Supports digital student experience initiatives through user research, interviews, journey mapping, requirements gathering, solution validation, testing, implementation planning, and adoption efforts. Collaborates with stakeholders, technology teams, and external partners to improve student-facing digital products. Analyzes user feedback, market trends, and performance metrics to recommend continuous improvements and contribute to student-centered product and experience enhancements.

Administer, configure, deploy, maintain, troubleshoot, and optimize enterprise, COTS, cloud-based, and vendor-hosted applications. Gather business requirements, document system specifications, coordinate implementations and UAT, support data migration and cutover activities, manage security roles and permissions, and provide Tier III troubleshooting and user training. Collaborate with business owners, vendors, analysts, developers, and testing teams to improve application performance, interoperability, and support processes.

Lead Conversational AI Developer responsible for developing chatbots and virtual assistants, integrating AI technologies, and improving user interactions through data analysis and software development.