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Leads Percona’s globally distributed Global Services organization, overseeing Support, Managed Services, Professional Services, project management, and delivery operations. Owns service quality, customer satisfaction, strategic planning, operational improvement, AI-first transformation, knowledge management, and P&L performance. Partners with Product, Engineering, and Go-to-Market to shape strategy and innovation while maintaining expertise in open source database technologies. Develops high-performing teams, builds customer and community relationships, monitors market trends, and drives experimentation, efficiency, and scalable service delivery.

As a PostgreSQL Database Support Engineer, you'll assist DBA teams with troubleshooting, create knowledge base articles, and author community blogs while focusing on performance tuning and high availability solutions.

Lead global HR operations for a fully remote workforce across approximately 50 countries. Manage a global HR team, advise executives and managers, oversee employee relations, compliance, compensation, benefits, performance management, learning programs, HR systems, reporting, and the full staff lifecycle. Support immigration and relocation matters, improve HR processes through automation and analytics, manage external providers, and strengthen organizational culture, effectiveness, and employee experience.

Create and maintain user-oriented technical documentation for PostgreSQL products, including installation, configuration, troubleshooting, user guides, manuals, man pages, help prompts, and release notes. Collaborate with engineering, product, development, QA, and documentation teams in a distributed docs-as-code environment. Use Markdown, version control, diagrams, AI tools, and documentation testing practices while contributing to documentation strategy and potentially open-source projects.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

Provide expert MySQL/InnoDB support to customer DBA teams: gather data, investigate issues, deliver analyses, run screen-share troubleshooting, author community content, build knowledge-base articles, and host webinars. Support includes performance tuning, HA, backups, Linux administration, monitoring, and occasional travel.