Top Tech Jobs & Startup Jobs in Vancouver

Supports the employee lifecycle through benefits administration, HRIS updates, onboarding, offboarding, leave coordination, employee documentation, and recruitment scheduling. Maintains accurate confidential records, responds to routine employee inquiries, assists with reporting and benefits reconciliation, and coordinates with managers, IT, payroll, and providers. Also supports recruiting analytics, process improvements, AI-enabled automation, and P&C team projects.

Provides first-line support for iQmetrix SaaS products by triaging cases, troubleshooting issues, resolving requests, communicating with clients, and escalating complex problems. Maintains case ownership, supports live chat and on-call coverage, identifies incidents and recurring trends, and creates knowledge documentation. Collaborates with Technical Support, Development, Product, Client Enablement, and Account Management teams while using AI-assisted tools and verifying their output.

Own client onboarding and adoption from kickoff through go-live. Lead onboarding plans, readiness checkpoints, training, stakeholder communication, risk identification, and post-launch handoffs. Monitor adoption signals, maintain Salesforce records, and collaborate with Implementation, Product, Support, and Account Management. Improve launch consistency by developing playbooks, checklists, training materials, and process improvements.

Design, build, and optimize cloud-native lakehouse pipelines and curated data products using Python and SQL. Own data modeling, orchestration, observability, performance tuning, governance, and secure access for multi-tenant SaaS analytics and AI use cases. Mentor engineers, lead reviews, troubleshoot production issues, and drive reusable platform patterns to support reporting, embedded analytics, operational data products, and ML-ready datasets.