Coordinate mystery shopper schedules and optimize shop allocation using Sassie or Shopmetrics. Follow up with shoppers, repost declined assignments, send targeted communications, answer project questions, and replace or return shops requiring correction. Collaborate with Field Managers, Field Coordinators, and Client Success teams to complete projects accurately and on time. Maintain databases and daily reporting in Excel while managing multiple priorities during North American business hours.

Leads complex quantitative research and advisory engagements, translating client business challenges into hypotheses, rigorous methodologies, advanced analyses, and strategic recommendations. Serves as a senior client advisor, presents executive-level findings, supports business development, builds thought leadership, and manages and mentors research teams. Applies techniques including segmentation, modeling, forecasting, and statistical analysis across public affairs and online community research.

Conduct telephone market research surveys with respondents in the United States and Canada, recruit panel members, record responses accurately, and assist with portal access and technical inquiries. The role requires professional customer service, efficient task management, collaboration with research teams, bilingual English and Spanish communication, and a flexible schedule including weekend shifts. This is a remote position requiring a private workspace, compatible Windows computer, reliable internet, and telephone equipment.