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As a Customer Success Manager at Emotive, you will empower clients to achieve their goals using our platform. You will be responsible for the entire customer lifecycle, including renewals. Building strong relationships with clients and identifying opportunities for additional investments will be key. You will also provide valuable feedback to the product team and improve processes.

Empower customers to achieve goals using the Emotive platform, manage customer lifecycle post-onboarding, build relationships, identify opportunities for client investments, provide feedback to the product team, deliver keynotes and webinars, improve processes.

The SMS & Email Marketing Specialist will optimize clients' SMS & Email experience, conduct copy testing, flow optimization, and list growth strategies. Responsibilities include Email & SMS Marketing strategy, subscriber growth, engagement, and conversion rate optimization.

Responsible for B2B email marketing campaigns, audience segmentation, and campaign optimization. Collaborates with sales and marketing teams to drive lead generation and ROI. Requires 3+ years of B2B email marketing experience in the software industry.

As a Renewal Manager, you will be responsible for managing a book of digital renewals and developing win/win negotiation strategies to enhance customer relationships and maximize contract value. You will engage in customer conversations, identify customer needs, monitor customer health metrics, and forecast renewal opportunities. Additionally, you will work with cross-functional teams to resolve complex issues and ensure customer satisfaction.