Leads the development of an agency operations function modeled like a product team. Builds the team, prioritizes internal needs, defines roadmaps, improves workflows and tools, drives adoption, and oversees ongoing reliability and iteration. Partners with operators, developers, founders, and global agencies to create intuitive systems that reduce friction and improve collaboration. Requires strong product judgment, empathy, leadership, systems thinking, and sophisticated understanding of AI.

Owns day-to-day relationships across a portfolio of client accounts, leading handoffs, kickoffs, status calls, stakeholder coordination, budget and timeline tracking, risk escalation, scope management, upsell opportunities, performance insights, QBRs, and billing documentation. The role coordinates influencer, UGC, creative, and paid media specialists while maintaining strong client relationships in a fully remote environment.

Leads design and video editing teams supporting performance creative. Builds scalable production systems, aligns strategy with execution, tracks creative KPIs, improves quality and speed, and integrates AI tools into workflows. The role requires strong design craft, creative team leadership, process-building experience, AI content creation expertise, and understanding of paid social advertising.