Provides Level 3 escalation support for complex Microsoft Modern Work, cloud, identity, endpoint, security, data, and AI issues. Responsibilities include root cause analysis, tenant administration, Intune and Defender management, migrations, AI agent creation, governance, client communication, mentoring technicians, documentation, incident management, and continuous service improvement in a managed services environment.

Drive new business growth by researching and prospecting clients across North America, conducting outbound calls, managing relationships, understanding customer needs, proposing tailored IT solutions, and negotiating supplier pricing. The role focuses on relationship-driven solution selling, managing mid-to-large accounts, and navigating complex sales cycles in a dynamic environment.