Owns resource planning, staffing, capacity forecasting, utilization tracking, and delivery for client projects. Manages schedules, risks, effort forecasts, and stakeholder communication while leading internal transformation initiatives involving tooling, processes, and AI adoption. Uses AI assistants and agents to improve planning, reporting, and risk identification. The role requires strong project management, resource allocation, negotiation, Agile/Scrum knowledge, KPI analysis, and bilingual English-French communication.

Manage resource allocation, capacity planning, client project delivery, staffing, schedules, risks, and internal transformation initiatives. Use AI assistants and agents for planning, forecasting, risk detection, and reporting while validating outputs. Coordinate with delivery leaders, product owners, account managers, and multiple departments. Track utilization, profitability, and project effort, improve delivery practices, and maintain AI workflows. The role requires strong communication, negotiation, Agile knowledge, advanced planning tools, and French-English bilingual proficiency.

Lead client discovery workshops, translate business goals into functional specifications and roadmaps, manage product backlogs, coordinate technical delivery, drive UAT and solution validation, and optimize product catalog health, data governance, and channel readiness. The role focuses on enterprise e-commerce, PXM/PIM strategy, cross-functional stakeholder alignment, and advising clients through complex product-data transformations.