Responsibilities include accurately transcribing audio content, ensuring grammatical accuracy, adhering to style guides, and managing deadlines.

Lead and scale the regional pre-sales organization for conversational AI/CCaaS, managing Solution Consultants and Demo Engineers, driving technical strategy for complex enterprise deals, ensuring high-quality demos, architectures, RFP responses, and smooth handovers to delivery while aligning Sales, Product, and Delivery.

Lead technical pre-sales for enterprise contact-centre AI deals: perform discovery and architecture assessments, design solutions, run demos and POCs, author RFP/RFI technical responses, engage technical stakeholders, and ensure delivery readiness and competitive positioning across assigned region.