Develops, writes, edits, and maintains accessible learning content for adult learners and professional certification programs. Translates complex policy, legal, technical, and compliance information into practical educational resources. Creates facilitator and participant guides, presentations, activities, and digital learning materials; applies adult learning principles; researches content; evaluates learner feedback; and improves programs. Manages content projects, timelines, stakeholder reviews, templates, and quality assurance while collaborating with instructional designers, subject matter experts, vendors, and internal teams.

Designs, develops, tests, and launches engaging digital learning experiences for staff, association teams, and REALTORS®. Creates eLearning modules, microlearning, videos, interactive resources, assessments, and multimedia assets using adult learning principles and Articulate 360. Collaborates with subject matter experts and cross-functional teams, manages learning projects, ensures accessibility and brand consistency, conducts quality assurance, and updates content based on feedback. Uses emerging learning technologies and AI-enabled tools to improve development efficiency and learner engagement.