Top Customer Success Manager Jobs in Vancouver

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.

Serve as the technical lead for assigned customers, ensuring product delivery excellence, governance, and client satisfaction. Understand customer data schemas and integrations, conduct technical discovery, provide platform enablement and recommendations, monitor account health using DOMO, produce status reports, and guide support and engineering teams to resolve issues and drive outcomes.

Manage a portfolio of high-value SaaS accounts as a trusted advisor, driving adoption, retention, upsell, and ROI using AI-driven insights. Lead executive business reviews, coordinate cross-functional engagement, advocate for customers, coach teammates, and contribute product feedback to improve legal practice management workflows and AI features.

The Senior Customer Success Manager will manage relationships with enterprise clients, support onboarding, lead projects, and enhance team productivity in the healthcare sector.

The Account Manager will manage client relationships, identify growth opportunities, ensure client satisfaction, and collaborate with teams for successful service delivery.

The Customer Success Manager will partner with clients to develop growth strategies, ensure onboarding efficiency, monitor account health, and provide education on services and financial literacy.

As a Lead Customer Success Manager, you will build customer relationships, manage the customer lifecycle, analyze engagement metrics, and deliver program demos to ensure customer success.

As a Bilingual Client Success Manager, you will retain and grow dealer relationships, drive product adoption, optimize dealer performance, and improve client satisfaction while collaborating across teams.

Own commercial outcomes for a portfolio of accounting firm customers: drive retention, expansion, adoption, and ROI. Build success plans, forecast renewals, diagnose risk, lead executive reviews, and translate customer insights into product and revenue strategies while collaborating across Sales, Implementation, Support, Product, and Marketing.

Serve as primary advisor for a portfolio of enterprise customers, driving value realization, adoption, retention and advocacy. Orchestrate cross-functional teams, run Quarterly Business Reviews, develop success plans, monitor health metrics, and resolve customer needs to meet clients' business objectives.

Lead onboarding, training, and adoption for Weave's AI-driven SaaS platform; customize document templates; establish CS processes; drive account advocacy, renewal, and expansion; act as customer-product conduit; provide virtual and in-person enablement (up to 50% travel).

Own the post-sale lifecycle for enterprise accounts, drive GRR/NRR, manage renewals and expansions, run executive reviews and success plans, boost product adoption, use AI-assisted tooling for efficiency, forecast renewals, document outcomes in Gainsight, and collaborate with Product and Sales to surface case studies and customer-driven product improvements.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

The Senior Customer Success Manager will manage a portfolio of mid-market and enterprise customers, ensuring successful onboarding, implementation, and engagement while supporting expansion opportunities and fostering long-term relationships.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.