Top Customer Success Manager Jobs in Vancouver

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Manage enterprise customers after implementation by creating joint success plans, conducting executive business reviews and operational workshops, recommending workflow improvements, and helping customers maximize Samsara’s IoT platform. Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product; mentor Customer Success and Support teams; resolve issues; and drive safety, efficiency, and sustainability outcomes. The role is remote in Canada and requires 25–40% customer travel.

Manage adoption, customer health, renewal readiness, and growth across a scaled B2B SaaS portfolio. Design lifecycle campaigns, analyze customer and retention signals, coordinate renewal actions, triage inbound requests, conduct targeted customer conversations, and surface qualified expansion opportunities. Partner cross-functionally with Renewals, Sales, Product, Marketing, Support, and Customer Experience teams while delivering portfolio forecasts and executive updates.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

Owns customer relationships and outcomes for a portfolio of 10–25 B2B technology clients. The role establishes governance, monitors service delivery, manages risks and SLAs, develops success plans and KPIs, advocates for customers, and coordinates Sales, Professional Services, Managed Services, and Operations. It also drives account value, growth, continuous improvement, and adoption of customer experience tools such as Gainsight.

Own the full B2B customer lifecycle from onboarding through renewal and expansion. Drive platform adoption, demonstrate measurable ROI, identify risks, lead change management, and build relationships across customer organizations. Manage commercial outcomes, including renewals, upsells, and cross-sells, while coordinating cross-functional account teams. Help customers adopt Klue’s AI agents, integrations, and new capabilities.

Manage a portfolio of existing Gartner clients, build relationships with senior and junior stakeholders, understand business priorities, recommend actions that maximize service value and retention, and collaborate with internal teams to deliver strong client outcomes and return on investment.

Manage mid-tier customer relationships, onboarding, product adoption, and proactive engagement for a fundraising SaaS platform. Conduct walkthroughs, webinars, and educational outreach; analyze usage and success metrics; identify expansion opportunities for Sales; gather product feedback; and support community, self-service, and cross-functional customer experience initiatives.

Manage strategic customer success initiatives for enterprise customers and complex integrations. Responsibilities include improving onboarding, satisfaction, retention, and revenue growth; advocating for customers; analyzing performance metrics; identifying churn risks and expansion opportunities; partnering with Sales and Marketing; and mentoring junior team members.

Own and grow a book of existing clients and past prospects through frequent phone conversations, policy reviews, service coordination, follow-up, referrals, and identifying new business opportunities. The role requires logging activity in HubSpot, managing weekly performance metrics, booking clients with strategists, introducing relevant education programs, and preventing client attrition. Candidates should be service-oriented, phone-confident, results-driven, and comfortable asking for referrals and next steps.

Own the customer lifecycle from onboarding and deployment through adoption, renewals, and account expansion. Coordinate cross-functional implementation efforts, analyze platform usage, conduct QBRs, manage executive relationships, identify upsell opportunities, and serve as a product expert. The role requires strong project management, communication, analytical, and stakeholder management skills, cybersecurity experience—particularly in OT—and approximately 30% customer travel.

Manage a portfolio of 220+ mid-market customer accounts after onboarding. Drive product adoption, customer health, retention, renewals, and expansion through strategic, digital, and AI-enabled engagement. Monitor usage trends, identify risks, support escalations, advocate for customer needs, and collaborate cross-functionally on improvements. The role requires strong communication, customer data analysis, prioritization, SaaS customer success experience, and comfort using AI tools and evolving technologies.

Own post-sale relationships with electric utility customers, drive adoption and ROI of the Buzz Solutions platform, identify expansion and at-risk accounts, coordinate training and enablement, advocate customer needs to product and engineering, and maintain account health data in Salesforce.

Manage enterprise customer accounts, leading structured onboarding, adoption, enablement, QBRs, renewals, and executive stakeholder relationships. Maintain CRM data quality, identify risks and expansion opportunities, interpret usage data, and collaborate with product, engineering, and support teams to improve customer outcomes. The role supports global clients and may require occasional meetings outside standard working hours.

Own the end-to-end customer journey for AgentPro by onboarding clients, leading product enablement, driving feature adoption, monitoring usage and retention metrics, managing renewals, identifying expansion opportunities, resolving escalations, triaging technical issues, and collecting NPS and customer feedback. Coordinate with grant delivery specialists to ensure deadlines, quality standards, service agreements, and grant delivery expectations are met.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Manage customer onboarding, training, adoption, retention, and growth for the Falcon Shield SaaS security platform. Build trusted relationships with security teams, understand business objectives, create measurable success plans, conduct strategic reviews, demonstrate product value, and advise on SaaS security posture and architecture. Collaborate with Product and R&D teams on customer feedback and feature improvements while using AI technologies to improve workflows and decision-making.

Manage a portfolio of premium financial advisor clients, lead onboarding and campaign delivery, conduct business reviews, demonstrate ROI, support renewals, and provide strategic guidance. Maintain accurate CRM records, communicate regularly with clients, and collaborate internally to improve processes and customer experience. The role requires SaaS customer success experience, strong presentation and organizational skills, and the ability to manage multiple priorities independently.

Manage a portfolio of SaaS customers, driving retention, renewals, upsells, cross-sells, and professional services sales. Build strategic account plans, engage executive stakeholders, maintain CRM forecasting, conduct account reviews, resolve escalations, and advocate for customer needs. Collaborate with sales, product, support, services, and marketing teams while analyzing account health and documenting best practices.

Manage mid-market and enterprise customer accounts, leading onboarding, training, business reviews, engagement campaigns, renewals, and expansion coordination. Build stakeholder relationships, demonstrate product ROI, address objections, analyze usage data, deliver presentations and demonstrations, troubleshoot technical issues, and advocate for customer feedback internally. The role requires SaaS customer success or account management experience, strong communication and sales skills, and familiarity with HubSpot and Stripe.

Manage enterprise customer relationships across the post-sale lifecycle, driving platform adoption, customer outcomes, renewals, retention, and expansion. Build relationships with users and executives, lead success plans and business reviews, provide training and platform administration, identify risks and growth opportunities, and coordinate with Sales, Product, Delivery, and Support. The role requires strong commercial, presentation, organizational, and consultative skills, along with curiosity about AI and complex technology.

Manage the post-onboarding lifecycle for SMB customers, focusing on customer health, retention, expansion, and product adoption. Build trusted customer relationships, identify growth opportunities, advocate for customer needs internally, maintain accurate success records, and collaborate cross-functionally to improve customer experiences. The role requires managing a book of business, engaging technical and executive stakeholders, and prioritizing multiple competing demands in a remote-first SaaS environment.

Manage relationships with existing Gartner clients, understand their business priorities, recommend actions that maximize service value and retention, and drive client return on investment. The role involves regular virtual client engagement, collaboration with internal teams, and supporting clients ranging from senior executives to junior professionals. Fluent business-level French and English are required, along with at least three years of relevant experience and strong communication, customer service, influencing, and critical-thinking skills.

Own the full B2B customer relationship from onboarding through renewal and expansion. Drive adoption, platform completeness, ROI documentation, stakeholder engagement, change management, and commercial outcomes. Lead cross-functional account teams, identify risks and opportunities, support AI and integration deployments, and build trusted relationships from champions to executive buyers.

Owns relationships with government agencies and transit operators, driving platform adoption, value realization, account health, renewals, and expansion. Develops success plans, conducts business reviews, identifies risks and growth opportunities, maintains CRM data, and collaborates with Sales, Account Management, Implementation, Support, and Product. Requires frequent customer travel across Canada and the United States, including short-notice onsite visits.