Top Customer Success Manager Jobs in Vancouver

Own the full B2B customer relationship from onboarding through renewal and expansion. Drive adoption, platform completeness, ROI documentation, stakeholder engagement, change management, and commercial outcomes. Lead cross-functional account teams, identify risks and opportunities, support AI and integration deployments, and build trusted relationships from champions to executive buyers.

Manage B2B customer relationships throughout onboarding, adoption, renewal, and expansion. Develop account plans, conduct business reviews, resolve escalated issues, identify upsell opportunities, monitor churn risk, and collaborate cross-functionally to improve retention, satisfaction, revenue, and margins. The role involves using HubSpot to track customer interactions, maintaining account updates, and conducting approximately 5–8 proactive customer meetings weekly.

Own post-sale relationships with merchant and enterprise customers from onboarding through renewal and expansion. Manage account health, retention, QBRs, churn prevention, adoption, and growth while reporting ARR, churn, and NPS. Serve as the customer voice internally, coordinate with cross-functional teams, support product feedback, and build scalable success processes. Use AI tools daily for reporting, account analysis, documentation, and issue triage. Logistics, API integration, and enterprise account experience are required.

Own the full customer lifecycle for US and Americas accounts, including onboarding, relationship management, account health, retention, renewals, expansion, and advocacy. Act as a strategic advisor, gather customer insights, resolve issues, and collaborate with Sales, Operations, Product, and Engineering to maximize customer value and growth. The role requires working US Eastern Time hours and managing multiple accounts in a fast-paced SaaS environment.

Manage enterprise customer relationships, develop success plans, lead business reviews, guide onboarding and platform adoption, mitigate risks, support renewals and expansion, and advocate for customer needs. Collaborate with Product, Support, and Sales teams to drive customer outcomes and engagement across a portfolio of strategic accounts.

The Senior Customer Success Manager manages enterprise client partnerships, drives adoption and value from PointClickCare solutions, and engages executive stakeholders. Responsibilities include developing customer success plans, providing strategic guidance, monitoring customer health, mitigating churn, managing escalations, and creating recovery plans for at-risk accounts. The role requires strong communication, relationship management, data analysis, CRM proficiency, and the ability to work independently in a remote environment with travel to client locations.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Own a portfolio of merchants across adoption, value realization, expansion, and renewal. Lead success plans, monitor operational KPIs, conduct business reviews, identify upsell opportunities, mitigate churn risk, manage escalations, and advocate for customers across Operations, Product, and Engineering. The role requires fulfillment or e-commerce expertise, analytical ability, executive communication, and experience driving customer growth and retention outcomes.

Manage day-to-day delivery for multiple client accounts and projects, including project plans, timelines, budgets, scope, risks, resources, documentation, and communication. Coordinate internal teams and client stakeholders, facilitate meetings, track commitments, resolve blockers, escalate issues, and ensure engagements remain on schedule and within budget. The role also identifies expansion opportunities, supports consistent project-management practices, and maintains strong client relationships in a consulting and technology-services environment.

Manage and grow a portfolio of strategic B2B client accounts, overseeing deployment, launch, optimization, expansion, and renewal. Build trusted relationships, identify revenue opportunities, proactively resolve issues, and develop tailored solutions with Product, Marketing, and Deployment teams. The role requires understanding financial industry trends and client needs while using AI tools to accelerate work.

Manage enterprise client accounts, serving as the primary contact while driving retention, growth, satisfaction, and upsell opportunities. Lead client reviews, presentations, proposals, and social media strategy initiatives. Support project implementation, maintain Salesforce records, collaborate with internal teams and partner agencies, and contribute to new business pitches and strategic offerings. The role requires strong account management, social media expertise, budgeting, communication, organization, and presentation skills.

Manage enterprise client accounts, serving as the primary contact, driving retention, growth, satisfaction, and upsell opportunities. Lead client reviews, presentations, proposals, social media strategy, project implementation, budgeting, and Salesforce updates. Collaborate with strategy, insights, revenue, operations, and partner agencies while contributing to pitches and strategic offerings. The role requires strong social media expertise, communication, organization, problem-solving, and presentation skills in a remote, global environment.

Manage a portfolio of 20–30 mid-market healthcare SaaS accounts, building stakeholder relationships, executing success plans, leading pilots and implementations, driving adoption, conducting QBRs, and owning renewals and expansion. Use customer usage data to identify risks and opportunities, guide organizational change, communicate value, and collaborate with Sales, Implementation, Product, and Customer Success Associates to achieve measurable outcomes.

Manage enterprise SaaS customer relationships from onboarding through adoption, retention, and expansion. Serve as the primary customer liaison, conduct business reviews, communicate ROI, develop success plans, monitor customer health, resolve escalations, and coordinate with Product, Engineering, Support, and Sales. Provide platform education, communicate roadmap updates, identify adoption opportunities, and deliver measurable customer value.

Manage and grow staffing-services client accounts, lead new-client onboarding, generate and qualify business opportunities, nurture sales pipelines, support lead transfers, and provide consultative outreach. The role also includes regional client-engagement leadership, team mentorship, performance management, and market intelligence focused on infrastructure-related services.

Own post-go-live relationships for partner-referred customers, driving adoption, retention, expansion, advocacy, and long-term value. Manage customer health, risks, renewals, escalations, and executive stakeholder relationships while collaborating with partners and internal teams. Help build the Partner Customer Success function, including processes, segmentation, engagement strategies, enablement, and operational infrastructure. Use customer insights and AI tools to improve outcomes, and mentor team members.

Manage the customer lifecycle for mid-market strategic accounts, driving customer health, retention, expansion, and platform adoption. Build trusted relationships with customers and C-suite stakeholders, identify growth opportunities, maintain accurate Salesforce records, advocate for customer needs internally, and mentor Customer Success colleagues. The role requires strong communication, technical learning ability, deadline management, and experience managing enterprise customers and a book of business.

Own the end-to-end customer journey for AgentPro, including onboarding, product enablement, feature adoption, retention, renewals, expansion, and escalation management. Coordinate with grant delivery specialists to meet deadlines and quality standards, monitor usage and customer health metrics, collect NPS feedback, resolve operational issues, and guide clients toward self-service AI capabilities.

Own a portfolio of accounting firms as the commercial and strategic customer success leader. Drive onboarding value realization, renewals, expansion, adoption, retention, and revenue growth. Build executive relationships, success plans, ROI analyses, renewal forecasts, and churn save plans. Use customer data, health metrics, AI tools, and analytics to identify risks and opportunities. Collaborate with Sales, Product, Engineering, Marketing, Implementation, Support, and Education teams to improve customer outcomes and influence roadmap priorities.

Own post-purchase customer success for real estate investor buyers. Responsibilities include onboarding, activation, account health scoring, retention and churn management, escalations, refund resolution, customer feedback analysis, reporting, and building playbooks from scratch. The role partners with sales, support, product, engineering, and analytics while directly owning retention metrics and working at least four hours daily with US Eastern Time.

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

Own strategic enterprise accounts throughout onboarding, implementation, adoption, retention, and renewal. Lead customer kickoffs, configure cloud marketplace listings and integrations, provide training and support, resolve or triage issues, identify expansion opportunities, maintain account health records, and collaborate with Sales, Product, Engineering, and Account Management. Contribute to customer documentation, playbooks, help content, and scalable customer success processes.

Own the full customer lifecycle for a portfolio of technology clients, including onboarding, adoption, retention, renewals, expansions, and escalations. Lead client conversations, identify growth opportunities, maintain account records in HubSpot, collaborate with Product on roadmap feedback, and help improve AI-powered customer success tools. The role requires occasional early morning and late afternoon availability to support clients.

Own partner lifecycle from sales hand-off through fast-paced onboarding and long-term retention. Manage 40–50 account onboardings monthly, execute project plans and data migrations, run QBRs, drive SaaS adoption, reduce churn, and collaborate cross-functionally to maximize partner value.

Manage post-onboarding client relationships across adoption, expansion, advocacy, and renewal. Guide customers in designing and optimizing learning programs through Absorb LMS, deliver enablement, measure learning outcomes and ROI, monitor account health, resolve risks, and identify expansion opportunities. The role combines B2B SaaS customer success with Learning and Development expertise, requiring consultative communication, commercial acumen, cross-functional collaboration, and familiarity with SaaS, APIs, and web technologies.