Lead onboarding, training, and adoption for customers of a cybersecurity SaaS product. Act as trusted technical advisor, resolve issues, monitor usage, drive retention and upsell, and collaborate with Product, Engineering, and Sales to improve customer outcomes.

Senior backend engineer responsible for building and scaling microservice-based backend systems, driving technical initiatives, collaborating with product and sales, prioritizing customer needs, improving infrastructure and performance, and using AI tools to accelerate development and workflows.

Design, build, and optimize scalable backend systems and APIs; collaborate on architecture; troubleshoot production issues; lead code reviews; mentor junior engineers; improve reliability, performance, and security of the platform.