As a Customer Success Manager, you will partner with clients to implement their digital training strategies using the 360Learning platform. You will manage client relationships, audit platform usage, create action plans, and ensure contract renewals through effective communication and coordination of resources. Your role is vital in developing client advocacy and limiting churn by identifying potential risks.

The Head of Professional Services will manage a team of 12-15 consultants to oversee onboarding projects across North America, engage with customers, support sales efforts, and implement effective training and project management practices. The role emphasizes building strong relationships with customers and continuously improving service offerings.