Top Customer Success Manager Jobs in Vancouver

Owns post-sale relationships for a portfolio of B2B SaaS customers, driving adoption, value realization, retention, renewals, and net revenue retention. Builds strategic stakeholder relationships, develops mutual success plans, leads business reviews and renewal conversations, identifies customer risks, and coordinates cross-functional mitigation and growth strategies. Uses customer data, product usage, sentiment, and business context to prioritize actions and improve outcomes.

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Manage customer onboarding, training, adoption, retention, and growth for the Falcon Shield SaaS security platform. Build trusted relationships with security teams, understand business objectives, create measurable success plans, conduct strategic reviews, demonstrate product value, and advise on SaaS security posture and architecture. Collaborate with Product and R&D teams on customer feedback and feature improvements while using AI technologies to improve workflows and decision-making.

Own and grow strategic relationships with large Canadian merchants. Develop multi-year account plans, negotiate contracts and pricing, analyze partner performance, identify growth opportunities, and coordinate Product, Technical, Credit, Analytics, Marketing, and Risk teams. Manage customer health, retention, adoption, and business outcomes while influencing executive stakeholders and driving complex commercial initiatives.

Manage enterprise customer relationships across the post-sale lifecycle, driving platform adoption, customer outcomes, renewals, retention, and expansion. Build relationships with users and executives, lead success plans and business reviews, provide training and platform administration, identify risks and growth opportunities, and coordinate with Sales, Product, Delivery, and Support. The role requires strong commercial, presentation, organizational, and consultative skills, along with curiosity about AI and complex technology.

Manage a portfolio of existing Gartner clients, building relationships with executives and professionals, understanding their business priorities, and recommending actions that maximize service value, retention, and return on investment. Collaborate with internal teams to enhance client outcomes. The role requires business-level Spanish and English, strong communication and influencing skills, and at least three years of relevant experience.

Manage relationships with existing Gartner clients, understand their business priorities, recommend actions that maximize service value and retention, and drive client return on investment. The role involves regular virtual client engagement, collaboration with internal teams, and supporting clients ranging from senior executives to junior professionals. Fluent business-level French and English are required, along with at least three years of relevant experience and strong communication, customer service, influencing, and critical-thinking skills.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Own a portfolio of merchants across adoption, value realization, expansion, and renewal. Lead success plans, monitor operational KPIs, conduct business reviews, identify upsell opportunities, mitigate churn risk, manage escalations, and advocate for customers across Operations, Product, and Engineering. The role requires fulfillment or e-commerce expertise, analytical ability, executive communication, and experience driving customer growth and retention outcomes.

Manage day-to-day delivery for multiple client accounts and projects, including project plans, timelines, budgets, scope, risks, resources, documentation, and communication. Coordinate internal teams and client stakeholders, facilitate meetings, track commitments, resolve blockers, escalate issues, and ensure engagements remain on schedule and within budget. The role also identifies expansion opportunities, supports consistent project-management practices, and maintains strong client relationships in a consulting and technology-services environment.

Manage and grow a portfolio of strategic B2B client accounts, overseeing deployment, launch, optimization, expansion, and renewal. Build trusted relationships, identify revenue opportunities, proactively resolve issues, and develop tailored solutions with Product, Marketing, and Deployment teams. The role requires understanding financial industry trends and client needs while using AI tools to accelerate work.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Own the complete post-sale customer lifecycle for B2B SaaS accounts, including onboarding, rollout coordination, issue resolution, account health, renewals, retention, and expansion. Lead cross-functional customer calls, uncover friction and upsell opportunities, document feedback, escalate operational issues, maintain accurate account records, and develop standardized customer success playbooks. The role requires high autonomy, urgency, strong communication, and technical comfort with CRM and workflow tools.

Own the post-sale customer lifecycle for B2B SaaS accounts, including onboarding, rollout coordination, issue resolution, account health, renewals, retention, adoption, and expansion. Lead cross-functional communication with customers and internal teams, document feedback and action items, identify churn risks and upsell opportunities, and standardize customer success processes. Requires high autonomy, urgency, strong communication, and comfort with CRM systems, workflow automation, and multi-site deployments.

Manage a portfolio of 20–30 mid-market healthcare SaaS accounts, building stakeholder relationships, executing success plans, leading pilots and implementations, driving adoption, conducting QBRs, and owning renewals and expansion. Use customer usage data to identify risks and opportunities, guide organizational change, communicate value, and collaborate with Sales, Implementation, Product, and Customer Success Associates to achieve measurable outcomes.

Manage enterprise SaaS customer relationships from onboarding through adoption, retention, and expansion. Serve as the primary customer liaison, conduct business reviews, communicate ROI, develop success plans, monitor customer health, resolve escalations, and coordinate with Product, Engineering, Support, and Sales. Provide platform education, communicate roadmap updates, identify adoption opportunities, and deliver measurable customer value.

Manage and grow staffing-services client accounts, lead new-client onboarding, generate and qualify business opportunities, nurture sales pipelines, support lead transfers, and provide consultative outreach. The role also includes regional client-engagement leadership, team mentorship, performance management, and market intelligence focused on infrastructure-related services.

Manages customer relationships and adoption for Insurity Marine Suite within the P&C insurance market. Responsibilities include leading customer meetings, tracking KPIs and satisfaction, supporting self-service tools, managing expectations, ensuring contract and billing accuracy, identifying expansion opportunities, and coordinating medium-complexity product enhancements. The role also supports process improvement, mentoring, and customer advocacy, requires Marine Cargo Insurance or logistics experience, and involves up to 10% travel.

Manage the customer lifecycle for mid-market strategic accounts, driving customer health, retention, expansion, and platform adoption. Build trusted relationships with customers and C-suite stakeholders, identify growth opportunities, maintain accurate Salesforce records, advocate for customer needs internally, and mentor Customer Success colleagues. The role requires strong communication, technical learning ability, deadline management, and experience managing enterprise customers and a book of business.

Manage the post-onboarding lifecycle for SMB SaaS customers, including customer health, retention, expansion, engagement, advocacy, and account records. Build trusted relationships, identify opportunities to increase platform adoption, communicate customer needs internally, and collaborate across product, sales, and leadership to improve customer experience.

Own and grow a portfolio of Commercial and Mid-Market customers, driving adoption, value realization, retention, and expansion. Act as a trusted security advisor on Identity and Access Management, deliver renewals and forecasts, execute success plans, engage executives, identify upsell opportunities, and operate with rigorous forecasting, health scoring, and CRM hygiene.