultative outreach, provide regional engagement leadership, and mentor direct reports. The role requires strong B2B sales, lead-generation, communication, relationship-management, and organizational skills, along with at least five years of account management or sales experience.

Manage high-value Salesforce customers using the Signature Success Plan, serving as the primary accountability point for adoption, value realization, renewals, and expansion. Advise executive stakeholders, drive Sales Cloud and Service Cloud adoption, conduct enablement and quarterly business reviews, monitor technical health and usage, manage risks and incidents, and recommend platform improvements. Translate technical capabilities into business outcomes while coordinating escalations and leveraging AI tools for customer monitoring and workflow automation.

Manages a high-volume customer portfolio through digital-led engagement, product adoption guidance, health monitoring, and personalized communications. Builds success plays, email templates, webinars, and in-app guidance using Gainsight. Partners with Product, Customer Experience, Enablement, Adoption Services, Renewals, and Education teams to improve customer outcomes, reduce churn, support renewals, and drive account growth.

Manage B2B customer relationships throughout onboarding, adoption, renewal, and expansion. Develop account plans, conduct business reviews, resolve escalated issues, identify upsell opportunities, monitor churn risk, and collaborate cross-functionally to improve retention, satisfaction, revenue, and margins. The role involves using HubSpot to track customer interactions, maintaining account updates, and conducting approximately 5–8 proactive customer meetings weekly.

Manage a high-volume book of SaaS customers through monthly check-ins, onboarding, adoption, retention, escalations, and expansion opportunities. Use customer health signals and usage data to prioritize engagement, build playbooks and education programs, and collaborate with Sales, Support, and Product. The role advocates for customer outcomes, explains technical concepts clearly, supports pre-sales conversations, and independently drives initiatives with minimal direction.

Manages strategic enterprise customer relationships, onboarding, adoption, success planning, renewals, escalations, and value realization. Serves as the primary customer contact, coordinates Sales, Support, Professional Services, Legal, Product, Marketing, and Training teams, tracks product adoption and engagement, leads business reviews, identifies expansion opportunities, and delivers customer feedback to influence product roadmaps.

Manage strategic customer success initiatives for enterprise customers and complex integrations. Drive onboarding, satisfaction, retention, revenue growth, cross-sell, and upsell opportunities. Advocate for customers at the executive level, analyze performance metrics, provide industry-informed recommendations, collaborate cross-functionally with Sales and Marketing, and mentor junior team members.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage enterprise client accounts, serving as the primary contact, driving retention, growth, satisfaction, and upsell opportunities. Lead client reviews, presentations, proposals, social media strategy, project implementation, budgeting, and Salesforce updates. Collaborate with strategy, insights, revenue, operations, and partner agencies while contributing to pitches and strategic offerings. The role requires strong social media expertise, communication, organization, problem-solving, and presentation skills in a remote, global environment.

Manage enterprise client accounts, serving as the primary contact while driving retention, growth, satisfaction, and upsell opportunities. Lead client reviews, presentations, proposals, and social media strategy initiatives. Support project implementation, maintain Salesforce records, collaborate with internal teams and partner agencies, and contribute to new business pitches and strategic offerings. The role requires strong account management, social media expertise, budgeting, communication, organization, and presentation skills.

Manage implementation, adoption, retention, renewals, and expansion for approximately 20 Canadian public-sector and commercial customer accounts. Build scalable onboarding and customer success processes, lead enterprise implementation projects, conduct proactive business reviews, communicate product feedback to executives, and partner with Sales, Product, Engineering, and Solutions Engineering. The role is remote in Canada, requires approximately 40% travel, and requires eligibility to obtain an Advanced Operations Pilot Certificate.

Own the full client lifecycle for telehealth businesses, from onboarding through renewals and expansion. Build client relationships, troubleshoot platform and workflow issues, monitor engagement and churn risks, and deliver demonstrations and strategic recommendations. Use ChatGPT, Claude, Gemini, and other AI tools to research needs, automate workflows, improve communications, and validate solutions. Collaborate cross-functionally to enhance client experiences, document successful AI processes, and support clients during weekend work.

Own post-sale relationships for a portfolio of B2B SaaS customers, including onboarding, training, adoption, retention, renewals, and business reviews. Monitor usage metrics, identify risks and expansion opportunities, resolve issues with Product and Engineering, and communicate technical concepts to non-technical users. Build scalable customer success playbooks and processes in a fast-growing startup environment.

Manage a portfolio of existing Gartner clients, build relationships with senior and junior stakeholders, understand business priorities, recommend actions that maximize service value and retention, and collaborate with internal teams to deliver strong client outcomes and return on investment.