Lead and mentor a team of 8–12 Customer Success Managers to improve onboarding, retention, and lifetime value. Handle escalations, refunds/chargebacks, coach CSMs on objection handling, monitor KPIs, refine processes and SOPs, collaborate with Sales/Marketing, and provide daily reporting.

Lead and scale a 100% organic content engine from Instagram to YouTube, short-form and written platforms. Own Instagram growth, write teleprompter scripts, direct video execution, define KPIs, hire and train a content team, and expand distribution into podcasts, TikTok, Facebook, X, and LinkedIn while driving revenue and follower growth.