Customer Success Manager

Boon is an AI agent platform designed specifically for supply chain and logistics providers—the backbone of our economy. Founded in the San Francisco Bay Area in 2023 by product and engineering leaders from Samsara, Apple, Google and DoorDash. Boon is backed by leading Silicon Valley venture capitalists.

At Boon, you'll play a critical role in shaping the future of AI-driven supply chain and logistics operations. Our team is dedicated to constant innovation, empowering customers to streamline crucial operational and revenue-generating workflows. We enable logistics providers to serve their customers better, delivering food, supplies, equipment, and people swiftly and efficiently. Joining us at this early stage means you’ll have significant autonomy and opportunities to make an immediate and lasting impact on a vital industry.

As a Customer Success Manager at Boon, you will own value realization for fleet customers, helping define the future of AI-powered operations in the trucking industry. You’ll serve as a trusted advisor as customers adopt automation agents across compliance, safety, dispatch, and back office operations. You’ll partner with operations leaders and frontline users to embed Boon’s tools into daily workflows, unlock measurable ROI, and scale adoption across their business. You’ll also work closely with Product and Sales to shape our roadmap and grow strategic customer relationships over time

• Lead onboarding and change management to ensure smooth deployment of Boon’s AI agents and rapid time-to-value

• Deliver tailored training and enablement sessions for operations staff, dispatchers, and compliance teams.

• Build strong relationships with customers—from frontline users to executive stakeholders

• Track and drive adoption, usage, and automation outcomes across the customer lifecycle

• Partner with Sales to identify expansion opportunities and ensure renewal readiness

• Act as the voice of the customer, surfacing insights to Product and Engineering to improve our platform

• You thrive in fast-moving environments and love solving real-world operational problems with technology

• You have experience navigating complex organizations and aligning diverse stakeholders

• You’re a clear communicator and confident facilitator who can lead both training sessions and executive conversations

• You’re outcome-oriented and love turning product usage into measurable impact

• You take ownership of your customers’ success and proactively identify ways to deliver more value

• You’re energized by cross-functional work and enjoy collaborating with Product, Sales, and Support teams

• 5+ years in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting

• Experience supporting customers in B2B SaaS environments; logistics, transportation, or AI is a plus

• Demonstrated success driving adoption, retention, and expansion within complex customer accounts

• Strong project management and communication skills across both operational and executive audiences

• Proficiency in tools like Salesforce, Airtable, and other customer engagement platforms

• Willingness to travel occasionally to customer sites for relationship-building and strategic planning

At Boon, we want to attract and retain the best employees and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. This estimate can vary based on the above mentioned factors, so the actual starting annual base salary may be above or below this range. A Boon employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company.

As an equal-opportunity employer, Boon is committed to providing employment opportunities to all individuals. All applicants for positions at Boon will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.