Leads Insurity’s enterprise cybersecurity, information security, privacy, HIPAA, AI governance, risk, compliance, and incident response programs. The CISO sets security strategy, advises executives and the Board, oversees cloud and application security, manages audits and third-party risk, directs major incidents, protects regulated data, and builds a scalable security organization. The role also embeds security into product development, DevOps, AI adoption, customer assurance, and business operations.

Manage assigned system integrator and technology partners across onboarding, lifecycle operations, renewals, and exits. Coordinate partner requests, deal registration, pipeline hygiene, agreements, referral fee tracking, enablement, marketing activities, and performance reporting. Support partner-led go-to-market initiatives and joint revenue growth. Administer SFDC CRM/PRM and partner portals, maintain documentation, and improve program operations through automation and agentic AI. Collaborate cross-functionally with Sales, Marketing, Product, Finance, Legal, and Program leadership.

Manages strategic customer relationships for Insurity’s SaaS insurance products, serving as the primary customer contact and coordinating with internal teams. Responsibilities include onboarding, business reviews, adoption, satisfaction and churn monitoring, escalations, contract compliance, billing accuracy, renewals, upselling, presentations, and customer KPI analysis. The role also manages medium-complexity enhancements, change requests, statements of work, continuous improvement, and team mentorship. Requires customer success experience in SaaS or insurance, national-account experience, strong communication, digital literacy, and less than 10% travel.