Top Customer Success Manager Jobs in Vancouver

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

Hybrid sales and customer success role responsible for new business prospecting (60%), managing full sales cycles, onboarding and growing existing accounts (40%), driving retention, identifying upsell opportunities, and coordinating cross-functional teams to ensure product adoption and customer satisfaction.

Own post-sale relationships with electric utility customers, drive adoption and ROI of the Buzz Solutions platform, identify expansion and at-risk accounts, coordinate training and enablement, advocate customer needs to product and engineering, and maintain account health data in Salesforce.

Manage customer lifecycle from onboarding through renewal and expansion. Coordinate with Growth Strategists, engineers, and AI systems to launch experiments, drive adoption, quantify ROI, run business reviews and demos, translate feedback into product priorities, and identify upsell and renewal opportunities while building scalable CSM processes.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

The Client Success Manager will build and manage relationships with clients, ensuring their needs are met and delivering high value for their investment in Gartner services.

Manage a portfolio of SMB customers, driving adoption, retention, and growth, while providing strategic guidance and support.

Manage a book of enterprise customers to drive adoption, renewals, and expansion for Chromatic and Storybook. Monitor customer health, surface risks, run business reviews, partner cross-functionally with Sales/Product/Engineering, create account plans, analyze usage metrics, and build scalable CS processes and playbooks.

Manage full customer lifecycle for North American customers—onboarding, adoption, training, renewals—while building proactive relationships, coordinating with support/engineering/product, tracking success metrics, and supporting upsell opportunities.

As an Enterprise Customer Success Manager, you will advise large customers on financial tech solutions, manage account health, and drive product adoption and retention through strategic relationships.

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

Manage and grow relationships with an assigned portfolio of clients, understand their business priorities, recommend actions to drive value and retention, engage clients virtually, and collaborate internally to maximize Gartner-delivered value and client ROI.

The Technical Customer Success Manager serves as the main liaison between clients and technical teams, ensuring successful project delivery and client satisfaction. Responsibilities include project tracking, communication, and fostering relationships with clients.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, surface upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

The Customer Success Manager ensures customers achieve measurable outcomes using the SQREEM platform by driving outcomes, providing strategic advice, managing customer health, and expanding revenue within accounts.

Serve as strategic partner to enterprise clients to drive ROI from fraud detection and AML solutions. Lead onboarding, monitor detection performance, advise on ML and rule-engine usage, coordinate with Product and Engineering, run QBRs, educate on best practices, and identify expansion and optimization opportunities.

The Customer Success Manager at SimScale drives post-sales lifecycle for customers, ensuring product success, managing relationships, and executing strategies for customer retention and business growth.

Serve as primary Customer Success Manager for Freedom360 clients: manage onboarding, campaign execution, renewals, and business reviews; build relationships; demonstrate ROI; maintain CRM records; provide strategic insights and improve client experience with the program team.

Lead onboarding, training, and adoption for customers of a cybersecurity SaaS product. Act as trusted technical advisor, resolve issues, monitor usage, drive retention and upsell, and collaborate with Product, Engineering, and Sales to improve customer outcomes.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

Manage enterprise banking accounts to ensure customer adoption, retention, and measurable business outcomes using Verint solutions. Drive renewals and upsells, build executive relationships, coordinate cross-functional resources, set success metrics, deliver program reviews and reporting, and ensure customers realize continuous value from deployed solutions.

Manage and nurture event-marketer clients to maximize use of Hive. Provide email marketing strategy, onboard and retain customers, gather product feedback, support top partners, and help scale customer experience and educational content.