Own customer revenue growth and expansion through subscription upgrades, product adoption, consultative selling, proactive engagement, workshops, QBRs, and strategic account management. Build and manage an opportunity pipeline, maintain CRM accuracy, achieve revenue quotas, educate customers on software features, and share feedback with product and support teams. The role is fully remote, aligned with North American time zones, and requires a commercially driven, self-motivated customer success professional.

Execute high-volume, multi-channel outbound prospecting to generate qualified meetings for mid-market and enterprise AEs. Make 100+ daily calls, craft outreach (email/SMS/LinkedIn), qualify leads using BANT, schedule meetings in HubSpot, track CRM activity, hit quota targets, attend industry conferences (5-10%), and collaborate with marketing and AEs to optimize messaging and cadences.