Serve as dedicated technical advisor for premium customers, owning architecture reviews, health assessments, and escalations. Evaluate schema, automations, integrations, and agent configurations; provide proactive remediation and scaling guidance. Guide customers through Airtable capabilities, partner with Product/Engineering to surface patterns, and contribute to playbooks, onboarding standards, and technical health frameworks.

Lead the Technical Account Management team, manage premium customer relationships, and improve technical health while leveraging AI and automation strategies.