Top Customer Success Manager Jobs in Vancouver

Own the post-sale customer lifecycle for B2B SaaS accounts, including onboarding, rollout coordination, issue resolution, account health, renewals, retention, adoption, and expansion. Lead cross-functional communication with customers and internal teams, document feedback and action items, identify churn risks and upsell opportunities, and standardize customer success processes. Requires high autonomy, urgency, strong communication, and comfort with CRM systems, workflow automation, and multi-site deployments.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

The Client Success Manager will build and manage relationships with clients, ensuring they derive high value from Gartner services and collaborating with internal teams for client satisfaction.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Own the post-go-live experience for partner-referred customers, drive account growth and advocacy, manage escalations, build partner-led CS processes and infrastructure, collaborate with internal teams, and mentor colleagues to scale the program.

Own strategic enterprise clients, build executive trust, ensure measurable ROI and adoption, drive expansion, create playbooks, and surface client feedback to influence product roadmap.

The Customer Success Manager will manage mid-market and enterprise clients, ensuring satisfaction, driving adoption, and delivering value through insights and effective onboarding.

Manage named enterprise accounts to drive adoption, retention, and expansion of Multiplier's global hiring platform. Build trusted relationships, monitor product usage, identify growth opportunities, coordinate cross-functional teams, and relay customer feedback to shape product roadmap.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.

The Scaled Customer Success Manager will drive adoption and retention for a portfolio of small to mid-sized customers through proactive outreach and creative engagement tactics, managing onboarding, product usage, and renewals while maximizing customer value.

As a Customer Success Manager, you will onboard accounting firms, drive client engagement with Plooto, manage accounts, and achieve growth targets.

The Enterprise Customer Success Manager manages relationships with high-value customers, driving success through onboarding, adoption, and collaboration across teams to foster growth and retention.

Manage a large portfolio of SMB SaaS customers, serving as the primary contact, driving product adoption, preventing churn, managing renewals, resolving issues, and identifying growth opportunities. Use customer data and automation to deliver value at scale, collaborate with sales, marketing, product, and support teams, and encourage customer advocacy through testimonials and case studies.

Manage inside sales and customer success for service products across the Canada territory. Sell warranty extensions, maintenance contracts, qualifications, and renewals; acquire and consult with customers; negotiate contracts; track opportunities; prepare sales forecasts; and maintain customer relationships. Use SAP, Cloud for Service, and Salesforce to create quotes and record sales activity. Travel to customer locations up to 25%, including overnight travel.

Manage the customer lifecycle for mid-market strategic accounts, driving customer health, retention, and expansion. Build trusted relationships with customers and C-suite executives, identify opportunities to increase platform adoption, maintain accurate records in Salesforce, mentor Customer Success teammates, and advocate for customer needs internally. The role requires managing a book of enterprise business, handling technically complex processes, prioritizing deadlines, and delivering exceptional customer experiences in a remote-first SaaS environment.

Manage the post-onboarding lifecycle for a portfolio of SMB SaaS customers across North America. Responsibilities include monitoring customer health, retention, and expansion; building trusted executive relationships; identifying growth opportunities; maintaining accurate customer success records; advocating for customer needs internally; and collaborating with product, sales, and leadership to improve customer outcomes.

Manage the post-sales lifecycle for a portfolio of customers: drive adoption, mitigate renewal risk, coordinate executive reviews, champion AI-enabled workflows, maintain Salesforce and HubSpot records, and collaborate with Sales and Solutions to retain and grow accounts.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.

The Strategic Customer Success Manager nurtures client relationships, drives product adoption, and ensures clients achieve their business goals through SOCi's AI-powered solutions.

Manage a portfolio of clients to drive value realization, onboarding success, and renewals. Act as trusted advisor, provide consultative guidance on financial planning processes, leverage data and CSM tools (Gainsight, SFDC) to identify risks/opportunities, collaborate cross-functionally, support escalations, and build scalable, repeatable success processes.

The Customer Success Manager at Clio develops relationships with high-value accounts, drives customer engagement, and advocates for client needs using AI insights to enhance business outcomes.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

Hybrid sales and customer success role responsible for new business prospecting (60%), managing full sales cycles, onboarding and growing existing accounts (40%), driving retention, identifying upsell opportunities, and coordinating cross-functional teams to ensure product adoption and customer satisfaction.