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Leads and scales a global customer support function for a non-custodial crypto wallet. Responsibilities include managing and developing support staff, handling technical escalations, improving workflows and knowledge systems, monitoring service metrics, and enhancing AI-powered support. The role partners with Product, Engineering, Operations, and the AI Platform team on quality evaluation, safe human escalation, automation, rollout readiness, and user experience improvements.

Source, screen, and attract talent while partnering with hiring managers to develop recruitment strategies. Coordinate interviews, maintain ATS records, manage candidate communications, support employer branding, and report on recruiting progress. The role also contributes to HR projects in a fast-paced, global, fully remote Web3 organization.

The Senior Platform Engineer will manage and build cloud-native infrastructures, develop backend features, ensure high availability, and interface with users while leveraging AI to enhance developer productivity.

Own integrated product marketing strategies and campaigns across acquisition, retention, brand, community, and growth. Define product positioning, manage KPIs and budgets, lead go-to-market initiatives, develop Web3 community and influencer partnerships, and collaborate with Product, BD, ecosystem partners, and creative teams. The role requires active crypto ecosystem participation, on-chain analytics expertise, mobile attribution experience, and measurable multi-channel marketing results.

Own Trust Wallet’s global PR, brand positioning, executive communications, media relations, crisis communications, and creative marketing campaigns. Build relationships with technology, business, and crypto media; secure high-quality coverage; maintain consistent messaging; support rapid communications during security and product incidents; and position executives as Web3 thought leaders. The role is fully remote and requires deep crypto expertise, strong storytelling, global campaign experience, and at least five years in PR, corporate communications, or brand marketing.

Design, deploy, and maintain AWS and Databricks data infrastructure, data lakes, and scalable ETL pipelines. Build custom ingestion services and connectors using Airbyte, Go, and Python; optimize performance, reliability, monitoring, and data quality. Implement cloud data governance, security, access controls, encryption, and compliance practices while collaborating with platform engineers, analysts, and stakeholders.

Build production-quality, pixel-accurate UI components and interactions in React Native; prototype in Figma with designers; own the design system and component library; improve performance, animations, and cross-platform UI architecture; define design-to-dev tooling and collaborate across design and engineering.

Lead design, development, and maintenance of high-performance React Native mobile apps for iOS and Android. Build shared UI components, collaborate with backend/product/design teams, mentor engineers, optimize performance, and research new technologies to deliver scalable, production-grade mobile experiences.

Create and star in short-form video content that explains wallet features; identify and execute growth partnerships with influencers and affiliates; design and run online and in-person event activations, booth activations, and on-the-ground video coverage to drive user growth.

As a Backend Engineer at Trust Wallet, you'll develop backend features for multiple platforms, maintain infrastructure, ensure system monitoring, and foster team growth.