Lead post-launch lifecycle, adoption, stabilization and continuous optimization of the CFC CRM platform across global markets. Own BAU roadmap, operational governance, integrations, release readiness, value measurement, and cross-functional orchestration with Data, Digital, Compliance, and Markets to ensure CRM delivers sustained commercial value and scalability.

Lead design, development, and deployment of enterprise AI agents and multi-agent systems. Architect scalable, secure AI/data systems, integrate vector DBs, embeddings, RAG, and cloud MLOps, drive automation/APIs, mentor engineers, set KPIs, and ensure observability, ethical AI, and production readiness.