Top Customer Success Manager Jobs in Vancouver

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage high-value Salesforce customers using the Signature Success Plan, serving as the primary accountability point for adoption, value realization, renewals, and expansion. Advise executive stakeholders, drive Sales Cloud and Service Cloud adoption, conduct enablement and quarterly business reviews, monitor technical health and usage, manage risks and incidents, and recommend platform improvements. Translate technical capabilities into business outcomes while coordinating escalations and leveraging AI tools for customer monitoring and workflow automation.

Manages a high-volume customer portfolio through digital-led engagement, product adoption guidance, health monitoring, and personalized communications. Builds success plays, email templates, webinars, and in-app guidance using Gainsight. Partners with Product, Customer Experience, Enablement, Adoption Services, Renewals, and Education teams to improve customer outcomes, reduce churn, support renewals, and drive account growth.

Own post-sale relationships for a portfolio of B2B SaaS customers, including onboarding, training, adoption, retention, renewals, and business reviews. Monitor usage metrics, identify risks and expansion opportunities, resolve issues with Product and Engineering, and communicate technical concepts to non-technical users. Build scalable customer success playbooks and processes in a fast-growing startup environment.

Manage a portfolio of existing Gartner clients, build relationships with senior and junior stakeholders, understand business priorities, recommend actions that maximize service value and retention, and collaborate with internal teams to deliver strong client outcomes and return on investment.

Manage a portfolio of mid-market SaaS customers as a strategic advisor. Drive onboarding, adoption, retention, renewals, and expansion through business reviews and proactive guidance. Collaborate with Product and Marketing to influence roadmap priorities and share customer insights. The role requires managing high account volumes, meeting KPIs, learning AI-powered product functionality, and communicating effectively while working remotely during Eastern Time business hours.

Manage post-sale relationships with SMB SaaS customers, driving retention, renewals, expansion, and customer success. Analyze performance metrics, identify growth opportunities, advise clients on product usage, negotiate contracts, and close revenue-generating deals. Collaborate with Sales, Implementation, Finance, and Support teams while maintaining product expertise and delivering exceptional client experiences.

Own client relationships, retention, account health, reporting, and expansion opportunities for B2B digital marketing accounts. Translate SEO, AI search, PPC, analytics, and conversion data into clear business outcomes. Lead client reviews, identify performance risks, coordinate specialist teams, manage ClickUp projects, maintain HubSpot, handle escalations, and drive recovery plans. Use AI tools for reporting and workflow automation while validating outputs and protecting client trust, scope, and profitability.

Manage a portfolio of premium SaaS clients, serving as their primary strategic partner. Responsibilities include onboarding, campaign preparation, approvals, content publication, business reviews, ROI presentations, renewal support, client relationship management, CRM maintenance, and process improvement. The role focuses on helping financial advisors achieve stronger marketing performance and client engagement through effective use of the Freedom360 marketing solution.

Lead ServiceNow FSO business process consulting for insurance and financial services clients. Facilitate discovery workshops, map current and future processes, conduct fit-gap analysis, define requirements and acceptance criteria, and align solutions with FSO, CSM, and FSM capabilities. Partner with architects and engineers on integrations, data, automation, and AI. Support testing, training, change management, documentation, KPI definition, and value realization while managing stakeholder alignment and process improvements.

Manage customer relationships, onboarding, follow-ups, issue resolution, and account activity. Help e-commerce customers understand products, achieve goals, and improve satisfaction, engagement, retention, and growth. Coordinate with internal teams, track customer interactions in CRM tools, identify improvement opportunities, and develop toward greater independence in customer success management.

Own a portfolio of home improvement clients, serving as the primary relationship manager and driving retention, results, referrals, reviews, and timely MRR collection. Manage regular check-ins, identify and escalate issues, handle difficult conversations, and build scalable onboarding, health-tracking, reporting, and churn-prevention processes. The role manages 20–50 accounts in partnership with media buying and creative teams.

Lead customer onboarding, training, technical support, relationship management, success planning, retention, renewals, and expansion for B2B SaaS customers. Monitor customer health, usage, CSAT, NPS, and lifetime value while escalating technical issues and advocating for product improvements. As the first Customer Success Manager, establish customer-facing processes and help shape the future customer success organization.

Manage a pooled book of SMB customers as their primary contact, providing onboarding assistance, email and call support, troubleshooting, and long-term success guidance. Create onboarding materials, documentation, webinars, and retention practices. Own cross-functional projects that improve customer engagement and internal operations while becoming a product expert and solving complex customer challenges.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Manage the customer lifecycle for mid-market strategic accounts, focusing on customer health, retention, expansion, and adoption. Build trusted executive relationships, identify growth opportunities, advocate for customers internally, maintain accurate customer success records, and collaborate with Product, Sales, and Leadership. The role also includes mentoring Customer Success teammates and managing technically complex customer processes.

Lead ServiceNow Financial Services Operations solution architecture for insurance and financial services clients. Facilitate workshops, translate business requirements into scalable FSO, CSM, and FSM solutions, create architectural blueprints, guide engineers, estimate and monitor stories, oversee delivery quality, manage technical issues, conduct demos, document solutions, and mentor development teams. The role requires deep ServiceNow, insurance operations, scripting, integration, and client-delivery expertise.

Owns customer relationships and outcomes for a portfolio of 10–25 B2B technology clients. The role establishes governance, monitors service delivery, manages risks and SLAs, develops success plans and KPIs, advocates for customers, and coordinates Sales, Professional Services, Managed Services, and Operations. It also drives account value, growth, continuous improvement, and adoption of customer experience tools such as Gainsight.

Manages client relationships throughout the customer lifecycle, supporting onboarding, implementation, adoption, optimization, training, and issue resolution. Acts as a strategic advisor and product expert, translates client needs into actionable recommendations, coordinates with internal teams, identifies expansion opportunities, and develops customer advocacy initiatives. The role supports higher education clients, requires fluent English and French communication, and includes occasional travel in Canada and the United States.

Participate in paid, recorded conversations with customer success professionals to help train and evaluate AI systems. Discuss onboarding, implementation, product adoption, account health, renewals, expansion, and challenging account scenarios. Explain and defend account strategies, challenge recommendations, and articulate customer-business tradeoffs using fictional or anonymized examples. Participants need strong spoken communication, customer success experience, reliable internet, a clear microphone, and a webcam.

Support hundreds of SMB customers using Motion and Runneth through onboarding, training, proactive outreach, written support, re-engagement, and accurate HubSpot documentation. The role requires fast learning, high-volume communication, strong organization, empathy, and comfort using AI daily. Candidates should have substantial hospitality experience and demonstrate initiative toward technology, marketing, ecommerce, or building new systems.

Own customer revenue growth and expansion through subscription upgrades, product adoption, consultative selling, proactive engagement, workshops, QBRs, and strategic account management. Build and manage an opportunity pipeline, maintain CRM accuracy, achieve revenue quotas, educate customers on software features, and share feedback with product and support teams. The role is fully remote, aligned with North American time zones, and requires a commercially driven, self-motivated customer success professional.