Top Tech Jobs & Startup Jobs in Vancouver
The Software Development Manager will lead a team in building the Clio Draft application, focusing on technical solutions, code reviews, and team development. Key responsibilities include collaborating with leadership, mentoring staff, managing project delivery, and actively contributing to coding efforts.
The Software Developer, Draft will join Clio's engineering team to build innovative solutions, work on mobile and web applications at scale, and collaborate on various projects. Responsibilities include coding, reviewing peer code, and participating in an agile environment.
The Compensation and Planning Manager at Clio will develop and lead compensation strategies for Sales and Customer Success teams, manage compensation planning cycles, provide training on compensation policies, and collaborate with various departments to ensure accurate compensation and reporting. This role involves statistical analysis and managing a team of analysts to support compensation efforts across multiple regions.
Clio is seeking a Software Developer, Mobile to join their engineering team, focused on enhancing legal experiences by building scalable mobile and web applications using various technologies. Responsibilities include solving complex problems collaboratively, mentoring, and participating in Agile processes across diverse projects.
The Legal Counsel role involves providing legal expertise in technology and intellectual property law, with responsibilities including drafting, reviewing, and negotiating vendor contracts, SaaS agreements, and privacy policies. The candidate will collaborate with cross-functional teams to optimize legal processes and develop strategies for legal operations, focusing on compliance and risk assessment.
As a Customer Support Specialist, you'll handle high volumes of customer inquiries through phone, chat, and email. Your role involves becoming an expert in Clio's products, troubleshooting technical issues, providing solutions, coaching users, capturing feedback, and fostering a positive customer experience.
The Customer Account Manager at Clio will focus on ensuring customer satisfaction and retention by proactively engaging with customers post-onboarding. Responsibilities include improving customer adoption of Clio, identifying revenue opportunities, managing refund requests, and providing feedback to the Product organization.
The Senior Manager of Workforce Management will lead global workforce optimization for Clio's Customer Success team. Responsibilities include developing long-term workforce management strategies, leveraging AI and analytics, optimizing resources, and ensuring alignment with business objectives while driving operational efficiency and exceptional customer service.
The Manager of Customer Onboarding and Implementation will oversee the onboarding team, drive strategy, and innovate processes for high value customer implementation, ensuring seamless project delivery and high adoption rates. The role involves collaboration with multiple teams, performance improvement strategies, and acting as an escalation point for customer issues.
As a Customer Onboarding Specialist at Clio, you will conduct training sessions, ensure customer success during onboarding, manage client accounts, and work collaboratively across teams to enhance customer experience and support their entire lifecycle with Clio's products.
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