Top Customer Success Manager Jobs in Vancouver

Manage enterprise customers after implementation by creating joint success plans, conducting executive business reviews and operational workshops, recommending workflow improvements, and helping customers maximize Samsara’s IoT platform. Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product; mentor Customer Success and Support teams; resolve issues; and drive safety, efficiency, and sustainability outcomes. The role is remote in Canada and requires 25–40% customer travel.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Own post-sale relationships for a portfolio of B2B SaaS customers, including onboarding, training, adoption, retention, renewals, and business reviews. Monitor usage metrics, identify risks and expansion opportunities, resolve issues with Product and Engineering, and communicate technical concepts to non-technical users. Build scalable customer success playbooks and processes in a fast-growing startup environment.

Manage a portfolio of existing Gartner clients, build relationships with senior and junior stakeholders, understand business priorities, recommend actions that maximize service value and retention, and collaborate with internal teams to deliver strong client outcomes and return on investment.

Manage the customer lifecycle for mid-market strategic accounts, focusing on customer health, retention, expansion, and adoption. Build trusted executive relationships, identify growth opportunities, advocate for customers internally, maintain accurate customer success records, and collaborate with Product, Sales, and Leadership. The role also includes mentoring Customer Success teammates and managing technically complex customer processes.

Lead ServiceNow Financial Services Operations solution architecture for insurance and financial services clients. Facilitate workshops, translate business requirements into scalable FSO, CSM, and FSM solutions, create architectural blueprints, guide engineers, estimate and monitor stories, oversee delivery quality, manage technical issues, conduct demos, document solutions, and mentor development teams. The role requires deep ServiceNow, insurance operations, scripting, integration, and client-delivery expertise.

Owns customer relationships and outcomes for a portfolio of 10–25 B2B technology clients. The role establishes governance, monitors service delivery, manages risks and SLAs, develops success plans and KPIs, advocates for customers, and coordinates Sales, Professional Services, Managed Services, and Operations. It also drives account value, growth, continuous improvement, and adoption of customer experience tools such as Gainsight.

Manages client relationships throughout the customer lifecycle, supporting onboarding, implementation, adoption, optimization, training, and issue resolution. Acts as a strategic advisor and product expert, translates client needs into actionable recommendations, coordinates with internal teams, identifies expansion opportunities, and develops customer advocacy initiatives. The role supports higher education clients, requires fluent English and French communication, and includes occasional travel in Canada and the United States.

Participate in paid, recorded conversations with customer success professionals to help train and evaluate AI systems. Discuss onboarding, implementation, product adoption, account health, renewals, expansion, and challenging account scenarios. Explain and defend account strategies, challenge recommendations, and articulate customer-business tradeoffs using fictional or anonymized examples. Participants need strong spoken communication, customer success experience, reliable internet, a clear microphone, and a webcam.

Support hundreds of SMB customers using Motion and Runneth through onboarding, training, proactive outreach, written support, re-engagement, and accurate HubSpot documentation. The role requires fast learning, high-volume communication, strong organization, empathy, and comfort using AI daily. Candidates should have substantial hospitality experience and demonstrate initiative toward technology, marketing, ecommerce, or building new systems.

Manage strategic enterprise customer relationships, drive retention and account expansion, support renewals and contract negotiations, develop account plans and proposals using Salesforce, and resolve complex service and billing escalations. The role requires customer success or strategic account management experience, enterprise contract renewal knowledge, negotiation skills, a four-year degree, and on-site attendance.

Own customer revenue growth and expansion through subscription upgrades, product adoption, consultative selling, proactive engagement, workshops, QBRs, and strategic account management. Build and manage an opportunity pipeline, maintain CRM accuracy, achieve revenue quotas, educate customers on software features, and share feedback with product and support teams. The role is fully remote, aligned with North American time zones, and requires a commercially driven, self-motivated customer success professional.

Manage mid-tier customer relationships, onboarding, product adoption, and proactive engagement for a fundraising SaaS platform. Conduct walkthroughs, webinars, and educational outreach; analyze usage and success metrics; identify expansion opportunities for Sales; gather product feedback; and support community, self-service, and cross-functional customer experience initiatives.

Manage strategic customer success initiatives for enterprise customers and complex integrations. Responsibilities include improving onboarding, satisfaction, retention, and revenue growth; advocating for customers; analyzing performance metrics; identifying churn risks and expansion opportunities; partnering with Sales and Marketing; and mentoring junior team members.

Own and grow a book of existing clients and past prospects through frequent phone conversations, policy reviews, service coordination, follow-up, referrals, and identifying new business opportunities. The role requires logging activity in HubSpot, managing weekly performance metrics, booking clients with strategists, introducing relevant education programs, and preventing client attrition. Candidates should be service-oriented, phone-confident, results-driven, and comfortable asking for referrals and next steps.

Own the customer lifecycle from onboarding and deployment through adoption, renewals, and account expansion. Coordinate cross-functional implementation efforts, analyze platform usage, conduct QBRs, manage executive relationships, identify upsell opportunities, and serve as a product expert. The role requires strong project management, communication, analytical, and stakeholder management skills, cybersecurity experience—particularly in OT—and approximately 30% customer travel.

Manage a portfolio of 220+ mid-market customer accounts after onboarding. Drive product adoption, customer health, retention, renewals, and expansion through strategic, digital, and AI-enabled engagement. Monitor usage trends, identify risks, support escalations, advocate for customer needs, and collaborate cross-functionally on improvements. The role requires strong communication, customer data analysis, prioritization, SaaS customer success experience, and comfort using AI tools and evolving technologies.

Own enterprise customer relationships from onboarding through renewal and expansion. Drive platform adoption, quantify ROI, identify risks, lead change management, and coordinate cross-functional account teams. Build relationships with champions, economic buyers, and executive sponsors while managing commercial outcomes, upsell opportunities, and customer health. Guide customers on AI capabilities, integrations, and competitive intelligence workflows.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Own post-sale relationships with electric utility customers, drive adoption and ROI of the Buzz Solutions platform, identify expansion and at-risk accounts, coordinate training and enablement, advocate customer needs to product and engineering, and maintain account health data in Salesforce.

Manage enterprise customer accounts, leading structured onboarding, adoption, enablement, QBRs, renewals, and executive stakeholder relationships. Maintain CRM data quality, identify risks and expansion opportunities, interpret usage data, and collaborate with product, engineering, and support teams to improve customer outcomes. The role supports global clients and may require occasional meetings outside standard working hours.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.