Hunt and close net-new managed services clients (MRR) for an MSP. Prospect via cold/warm calls, events, and networking; manage pipeline in HubSpot; present solutions aligned to business outcomes; collaborate with internal teams to drive revenue and growth.

Lead and optimize the Support department for a national MSP: set strategy with the COO, manage staffing and performance, improve processes and tooling, ensure excellent client experience, own month-end billing and operational rigor, and mentor Service Experience Managers and technicians to meet aggressive KPIs.