Top Tech Jobs & Startup Jobs in Vancouver

Leads escalated support and critical incident management for strategic Microsoft customers. Owns crisis response, customer communications, technical recovery, stakeholder alignment, root-cause remediation, and post-incident improvements. Develops escalation processes, drives proactive risk reduction, coordinates engineering and support teams, manages executive relationships, and mentors escalation managers. The role also leads regional recovery strategies, AI-driven workflow improvements, customer trust initiatives, and scalable incident-management practices.

Leads a team of specialized Cloud Solution Architects delivering mission-critical customer support and cloud solutions. Owns staffing, utilization, readiness, service delivery, customer satisfaction, resource planning, and business growth. Builds executive customer relationships, coaches technical teams, supports pre-sales and renewals, manages complex customer situations, and drives secure, resilient, AI-enabled solutions through Microsoft and partner collaboration.

Drives AI, CRM, ERP, security, and cloud solution sales across a Western Canada multi-industry territory. Manages opportunities throughout the sales cycle, develops territory and pipeline strategies, engages executives and partners, and coordinates Microsoft teams to deliver business transformation outcomes. Builds trusted customer relationships, identifies expansion opportunities, forecasts performance, and aligns solutions with customer priorities, adoption goals, compliance requirements, and measurable business value.

Drive business transformation and technology sales for Western Canadian provincial governments and public health accounts. Manage opportunities across the full sales cycle, develop territory and account strategies, maintain pipeline forecasts, engage executives, and align Microsoft AI, Security, Cloud, CRM, ERP, and low-code solutions with customer priorities. Coordinate account teams, customer success teams, partners, and systems integrators to accelerate adoption, consumption, revenue, renewals, and long-term customer outcomes.

Lead complex enterprise customer engagements involving secure, resilient, AI-enabled Azure solutions. Advise executives and technical leaders, improve solution health, performance, and availability, resolve critical incidents, and drive cloud adoption and business value. Deliver proactive assessments, workshops, guidance, and support while collaborating with account, engineering, and support teams. Influence product roadmaps, identify growth opportunities, mentor technical talent, lead projects, and contribute to customer success strategies and on-call support.

Conduct advanced research on large foundation models and post-training techniques for specialized domains. Develop AI-driven systems, research prototypes, and software tools; collaborate with researchers, engineers, and cross-functional teams; publish findings in leading conferences and journals; and present work at industry events.

Leads customer AI transformation initiatives using Microsoft 365 Copilot, Copilot Studio, Work IQ, and AI agents. Advises executives, translates business needs into secure and governed technical solutions, drives adoption and measurable value, supports technical presales and expansion, and leads virtual teams across Microsoft, partners, and customers. Develops adoption strategies, readiness programs, governance practices, prototypes, and reusable solution frameworks while mentoring technical teams.

Design, build, test, deploy, and operate globally distributed messaging services supporting Microsoft Teams, Copilot, and AI-powered conversational experiences. Develop high-throughput, low-latency infrastructure with strong reliability, security, privacy, governance, and cost efficiency. Own features end to end, use telemetry to guide engineering decisions, participate in incident response, and collaborate across Microsoft teams.

Lead end-to-end development of AI-powered PowerPoint web features, from prototyping through global production deployment. Own client architecture, AI and agent integrations, secure-by-design practices, testing, evaluation, telemetry, reliability, and incident response. Collaborate across engineering, product, design, research, security, and privacy teams; mentor engineers; and drive technical direction, performance, scalability, AI safety, and production readiness.

Designs and demonstrates secure, scalable Azure database and analytics solutions for enterprise customers. Leads technical sales engagements, proofs of concept, hackathons, architecture workshops, migrations, and production deployments. Advises platform leaders, resolves technical blockers, collaborates with engineering, and develops expertise across Microsoft Fabric, Azure Databases, Databricks, Purview, on-premises data warehouses, Hadoop, and competing analytics platforms.