Top Tech Jobs & Startup Jobs in Vancouver

Manages strategic enterprise customer relationships, onboarding, adoption, success planning, renewals, escalations, and value realization. Serves as the primary customer contact, coordinates Sales, Support, Professional Services, Legal, Product, Marketing, and Training teams, tracks product adoption and engagement, leads business reviews, identifies expansion opportunities, and delivers customer feedback to influence product roadmaps.

Provides technical support for Axon Fusus customers through phone, email, and chat. Troubleshoots hardware, software, networking, video management, camera, DVR, and NVR issues; documents resolutions in CRM; follows escalation procedures; supports geospatial customer setup; and participates in technical training and certifications.

Serves as the primary technical liaison for key customers, advising on Axon product deployment, adoption, troubleshooting, training, and issue resolution. Partners with Support, Engineering, Product, and implementation teams to address risks, communicate releases, manage KPIs and service requirements, and represent customer feedback. Requires strong IT infrastructure, networking, database, change management, customer relationship, and technical project experience, with regular onsite customer work and travel across Ontario.

Embedded technical owner responsible for discovering agency problems, designing and building production-ready AI agents, workflows, integrations and data pipelines on Axons platform. Deliver onsite deployment, adoption, optimization, and measurable mission outcomes while coordinating across Product, Engineering, Sales, and Support and maintaining CJIS and security standards.

As a Technical Account Manager at Axon, you will manage customer relationships, provide technical support, and influence product strategies.