Provide empathetic email and live chat support to researchers and participants, resolve tickets, manage incentive payments, monitor account activity, escalate complex issues, and improve support documentation and processes.

Manage end-to-end participant recruitment for research projects: QA and launch studies, ensure timelines and quality, communicate proactively with customers, collaborate cross-functionally, and suggest process improvements to support team goals.

The Senior DevOps Engineer will design and manage AWS infrastructure, deploy applications using Kubernetes, enhance CI/CD pipelines, and advocate automation and collaboration in a fast-paced team environment.