Top Tech Jobs & Startup Jobs in Vancouver

As an Intermediate Software Engineer at Ada, you will collaborate with stakeholders to deliver and improve the messaging platform for customer service automation, using technologies like Python and Node.js. You will also participate in code reviews and address production issues while providing insights to enhance development practices.

The Senior Technical Writer at Ada will manage the product documentation for their AI-powered customer service platform. Responsibilities include creating clear content, testing integrations, and working hands-on with APIs and SDKs to validate user experiences and enhance documentation. The role requires collaboration with development teams to ensure quality and clarity in technical content.

As a Technical Support Advisor, you will troubleshoot and resolve complex technical issues for clients, ensuring exceptional customer service. You'll work with internal teams to optimize platform use, maintain product documentation, and escalate issues when necessary, all while adhering to service level agreements.

As an Intermediate Software Engineer, you will collaborate with various stakeholders to execute Ada’s roadmap by delivering a messaging platform that enhances the AI customer experience. Your role involves coding, ensuring operational excellence, mentoring team members, and addressing production issues in a collaborative environment.

The Senior Product Manager will leverage agile methodologies to enhance Ada's AI-driven customer service automation. They will develop strategic roadmaps, drive product launches, and facilitate cross-functional collaboration. The role emphasizes a customer-focused approach, using data analytics to measure success and inform product decisions.

The DevSecOps Engineer will be responsible for cloud architecture, security automation, infrastructure management, and collaboration with security engineers to enhance security protocols. This role includes maintaining system availability, participating in disaster recovery, and contributing to security operations, ensuring robust security practices across Ada's platforms.

The DevOps Engineer will build and maintain Ada's infrastructure, improve developer velocity, and ensure operational excellence. Responsibilities include managing cloud-based systems, automating tasks to reduce operational toil, and collaborating with teams to troubleshoot and support infrastructure.