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Interact with existing customers to obtain and upsell orders via phone and email, manage quotations and order status, support outside sales, maintain backorder and expediting reports, identify process improvements, and report market feedback.

Coordinate shipyard program project activities, provide administrative and logistical support, track progress and action items, prepare reports, assist meetings, identify and resolve process bottlenecks, liaise with personnel, and lead small projects.

The Senior Representative - Inside Sales manages complex accounts, increasing sales through customer interactions and proactive selling, while collaborating with outside sales teams.

Handle inbound and outbound customer interactions to create and upsell orders, manage order entry and fulfillment follow-up, prepare quotes, monitor open orders and backorders, and report customer feedback and market trends. Collaborate with outside sales and marketing to develop opportunities and improve processes to meet sales goals.

Develop new prospects and manage assigned customers to increase sales. Engage with customer organizations and deliver presentations, quotations, and ensure customer satisfaction post-sale.

This role involves processing sales orders, managing customer inquiries, and suggesting additional products to increase sales. It requires knowledge of sales and administrative functions, excellent communication skills, and the ability to identify process improvements.