Translates business needs from product, merchandising, sales, and procurement teams into product requirements, user stories, and acceptance criteria. Analyzes business processes, recommends platform improvements, prioritizes requests, coordinates smaller initiatives, tracks delivery, validates outcomes, and supports documentation, communication, onboarding, and adoption. The role connects travel business teams with technical product teams while promoting effective tagging, metadata, platform usage, and AI opportunities.

Split between client-facing support and backend development: triage HelpSpot tickets, debug .NET and stored procedures, apply code or data fixes, monitor environments, maintain integrations and Azure Data Factory pipelines, decompose legacy .NET into modern microservices, build event-driven integrations, lead post-incident reviews and runbooks, mentor teammates, and participate in two-week sprint delivery with weekend on-call rotation.