Top Customer Success Manager Jobs in Vancouver

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Own end-to-end client journeys for a portfolio: onboard clients, drive adoption, retention, and expansion, handle escalations, influence product roadmap, and maintain account data in HubSpot.

Own a portfolio of 15–30 SMB/Mid‑Market customers, drive retention and expansion, deliver analysis in Alloy, support executive stakeholders, build scalable playbooks, and act as the voice of the customer to inform Product and Engineering.

The Strategic Customer Success Manager nurtures client relationships, drives product adoption, and ensures clients achieve their business goals through SOCi's AI-powered solutions.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

The Customer Success Manager at Clio develops relationships with high-value accounts, drives customer engagement, and advocates for client needs using AI insights to enhance business outcomes.

The Client Success Manager will build and manage relationships with clients, ensuring their needs are met and delivering high value for their investment in Gartner services.

Field-based Client Success Manager responsible for building and maintaining merchant relationships, driving product adoption and revenue, delivering field training, providing feedback to product/support teams, and meeting territory visit goals.

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.

Manage a portfolio of SMB customers, driving adoption, retention, and growth, while providing strategic guidance and support.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

Manage a portfolio of named enterprise accounts, build consultative relationships, drive product adoption and retention, identify expansion opportunities, coordinate cross-functional teams, and relay customer feedback to shape product roadmap.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

As an Enterprise Customer Success Manager, you will advise large customers on financial tech solutions, manage account health, and drive product adoption and retention through strategic relationships.

Manage an enterprise customer portfolio to drive product adoption, retention, and expansion. Execute the customer success framework, deliver consistent customer journeys, identify growth opportunities, and collaborate with marketing, services, support and product teams to improve predictable outcomes.

The Customer Success Manager will build relationships with key clients, ensuring they achieve their goals using Multiplier, while monitoring product adoption and identifying growth opportunities.

As a Customer Success Manager at Wrapbook, you will manage the relationship with Film & TV clients, driving feature adoption and satisfaction while collaborating with various teams to ensure smooth operations.

The Customer Success Manager will ensure customer satisfaction and success by managing relationships, onboarding, providing training, and advocating for customer needs within the company.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.

Manage a portfolio of Commercial Real Estate customers to drive retention, adoption, and ROI. Use health scores and usage data to identify risk and growth, execute scalable programs (webinars, emails, in-app), coordinate renewals and escalations, and maintain account records in SFDC and HubSpot while collaborating cross-functionally.

Manage a high-volume portfolio using a tech-touch model to drive product adoption, engagement, and retention. Use digital touchpoints, monitor customer health signals, execute playbooks for onboarding and renewal readiness, escalate risks or opportunities, maintain accurate CS platform data, and partner cross-functionally to optimize scaled success programs and automation workflows.

The Technical Customer Success Manager serves as the main liaison between clients and technical teams, ensuring successful project delivery and client satisfaction. Responsibilities include project tracking, communication, and fostering relationships with clients.