The Tax Filing Senior Manager will oversee client delivery and satisfaction in tax filing services, manage escalations, drive process enhancements, and ensure compliance with regulations. The role involves mentoring staff, interacting with clients, and utilizing metrics for performance improvements.

Manage and oversee workers' compensation claims for workplace injuries in Quebec, ensuring compliance with provincial regulations and client policies. Responsibilities include investigating incidents, communicating with clients and injured workers, managing return-to-work strategies, and handling reporting and appeal processes.