Lead enterprise-scale transformation to design and implement an AI-enabled global customer support operating model. Define multi-year AI strategy, organizational design, governance, and success metrics. Influence executives and cross-functional partners, drive change management and adoption, translate strategy into measurable roadmaps, and represent transformation outcomes to senior leadership and external stakeholders.

Lead backend development: design, build, and maintain .NET backend services and RESTful APIs, own backend architecture and API strategy, improve performance and reliability, drive code quality and CI/CD, mentor engineers, collaborate with frontend/product/devops, and share ownership of production health and incident response.

Lead enterprise product vision and multi-year strategy for integrated product strategy and AI across ABC's portfolio. Build and manage a high-performing product and UX team, define AI-enabled platform and API-first capabilities, partner cross-functionally on go-to-market and technical decisions, and drive platform convergence, monetization, and measurable business outcomes.