Top Customer Support Jobs in Vancouver

As a Chatdesk Expert, provide customer support for brands through social media and email. Set your own schedule and work remotely.

Provide high-touch technical support for enterprise video conferencing and AV solutions. Troubleshoot complex issues across Logitech ecosystems and third-party apps (Zoom, Teams, Google Meet), manage customer expectations, escalate to engineering, produce knowledge-base content, and support hybrid enterprise deployments.

Serve as first-line customer and product support: troubleshoot and resolve inquiries via email/chat/calls, escalate and liaise with Product, Engineering and SRE, drive documentation and training, and champion product improvements and feature feedback to maximize user engagement.

As a Customer Support Developer at Airbyte, you will troubleshoot database issues, support customer integrations, develop database connectors, and collaborate cross-functionally to enhance database reliability and performance.

Make outbound calls to BMO InvestorLine clients to obtain missing documentation, clarify requirements, and resolve inquiries. Review submissions, document interactions, escalate complex issues, monitor for suspicious activity per AML rules, and adhere to regulatory and privacy standards while working remotely during specified hours.

Provide high-quality inbound support (email, chat, phone) for crew and client users: triage, troubleshoot, reproduce bugs, manage case backlog, escalate urgent issues, coordinate cross-functional resolution, document SOPs, mentor junior teammates, and surface product gaps and automation opportunities.

Provide technical assistance to B2B customers via phone, email, and chat; troubleshoot product issues; build product and industry expertise; collaborate with Customer Success, Product, and Engineering; document processes; advocate customer feedback; and contribute to cross-functional projects and team learning.

Handle customer inquiries across phone, email, chat, and social media; use Zendesk to track interactions; troubleshoot and resolve issues; document cases; collaborate with teams to improve processes and meet performance metrics.

Translate and review legal and customer support content from English into Thai using Phrase. Ensure accuracy, readability, adherence to style guides and character limits, perform copy editing and reviews, and communicate translation rationale. Provide rates for various task types. Must be US- or Canada-based.