Provide front-line phone and email support for Mustang Survival products using Zendesk, NetSuite, and Microsoft 365. Process orders, repairs, and account inquiries; communicate inventory and delivery updates; assist sales with quotes, new account setup, and upsell opportunities. Resolve tickets with empathy and accuracy while coordinating with Finance, Sales, and Operations to ensure customer satisfaction.

Support product team across data management, line plan, market research, stage-gate presentations, ECN review, packaging/manual coordination, and product setup. Coordinate cross-functional teams, maintain master line plan, record meeting notes, and improve product data quality and workflows.