Design, build, and operate scalable cloud-native platform services for phone numbers and KYC compliance. Own end-to-end feature delivery, technical specifications, APIs, microservices, tooling, reliability, security, and incident remediation. Use AI-assisted development to accelerate coding and testing, collaborate with product and engineering stakeholders, mentor junior engineers, and contribute to platform modernization, operational excellence, and regulatory solutions.

Lead architecture and roadmap for Twilio's Compliance Experiences platform, modernizing legacy systems into cloud-native microservices. Drive AI-augmented development, design high-availability APIs and data systems, mentor senior engineers, ensure regulatory-compliant developer experiences, and lead incident remediation and cross-team technical strategy.

Own onboarding and compliance products for Senders and Numbers. Gather requirements, translate to user stories, drive roadmap, partner with engineering and GTM, launch products, and run data-driven reviews to measure adoption and revenue against success metrics.