Lead onboarding, training, and adoption for customers of a cybersecurity SaaS product. Act as trusted technical advisor, resolve issues, monitor usage, drive retention and upsell, and collaborate with Product, Engineering, and Sales to improve customer outcomes.

Act as technical front line for customers: triage and resolve escalated issues (SSO, integrations, APIs, data, security scans), guide setup and rollouts, collaborate with R&D on bugs, improve observability and documentation, and participate in on-call incident handling.