Lead and develop a Customer Support team to deliver timely, accurate case resolution. Own KPIs (TTFR, TTR, CSAT), analyze data from CRM/WMS/OMS, build dashboards, and drive process and system improvements. Manage escalations, update SOPs, and collaborate cross-functionally with Operations, Transportation, Finance, and Tech to improve client experience and operational efficiency.

The Continuous Improvement Engineer II will lead initiatives to optimize fulfillment operations, implement Lean and Six Sigma methodologies, and design warehouse layouts using engineering tools. Responsibilities include analyzing inventory and material flow, supporting new site launches, and collaborating with cross-functional teams for operational efficiency.

The Industrial Engineer will build and maintain capacity models for Stord's network, analyze storage utilization, partner cross-functionally, and drive continuous improvement in operations.