Top Customer Success Manager Jobs in Vancouver

Own end-to-end onboarding and drive customer adoption, run proactive check-ins and Quarterly Business Reviews, coordinate cross-functional issue resolution, build repeatable playbooks, templates and reporting, and help shape the Customer Success function while collaborating with international colleagues.

The Client Success Manager will build and manage relationships with clients, ensuring they derive high value from Gartner services and collaborating with internal teams for client satisfaction.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Own strategic enterprise clients, build executive trust, ensure measurable ROI and adoption, drive expansion, create playbooks, and surface client feedback to influence product roadmap.

The Customer Success Manager will manage mid-market and enterprise clients, ensuring satisfaction, driving adoption, and delivering value through insights and effective onboarding.

Manage named enterprise accounts to drive adoption, retention, and expansion of Multiplier's global hiring platform. Build trusted relationships, monitor product usage, identify growth opportunities, coordinate cross-functional teams, and relay customer feedback to shape product roadmap.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.

The Scaled Customer Success Manager will drive adoption and retention for a portfolio of small to mid-sized customers through proactive outreach and creative engagement tactics, managing onboarding, product usage, and renewals while maximizing customer value.

Manage inside sales and customer success for service products across the Canada territory. Sell warranty extensions, maintenance contracts, qualifications, and renewals; acquire and consult with customers; negotiate contracts; track opportunities; prepare sales forecasts; and maintain customer relationships. Use SAP, Cloud for Service, and Salesforce to create quotes and record sales activity. Travel to customer locations up to 25%, including overnight travel.

The Strategic Customer Success Manager nurtures client relationships, drives product adoption, and ensures clients achieve their business goals through SOCi's AI-powered solutions.

Manages strategic customer relationships for Insurity’s SaaS insurance products, serving as the primary customer contact and coordinating with internal teams. Responsibilities include onboarding, business reviews, adoption, satisfaction and churn monitoring, escalations, contract compliance, billing accuracy, renewals, upselling, presentations, and customer KPI analysis. The role also manages medium-complexity enhancements, change requests, statements of work, continuous improvement, and team mentorship. Requires customer success experience in SaaS or insurance, national-account experience, strong communication, digital literacy, and less than 10% travel.

The Customer Success Manager at Clio develops relationships with high-value accounts, drives customer engagement, and advocates for client needs using AI insights to enhance business outcomes.

Hybrid sales and customer success role responsible for new business prospecting (60%), managing full sales cycles, onboarding and growing existing accounts (40%), driving retention, identifying upsell opportunities, and coordinating cross-functional teams to ensure product adoption and customer satisfaction.

Manage customer lifecycle from onboarding through renewal and expansion. Coordinate with Growth Strategists, engineers, and AI systems to launch experiments, drive adoption, quantify ROI, run business reviews and demos, translate feedback into product priorities, and identify upsell and renewal opportunities while building scalable CSM processes.

The Client Success Manager will build and manage relationships with clients, ensuring their needs are met and delivering high value for their investment in Gartner services.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage strategic enterprise and mid-market SaaS merchants, serving as a consultative partner and product expert. Own renewal strategy, drive platform adoption, demonstrate ROI, resolve escalations, facilitate business reviews, track portfolio metrics, and collaborate cross-functionally to improve retention, expansion, and merchant outcomes.

Manage a book of 50–70 growth-stage merchants to drive retention, product adoption, and expansion. Conduct business reviews and success plans, use data and health signals to prioritize work, partner with Sales and cross-functional teams, and resolve product/support issues to achieve measurable merchant outcomes.

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

As a Customer Success Manager, you will drive adoption and revenue growth for AI solutions, manage Enterprise accounts, and ensure customer success through strategic execution and relationship management.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

Serve as strategic partner to enterprise clients to drive ROI from fraud detection and AML solutions. Lead onboarding, monitor detection performance, advise on ML and rule-engine usage, coordinate with Product and Engineering, run QBRs, educate on best practices, and identify expansion and optimization opportunities.

The Customer Success Manager ensures customers achieve measurable outcomes using the SQREEM platform by driving outcomes, providing strategic advice, managing customer health, and expanding revenue within accounts.