Top Customer Success Manager Jobs in Vancouver

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage and deepen relationships with an assigned portfolio of clients, understand their business priorities, recommend programs that drive value and retention, and collaborate internally to maximize Gartner services for client ROI.

Own technical success for a portfolio (~45) of creators through build, QA, App Store submission, optimisation, and long-term stability. Troubleshoot complex configurations, integrations, automation logic and backend setups; review crash logs; ensure SDK adoption; document best practices; and partner with Product & Engineering to reduce friction and improve launch workflows and feature adoption.

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

Manage day-to-day relationships for a portfolio of enterprise SaaS customers, ensuring value realization, renewals, training, issue resolution, and cross-functional coordination with Support, Product, Delivery, and Sales to drive adoption and expansion of Exiger's supply chain risk platform.

Manage full customer lifecycle from onboarding to renewal and expansion. Drive adoption, demonstrate ROI, identify upsell opportunities, and lead cross-functional account teams. Proactively flag risk, multi-thread accounts, and enable customers to use Klue's AI-driven competitive intelligence platform.

As a Client Success Manager, you will support clients in implementing VALD technology, manage onboarding, build relationships, identify needs, and ensure client satisfaction.

The Customer Success Manager will drive customer retention and expansion through engagement strategies, account reviews, and satisfaction calls while collaborating with onboarding and managing renewals.

The Customer Success Manager will manage high-value enterprise accounts, engage with C-level clients, drive customer success initiatives, and provide insights using BI tools.

Own partner lifecycle from sales hand-off through fast-paced onboarding and long-term retention. Manage 40–50 account onboardings monthly, execute project plans and data migrations, run QBRs, drive SaaS adoption, reduce churn, and collaborate cross-functionally to maximize partner value.

Own end-to-end onboarding and drive customer adoption, run proactive check-ins and Quarterly Business Reviews, coordinate cross-functional issue resolution, build repeatable playbooks, templates and reporting, and help shape the Customer Success function while collaborating with international colleagues.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

The Client Success Manager will build and manage relationships with clients, ensuring they derive high value from Gartner services and collaborating with internal teams for client satisfaction.

Own the post-go-live experience for partner-referred customers, drive account growth and advocacy, manage escalations, build partner-led CS processes and infrastructure, collaborate with internal teams, and mentor colleagues to scale the program.

Own strategic enterprise clients, build executive trust, ensure measurable ROI and adoption, drive expansion, create playbooks, and surface client feedback to influence product roadmap.

The Customer Success Manager will manage mid-market and enterprise clients, ensuring satisfaction, driving adoption, and delivering value through insights and effective onboarding.

The Customer Success Manager will manage customer accounts, develop account strategies, enhance product adoption, and engage with users in the Web3 industry.

Own health, adoption, retention, and expansion for a portfolio of strategic enterprise accounts ($500K+ ARR). Build strategic account plans, drive executive business reviews, surface product feedback, identify upsell/cross-sell opportunities, and act as primary customer advocate and escalation contact while partnering with sales and CX teams to grow revenue and customer advocacy.

As a Customer Success Manager, you will onboard accounting firms, drive client engagement with Plooto, manage accounts, and achieve growth targets.

As a Key Account Manager, you will manage a portfolio of 100 clients, driving customer success through onboarding, account management, and retention strategies to achieve revenue goals.

Serve as a technical, customer-facing advisor driving onboarding, adoption, retention, and growth. Lead implementations, deliver training, resolve technical issues, and coordinate with Product and Engineering to maximize customer value and support enterprise customers.

The Scaled Customer Success Manager will drive adoption and retention for a portfolio of small to mid-sized customers through proactive outreach and creative engagement tactics, managing onboarding, product usage, and renewals while maximizing customer value.