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The Machine Learning Engineer will enhance LLM-powered chatbot technologies, focusing on knowledge ingestion and ML-based analytics, while engaging in research and development.

This role involves providing presales solution architecture services, technical documentation, support for sales bids, and technical feedback to improve service delivery.

Supports business systems analysis within a defined area, collaborates with stakeholders, documents requirements, and assists with system testing and training.

The Implementation Consultant will manage stakeholder engagement, lead Salesforce solution design, support agile delivery, ensure compliance, facilitate change management, and provide ongoing training and mentoring.