Leads a Customer Success Engineering pod serving enterprise customers across AMER. Owns critical escalations and Zendesk queue health, mentors engineers, investigates complex distributed-system issues, and drives debugging, automation, documentation, and AI adoption. Builds senior customer relationships, partners with Product, Engineering, and Account Management, improves support processes, and participates in a 24/7 on-call rotation.

Operate, maintain and improve the global Tyk Cloud platform: run production Kubernetes clusters, manage cloud infrastructure, automate operations, run on-call incident response, create monitoring and dashboards, conduct post-incident analysis, document SRE processes, and drive reliability, efficiency and multi-region/multi-cloud expansion.