Top Customer Success Manager Jobs in Vancouver

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Own end-to-end onboarding and drive customer adoption, run proactive check-ins and Quarterly Business Reviews, coordinate cross-functional issue resolution, build repeatable playbooks, templates and reporting, and help shape the Customer Success function while collaborating with international colleagues.

The Client Success Manager will build and manage relationships with clients, ensuring they derive high value from Gartner services and collaborating with internal teams for client satisfaction.

Own the post-go-live experience for partner-referred customers, drive account growth and advocacy, manage escalations, build partner-led CS processes and infrastructure, collaborate with internal teams, and mentor colleagues to scale the program.

The Customer Success Manager will manage customer accounts, develop account strategies, enhance product adoption, and engage with users in the Web3 industry.

Own health, adoption, retention, and expansion for a portfolio of strategic enterprise accounts ($500K+ ARR). Build strategic account plans, drive executive business reviews, surface product feedback, identify upsell/cross-sell opportunities, and act as primary customer advocate and escalation contact while partnering with sales and CX teams to grow revenue and customer advocacy.

Own end-to-end client journeys for a portfolio: onboard clients, drive adoption, retention, and expansion, handle escalations, influence product roadmap, and maintain account data in HubSpot.

Manage a named enterprise account portfolio to drive adoption, retention, and expansion of Multiplier's global HR SaaS. Build trusted relationships, provide consultative solutions and best practices, coordinate cross-functional teams, surface product feedback, and identify growth opportunities to meet revenue and customer success goals.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.

Manage a portfolio of clients to drive value realization, onboarding success, and renewals. Act as trusted advisor, provide consultative guidance on financial planning processes, leverage data and CSM tools (Gainsight, SFDC) to identify risks/opportunities, collaborate cross-functionally, support escalations, and build scalable, repeatable success processes.

Own a portfolio of 15–30 SMB/Mid‑Market customers, drive retention and expansion, deliver analysis in Alloy, support executive stakeholders, build scalable playbooks, and act as the voice of the customer to inform Product and Engineering.

The Strategic Customer Success Manager nurtures client relationships, drives product adoption, and ensures clients achieve their business goals through SOCi's AI-powered solutions.

Manage the post-onboarding lifecycle for an SMB book, driving customer health, retention, and expansion. Act as a trusted advisor, engage customers routinely to identify priorities and expansion opportunities, document requests/issues, maintain records in Customer Success software, and collaborate with product, sales, and leadership to improve the customer experience.

Manage customer lifecycle from onboarding through renewal and expansion. Coordinate with Growth Strategists, engineers, and AI systems to launch experiments, drive adoption, quantify ROI, run business reviews and demos, translate feedback into product priorities, and identify upsell and renewal opportunities while building scalable CSM processes.

Owns customer outcomes for an assigned book of accounts: builds success strategies, drives onboarding, adoption, renewals and expansion, conducts regular check-ins and QBRs, analyzes engagement metrics, prioritizes product feedback, and advocates for customers to enable revenue growth.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

The Customer Success Manager at Clio develops relationships with high-value accounts, drives customer engagement, and advocates for client needs using AI insights to enhance business outcomes.

The Customer Success Manager will partner with clients to develop growth strategies, ensure onboarding efficiency, monitor account health, and provide education on services and financial literacy.

The Account Manager will manage client relationships, identify growth opportunities, ensure client satisfaction, and collaborate with teams for successful service delivery.

The Client Success Manager will build and manage relationships with clients, ensuring their needs are met and delivering high value for their investment in Gartner services.

Field-based Client Success Manager responsible for building and maintaining merchant relationships, driving product adoption and revenue, delivering field training, providing feedback to product/support teams, and meeting territory visit goals.