Provide first-line IT support for a remote SaaS company: triage helpdesk tickets via Slack and Jira Service Management, manage onboarding/offboarding, track hardware and licenses, coordinate device logistics, maintain IT documentation, and assist the Senior IT Manager on identity, SSO, MDM, and SOC 2-related projects.

The Staff Solutions Architect will lead and modernize the invoicing ecosystem, ensuring scalability and performance across distributed systems while aligning technical strategies with business goals.