Build automated UI end-to-end tests from real customer tickets and workflows. Reproduce reported failures, document edge cases, contribute tests to Engineering repositories and CI, review code, report flaky tests, and communicate customer impact and priorities. Use Claude Code or Codex daily while bridging Customer Experience and Engineering.

Own product and business metrics, improve data quality, validate reporting, and lead analyses across adoption, retention, segmentation, monetization, and LTV. Partner with Product, Finance, Engineering, and AI teams to define metrics, evaluate AI features, investigate data issues, support experimentation, and turn complex data into actionable recommendations.

Leads the Burnaby engineering organization of approximately 10 engineers, owning delivery, architecture, reliability, security outcomes, hiring, mentoring, performance management, and team growth. The role is a hands-on player-coach responsible for growth, pricing, monetization, data, enterprise delivery, and sensitive production systems. It also requires supporting dotted-line platform, SRE, security, and B2B teams while partnering with global engineering and product organizations.