Top Customer Success Manager Jobs in Vancouver
Customer Success Manager role at Thanx, a leading loyalty and guest engagement platform for restaurants. Responsible for engaging with clients, managing accounts, driving customer outcomes, and collaborating with stakeholders to ensure customer success with Thanx tools.
The Sr. Customer Success Manager at Jitterbit will be responsible for managing a portfolio of strategic customers, reviewing contractual agreements, collaborating with multiple teams, and explaining the company's offerings to customers.
The Senior Customer Success Manager at OfferFit plays a critical role in ensuring customer success with the product. Responsibilities include building relationships with customers, driving renewals and expansions, overseeing design and execution of AI use cases, conducting data analysis, and communicating customer insights to internal teams.
As a Senior Customer Success Manager (CSM) at CoLab, you will play an integral role in the success of our customers as their primary relationship-holder in partnership with your Sales Team peers. You will be directly responsible for ensuring customers are maximizing the value received from our partnership, translating to their revenue retention, revenue growth and advocacy. This will be accomplished by acquiring a deep understanding of the business outcomes they’re looking to achieve, prescribing and holding customers accountable to the actions necessary (product adoption, processes, changement management disciplines) to achieve these outcomes and communicating the business impact driven. Integral to your success will be the ability to establish strong relationships at all levels of a customer's organization (C-Suite, VP, Director, Manager, frontline engineers), mobilizing each stakeholder to help drive the adoption of CoLab in order to support their organization in bringing higher quality products to market faster.
Senior Customer Success Manager at Horizons responsible for managing global clientele seeking international expansion. Key responsibilities include client relationship management, strategic account growth, client success, and mentoring junior team members.
Responsible for driving customer adoption and growth, building positive relationships with customers, and increasing customer retention and adoption rates. Acts as a single point of contact for customers and serves as a customer advocate. Coordinates with internal teams to ensure customer success and satisfaction.
Responsible for supporting customers, enriching documentation, driving campaigns, onboarding new customers, collaborating with sales and support, and collecting customer feedback. Must have customer-facing experience, empathy, passion for technology, and excellent presentation and organizational skills.
The Sr. Customer Success Manager at Visier is responsible for driving exceptional customer experiences post-sales, focusing on product optimization, adoption, and engagement to drive renewals, expansion, and advocacy. Collaborates with sales teams to align customer outcomes and maximize value from the Visier solution. Manages customer relationships, resolves escalations, and provides industry insights to drive strategic outcomes.
The Sr. Customer Success Manager at Visier is responsible for driving an exceptional customer experience through proactive outreach, strategic account planning, and building consultative relationships. They collaborate closely with Sales to ensure customers maximize value from the Visier solution and achieve their business goals. The Sr. CSM serves as the primary point of contact for customers, resolves escalations, provides industry insights, and meets customer satisfaction targets.
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As a Senior Manager of Digital Customer Success at 1Password, you'll be responsible for building out the self-serve customer journey, managing email campaigns, webinars, and low touch support to maximize customer growth. Your role will involve enhancing processes, driving activation, and minimizing churn within the digital customer segment. Adaptability, clear communication, and a desire to build will be crucial for success in this role.
Senior Manager role in Digital Customer Success at 1Password, responsible for building self-serve customer journey, managing team, and driving growth and retention through email campaigns, webinars, and digital engagement strategies.
Lead a team of Customer Success Managers for enterprise and strategic customers, guide post-sales onboarding, act as a trusted advisor, and drive adoption of Highspot platform within customer organizations.
Seeking a strategic and customer-focused Head of Customer Success to lead customer success initiatives, oversee the customer lifecycle, and ensure high levels of customer satisfaction and retention. Responsibilities include developing onboarding strategies, monitoring customer health, customizing upsell opportunities, leading and mentoring the customer success team, and aligning strategies with business goals. Requires proven track record in customer success management, strong leadership skills, analytical and organizational skills, CRM system experience, and focus on results.
The Customer Success Associate will manage renewals, drive revenue growth, build and manage client relationships, develop success plans, share best practices, and resolve client issues. They will also coordinate training sessions, advocate for clients and the company, and report product bugs.
Join the Customer Success team at Highspot as a Senior Manager, responsible for leading Enterprise Customer Success Managers in guiding customers through post-sales onboarding and being a trusted advisor. Build and sustain customer relationships, drive the adoption of Highspot, and ensure customers maximize platform benefits.
As a Customer Success Associate at Xello, you will manage client relationships, drive revenue growth, and ensure client satisfaction. You will develop success plans, conduct training sessions, and collaborate with internal teams to resolve issues. Strong communication, problem-solving, and organizational skills are essential for this role.
As a WFM Customer Success Specialist, you will play a crucial role in driving WFM Success initiatives by providing tailored solutions to customers, nurturing relationships, onboarding customers, and contributing to team development. Your role involves identifying growth opportunities, collaborating with various teams, and optimizing processes to enhance profitability and market presence.
Lead a team of Customer Success Managers supporting clients on the Plus plan, develop and execute strategies to drive customer success, increase retention, improve satisfaction, and identify upsell opportunities, coach and mentor team members for career growth, and ensure team and business growth.
Lead a team of Customer Success Managers to support clients on Thinkific's Plus plan, drive customer success, retention, satisfaction, and upsell opportunities. Develop team strategy, manage day-to-day operations, and enhance team performance and growth.
Partner Success Manager role at Aptos Foundation Ecosystem team, providing support to exchange partners, integrating Aptos protocol, collaborating on campaigns, educational initiatives, and partnerships.
OpenPhone is looking for a dynamic and experienced manager to lead their customer success team, focusing on customer retention and growth by developing post-sales strategies, driving high-performing teams, and fostering strategic relationships with key accounts.
As a Partner Success Principal at Via, you will be responsible for leading the success of advanced transportation systems in partner cities, consulting with city and agency leaders, analyzing data to drive decisions, and negotiating partnership agreements. Ideal candidates have 7+ years of client-facing experience, thrive in fast-paced environments, and excel in data analysis and relationship building.
The Manager of Customer Experience will be responsible for managing and developing a team that handles commercial and retail customers across Canada. They will focus on delivering best-in-class customer experience, increasing customer satisfaction, and maintaining customer relationships. The role involves overseeing customer support, order execution, and collaborating with various departments to ensure business continuity and growth in revenue and volume. The Manager will also track performance metrics, provide coaching to team members, and implement process improvements.
Candex is hiring a RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth. The role includes overseeing client launches, driving adoption, addressing support issues, conducting business reviews, and identifying business and client expansion opportunities.
Seeking a highly organized and empathetic Customer Success Specialist to provide top-notch assistance to the Advisor Team and support customers through the life insurance application process. Responsibilities include managing life insurance applications, coordinating with clients and vendors, tracking payments, and maintaining accurate policy records.
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