Learning and Development Content Specialist

Learning and Development Content Specialist

Reports To: Manager, Learning and Development

Duration: 12-month Contract

Effective: January 2027

Salary Range: $80,000-$87,000 Annually

About Us

Our Social Purpose: CREA opens doors to thriving futures for all, beginning with home.

Based in Ottawa, The Canadian Real Estate Association (CREA) is the national voice of REALTORS® and an impassioned advocate for homeowners. The organization plays an important role in assessing and influencing important economic, policy and social issues.

We champion REALTORS® on behalf of Canadians, promoting awareness, education, and professional excellence in the profession.

Join us and be a part of a team that is working together to make home happen.

Position Overview

The Learning and Development (L&D) Content Specialist transforms complex information into clear, engaging educational resources that support the professional development of REALTORS®, brokers, association staff, and other real estate professionals across Canada. This role works collaboratively with subject matter experts, instructional designers, and internal and external stakeholders.

Core Competencies

• Communication

• Writing and Editing

• Creativity

• Collaboration

• Attention to Detail

• Critical Thinking

• Project and Time Management

Function

The Learning and Development (L&D) Content Specialist develops, writes, edits, and maintains high quality educational content that supports CREA's national learning strategy.

Key Responsibilities

• Develop ongoing educational communications and value-added learning resources for CREA certification holders, including newsletters, updates, resources, and other content that supports continued engagement.

• Translate complex, technical, legal, policy, or compliance-related information into clear, practical, and accessible learning content.

• Support the development and maintenance of CREA learning programs, including certification content, professional development resources, facilitator guides, participant guides, PowerPoint decks, case studies, activities, scripts, and supporting materials.

• Review, update, and quality-assure learning content to ensure accuracy, clarity, consistency, accessibility, learner engagement, appropriate formatting, and alignment with CREA standards before publication.

• Support evaluation activities by reviewing learner feedback, identifying content improvement opportunities, and recommending updates to learning resources and programs.

• Recommend opportunities to enhance learning experiences through new instructional approaches, educational technologies, AI enabled tools, and interactive learning strategies.

• Conduct research to fill content gaps, verify information, understand audience needs, and support evidence-informed learning design.

• Apply adult learning principles to create practical, learner-centred content, including case studies, scenarios, reflection questions, knowledge checks, and activities.

• Manage assigned content projects by developing timelines, tracking deliverables, coordinating feedback, applying revisions, and providing status updates.

• Create and maintain standardized templates, writing guidelines, review processes, and content development tools to support consistency across L&D programs.

• Work collaboratively with the L&D content team, as well as the LMS team, subject matter experts, internal stakeholders, and external vendors.

• Partner with Marketing, Communications, Translation, and other internal teams to support learner communications, program updates, promotional content, and member-facing resources.

• Provide support for program implementation, and other L&D projects as required.

Qualifications & Skills

Education & Experience

• A college or university degree in a related discipline or equivalent experience.

• 5 or more years of experience in developing, writing, editing, or managing learning content or educational programs for adult learners.

• Experience planning, developing, implementing, evaluating, and continuously improving adult learning programs and educational resources.

Technical Skills

• Exceptional writing skills, with the ability to create concise, creative, accessible, and effective instructional content.

• Strong research and analytical skills, with the ability to synthesize information from multiple sources into clear, learner-focused educational content.

• Ability to interpret complex policies, standards, and regulatory requirements and translate them into learner-friendly educational resources.

• Experience using eLearning authoring tools (such as Articulate 360) and collaborating with instructional designers to develop digital learning experiences.

• Knowledge of content management systems, preferably SharePoint.

Soft Skills

• Ability to incorporate stakeholder feedback while maintaining content quality, clarity, and consistency.

• Strong project and time management skills, with the ability to manage multiple priorities, adapt to change, and meet competing deadlines.

• Strong interpersonal, communication, collaboration, and facilitation skills.

Assets

• A Bachelor of Education, Master of Education, or graduate degree in adult education, instructional design, educational technology, or a related field.

• Experience working in the real estate industry, a professional association, or a not-for-profit organization.

Additional Requirements

• Ability to travel occasionally, as required.

We thank all applicants for their interest, however only those under consideration for the role will be contacted.

At CREA, we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.