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Manage key customer accounts and ensure satisfaction by maximizing ROI from Sardine's fraud prevention products, while collaborating with internal teams.

Design and run evaluation frameworks to assess third-party vendor data for fraud detection. Build lift analyses, backtests, and champion/challenger tests; profile vendor datasets for quality and coverage; collaborate with fraud, product, and data engineering to define ingestion and testing requirements; translate findings into actionable recommendations and maintain an internal knowledge base; support ad hoc analyses on fraud trends and model performance.

Lead and scale a Support Engineering team handling complex API and payments issues, own incident response and SLAs, build operational processes, drive metrics and automation, partner cross-functionally, and hire and develop team members.