Top Customer Success Manager Jobs in Vancouver

Own a book of agency clients as primary contact: run regular check-ins, coordinate projects across ads/automation/strategy teams, clear blockers, update Notion/CRM, log client communications, and drive retention through proactive communication and timely delivery.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.

Manage post-sales customer relationships to drive platform adoption, satisfaction, and renewals. Monitor customer health using usage metrics, define goals/KPIs, perform business reviews, identify expansion opportunities, escalate risks, and collaborate cross-functionally to deepen adoption and long-term engagement.

Own technical success for a portfolio (~45) of creators through build, QA, App Store submission, optimisation, and long-term stability. Troubleshoot complex configurations, integrations, automation logic and backend setups; review crash logs; ensure SDK adoption; document best practices; and partner with Product & Engineering to reduce friction and improve launch workflows and feature adoption.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

The Customer Success Manager ensures customers achieve measurable outcomes using the SQREEM platform by driving outcomes, providing strategic advice, managing customer health, and expanding revenue within accounts.

Own and grow a portfolio of Commercial and Mid-Market customers, driving adoption, value realization, retention, and expansion. Act as a trusted security advisor on Identity and Access Management, deliver renewals and forecasts, execute success plans, engage executives, identify upsell opportunities, and operate with rigorous forecasting, health scoring, and CRM hygiene.

The Customer Success Manager at SimScale drives post-sales lifecycle for customers, ensuring product success, managing relationships, and executing strategies for customer retention and business growth.

Manage day-to-day relationships for a portfolio of enterprise SaaS customers, ensuring value realization, renewals, training, issue resolution, and cross-functional coordination with Support, Product, Delivery, and Sales to drive adoption and expansion of Exiger's supply chain risk platform.

Manage a high-volume portfolio of Enterprise and Commercial customers using a tech-touch model to drive product adoption, engagement, retention, and renewal readiness via digital touchpoints, playbooks, and data-driven interventions. Monitor customer health signals, execute scaled workflows, maintain accurate CS platform data, escalate risks or expansion opportunities, and partner cross-functionally to optimize the customer experience.

Manage full customer lifecycle from onboarding to renewal and expansion. Drive adoption, demonstrate ROI, identify upsell opportunities, and lead cross-functional account teams. Proactively flag risk, multi-thread accounts, and enable customers to use Klue's AI-driven competitive intelligence platform.

The Customer Success Manager at Quandri manages mid-market insurance brokerage accounts, focusing on customer adoption, retention, and driving revenue growth by ensuring product value and seamless experiences through proactive engagement and collaboration with various teams.

The Customer Success Manager II drives success and growth for enterprise customers, focusing on account management, product adoption, and customer advocacy while collaborating with internal teams.

As a Client Success Manager, you will support clients in implementing VALD technology, manage onboarding, build relationships, identify needs, and ensure client satisfaction.

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

The Customer Success Manager will manage high-value enterprise accounts, engage with C-level clients, drive customer success initiatives, and provide insights using BI tools.

The Customer Success Manager will drive customer retention and expansion through engagement strategies, account reviews, and satisfaction calls while collaborating with onboarding and managing renewals.

Manage a portfolio of strategic customer accounts across the lifecycle to drive adoption, satisfaction, renewals, upsell, and reduce churn. Build strategic account plans, monitor KPIs, run business reviews, coordinate cross-functional teams, act as escalation point, and implement scalable success programs.

Own partner lifecycle from sales hand-off through fast-paced onboarding and long-term retention. Manage 40–50 account onboardings monthly, execute project plans and data migrations, run QBRs, drive SaaS adoption, reduce churn, and collaborate cross-functionally to maximize partner value.

Guide attendees before, during, and after events: help select packages, provide real-time support, follow up on recordings/materials, collect feedback, and educate customers to maximize event value.

Serve as primary contact for attendees to ensure satisfaction, retention, and upsell opportunities. Generate qualified leads, maintain and clean Salesforce data, build dashboards and train users, and develop partnership opportunities to drive revenue and growth.

Manage a large pooled portfolio of eCommerce merchants to protect retention and source expansion. Triage inbound signals via shared inbox and AI tools, run value consultations, book escalations, and execute one-to-many engagement like webinars and campaigns to drive feature adoption and Net Retention.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

The Customer Success Manager will oversee a customer portfolio, drive user adoption, manage renewals, and identify expansion opportunities while collaborating with various internal teams to optimize customer success with Nue's products.