Top Customer Success Manager Jobs in Vancouver

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

The Customer Success Manager will manage high-value enterprise accounts, engage with C-level clients, drive customer success initiatives, and provide insights using BI tools.

The Customer Success Manager will drive customer retention and expansion through engagement strategies, account reviews, and satisfaction calls while collaborating with onboarding and managing renewals.

Manage a portfolio of strategic customer accounts across the lifecycle to drive adoption, satisfaction, renewals, upsell, and reduce churn. Build strategic account plans, monitor KPIs, run business reviews, coordinate cross-functional teams, act as escalation point, and implement scalable success programs.

Own partner lifecycle from sales hand-off through fast-paced onboarding and long-term retention. Manage 40–50 account onboardings monthly, execute project plans and data migrations, run QBRs, drive SaaS adoption, reduce churn, and collaborate cross-functionally to maximize partner value.

Guide attendees before, during, and after events: help select packages, provide real-time support, follow up on recordings/materials, collect feedback, and educate customers to maximize event value.

Serve as primary contact for attendees to ensure satisfaction, retention, and upsell opportunities. Generate qualified leads, maintain and clean Salesforce data, build dashboards and train users, and develop partnership opportunities to drive revenue and growth.

Manage a large pooled portfolio of eCommerce merchants to protect retention and source expansion. Triage inbound signals via shared inbox and AI tools, run value consultations, book escalations, and execute one-to-many engagement like webinars and campaigns to drive feature adoption and Net Retention.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

The Customer Success Manager will oversee a customer portfolio, drive user adoption, manage renewals, and identify expansion opportunities while collaborating with various internal teams to optimize customer success with Nue's products.

Serve as trusted advisor for an enterprise Docebo LMS portfolio: drive adoption, translate strategy into platform configurations, manage renewals, mitigate churn, identify upsell opportunities, and coordinate cross-functional resources to deliver measurable learning outcomes.

Manage a portfolio of enterprise clients as a trusted advisor to drive adoption, retention, renewals, upsells, and strategic account planning. Develop success strategies, monitor customer health, deliver business reviews, provide data-driven insights, advocate for customers, collaborate cross-functionally, and mentor junior team members.

The Customer Success Manager maintains relationships with healthcare facilities, ensuring problem resolution, understanding clinical workflows, and collaborating across teams to enhance the customer experience.

Act as a strategic advisor for enterprise SaaS customers to drive retention, expansion, and AI-driven adoption. Build executive relationships, develop success plans with KPIs, lead business reviews, identify automation and Agentic AI use cases, manage risks, and collaborate cross-functionally to ensure measurable customer outcomes.

As a Customer Success Manager, you will provide email marketing strategy, maintain customer relationships, and enhance the overall customer experience as clients leverage our platform.

The Senior Customer Success Manager will manage a portfolio of mid-market and enterprise customers, ensuring successful onboarding, implementation, and engagement while supporting expansion opportunities and fostering long-term relationships.

Own strategic enterprise clients, build executive trust, ensure measurable ROI and adoption, drive expansion, create playbooks, and surface client feedback to influence product roadmap.

The Customer Success Manager will manage mid-market and enterprise clients, ensuring satisfaction, driving adoption, and delivering value through insights and effective onboarding.

The Scaled Customer Success Manager will drive adoption and retention for a portfolio of small to mid-sized customers through proactive outreach and creative engagement tactics, managing onboarding, product usage, and renewals while maximizing customer value.

As a Customer Success Manager, you will onboard accounting firms, drive client engagement with Plooto, manage accounts, and achieve growth targets.

The Customer Success Manager at Hive manages client relationships, provides email marketing strategies, and ensures customer engagement with the platform. Responsibilities include onboarding and nurturing clients, gathering feedback for product improvement, and crafting customer experience strategies.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

As a Key Account Manager, you will manage a portfolio of 100 clients, driving customer success through onboarding, account management, and retention strategies to achieve revenue goals.

The Customer Success Manager will oversee the customer journey from onboarding to success, gathering feedback, assisting in contracts, building relationships, and collaborating on GTM strategies.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.