Top Tech Jobs & Startup Jobs in Vancouver

The role involves managing a team of 10-15 customer support ambassadors, ensuring high-quality support services, providing guidance and coaching, and developing performance strategies. The manager will handle complex customer issues, collaborate on staffing needs, and monitor team performance in a dynamic environment.

The Premium Support Senior Associate at Airbnb provides exceptional customer service to key community members facing issues with reservations. Responsibilities include managing complex cases, ensuring resolutions, communicating effectively, and building strong relationships with users. The role requires autonomy, problem-solving skills, and high-level interaction with clients.